Regional Director

• Jan 2023 - Present

Regional Manager

• Jan 2022 - Present

Consultant

• Aug 2004 - Present

Manage and promote all sales. Maintain customer satisfaction. Manage and promote all sales. Maintain customer satisfaction.

Executive Director/Transition Specialist

• Jan 2021 - Jul 2021

Lead operations in Texas; responsible for operational oversight, strategic growth and employee leadership at multiple locations across the state. Oversee the development and implementation of programs and services, managing profit and loss while meeting quality and customer expectations. Serves as the Texas spokesperson for the organization, promoting the Early Ivy mission and values. Lead operations in Texas; responsible for operational oversight, strategic growth and employee leadership at multiple locations across the state. Oversee the development and implementation of programs and services, managing profit and loss while meeting quality and customer expectations. Serves as the Texas spokesperson for the organization, promoting the Early Ivy mission and values.

School Director

• Aug 2020 - Dec 2020

The School Director role is a partner to the franchise owners, representatives at Franchise Business Center, with a clear focus on helping to grow and make the business successful. The role will include managing all aspects of a school, including curriculum implementation, training, customer service, marketing, financial POS and all school functions. The School Director role is a partner to the franchise owners, representatives at Franchise Business Center, with a clear focus on helping to grow and make the business successful. The role will include managing all aspects of a school, including curriculum implementation, training, customer service, marketing, financial POS and all school functions.

Regional Manager

• Jan 2020 - Mar 2020

• Support the growth of a collaborative team and promote a positive environment with a focus on continuous improvement, growth and learning. Motivate, engage and empower others to develop solutions that drive business results. • Provide coaching and mentoring to Franchisees and their Management Team to inspire others to realize their leadership potential. • Promote a sense of urgency to exceed customer expectations. Focus on exceeding customer expectations daily. Regularly interface with the center families to increase engagement, satisfaction and retention. • Actively network and build relationships within the communities of the centers, and consistently find opportunities to promote the brand. • Create strong collaborations with Senior Vice President to establish short- and long-term business plans for centers within the region. Create bold, progressive plans with teams to set and achieve goals. Serve as the liaison between Franchisees and Regional Leadership/corporate office support teams. • Demonstrate presence and awareness with regular visits to examine operations and ensure centers are following health and safety laws, licensing regulations, and brand operating guidelines. Proactively find ways to mitigate risk. • Consistently analyze center data, identify opportunities and influence others to actively focus on operational improvements and new initiatives designed to drive growth. Consistently monitor center performance, in context of the greater portfolio and the early childcare industry, identify tends, outliers and best practices. • Ensure company-wide initiatives are well communicated and executed; solicit feedback for continuous improvement. Show less

District Manager

• May 2012 - Jan 2020

• Multi-Unit, Multi-Brand Management. • Cultivate a positive work environment to inspire teams to accomplish our company vision, mission and values. • Assist with recruiting, training, development of staff and retention of top talent. • Provide exceptional child experiences by supporting a learning environment in each school that is quality • Support accreditation standards from local and national levels, exceed quality of learning and customer expectations. • Support and interact with schools in a district with 75% of dedicated time in my schools. • Maximize school enrollment and sales revenue by developing and implementing intentional marketing plans based on demographics and trends for a school. • Assist with labor and expense management to assist each school to achieve budgeted profitability. • Ensure all Federal/State/Local licenses and compliance are maintained to provide a safe and secure environment for children and staff. Show less

Program Director

• Oct 2010 - Aug 2012

• Promote and support high quality care and education for young children through improved professional practice and broadened public awareness. • Implement the strategic goals and objectives of the organization to maintain a positive budget. • Enable the Governing Board to fulfill its governance function to the State and National Affiliates – NAEYC and TXAEYC. • Give direction and leadership toward the achievement of the organization's philosophy, mission, strategy, and its annual goals and objectives. • Support operations and administration of a Board of Directors. • Oversee design, marketing, promotion, delivery and quality of programs, products and services approved by the Board. • Prepare and recommend yearly budget for Board approval. • Manage organization's resources within those budget guidelines according to current laws and regulations. • Ensure the organization and its mission, programs, products and services are consistently presented in strong, positive image. • Implement and Follow the Business Code of Ethics from the national level – NAEYC. • Assisted Board of Directors in the development of multiple conferences throughout a calendar year. Show less

District Manager

• Jul 2006 - Sep 2010

• Multi-Unit, Multi-Brand Management. • Cultivate a positive work environment to inspire teams to accomplish our company vision, mission and values. • Assist with recruiting, training, development of staff and retention of top talent. • Provide exceptional child experiences by supporting a learning environment in each school that is quality • Support accreditation standards from local and national levels, exceed quality of learning and customer expectations. • Support and interact with schools in a district with 75% of dedicated time in my schools. • Maximize school enrollment and sales revenue by developing and implementing intentional marketing plans based on demographics and trends for a school. • Assist with labor and expense management to assist each school to achieve budgeted profitability. • Ensure all Federal/State/Local licenses and compliance are maintained to provide a safe and secure environment for children and staff. Show less

Director

• May 2003 - Jun 2006

Manage a $600K school Manage a team of 10-12 Oversee operations to include compliance, operations, staffing, training, employee reviews, and customer service. Responsible for expanding customer relationships, achieving goals, and exceeding customer service expectations. Network with other lines of business to attain and exceed center goals. Manage a $600K school Manage a team of 10-12 Oversee operations to include compliance, operations, staffing, training, employee reviews, and customer service. Responsible for expanding customer relationships, achieving goals, and exceeding customer service expectations. Network with other lines of business to attain and exceed center goals.

Youth Development Coordinator

• Aug 2001 - May 2003

to several positions of responsibility while employed with the company. Director Child Care Services Oversaw operations of 15 sites to include full daycare license facilities, infant only care, elementary after school programs, and city funded middle school programs. Responsible for compliance, staffing, operational, and training issues. District liaison for city headquarters, school principals to Director of Program. Assisted in the application and preparation process of grants. Developed and implemented policies and procedures for programs. Responsible for compliance with Federal Food Program.; Opened and oversaw 5 elementary after school programs. Oversaw 5 city-funded middle after school programs. Responsible for operations, compliance, staffing and training. Developed curriculum for programs. THE HEALTHY LUNCH Show less

Director of Children Services

• Sep 1992 - Apr 2003

After School Site Director

• Jun 1993 - Aug 1998

Managed a 4-Star after school site. Maintain compliance with state and local subsidy organization. Teacher Develop and implement preschool curriculum Managed a 4-Star after school site. Maintain compliance with state and local subsidy organization. Teacher Develop and implement preschool curriculum

Teacher

• Oct 1992 - May 1993

Implement preschool curriculum Implement preschool curriculum