Experience

Cascadia College

• United States
• Education Administration Programs
• 100 - 200 Employee

• IT Support Analyst

  • Jun 2016 - Present

  Enables students, faculty and staff the technology support services needed to enable their learning and performance of their duties by providing tier 2 help desk support for work orders escalated to the technician queues. Also provides AV and media support in classrooms and for events on campus. Create, test and deploy desktop images on both Mac and Windows platforms. Ensure that all applications are appropriately licensed and controlled in accordance with licensing rights and maintain licensing records. Show less



Coastal Computers, LLC

• Bar Harbor, Maine

• Lead Technician

  • May 2014 - Nov 2015

  Maintained and supported business critical desktop systems for local businesses and nonprofit organizations as well as home user computers and devices. Designed, sold, installed, and optimized new computer and networks systems for business and home environments. Responded to customer emergencies and provided guest support for 9 large hotels along with numerous Inns / B & B’s during regular hours as well as on call rotation 1-2 weeks per month in the heart of Acadia National Park. Maintained and supported business critical desktop systems for local businesses and nonprofit organizations as well as home user computers and devices. Designed, sold, installed, and optimized new computer and networks systems for business and home environments. Responded to customer emergencies and provided guest support for 9 large hotels along with numerous Inns / B & B’s during regular hours as well as on call rotation 1-2 weeks per month in the heart of Acadia National Park.



Mount Desert Island Hospital

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Computer Specialist I

  • Feb 2006 - Aug 2011

  Maintained and supported business critical desktop systems supporting 500+ users for community health system providing primary care services. Deployed, configured, and tested new equipment ensuring optimal performance. Installed and optimized new software and applications. Tracked, troubleshot, and remedied issues remotely and at workstation level; prioritized and escalated major issues to correct resource. Earned a reputation for clearly and concisely communicating complex technical issues to non-technical staff members. Show less