Experience

Old World Door LLC (Official)

• United States
• Architecture and Planning
• 1 - 100 Employee

• Inside Sales Manager

  • Jan 2018 - Present

• Sales Coordinator & Scheduling (Programmer)

  • 2017 - Present

• Shipping Logistics- Import Export & Customer Service Manager

  • Jun 2015 - Present

  SHIPPING ACTIVITY: In charge of deliveries made in USA/Canada of the finished goods (Doors). Contacting the customer with ETA's by sending a formal confirmation letter and following up with direct phone calls. Providing shipping documentations, such as packing list, invoice and a printed map to the driver where the delivery will be made. Making sure the customs docs. elaborated by the Import-Export personnel... Pediment / Manifest, have the correct information.(bundles/weight/amounts/driver and vehicle info.) I also provide rate quotes of orders shipping via LTL and find the most adequate and economical port of transportation for orders not delivered by our transportation. Renew permits and registrations : • UCR • SCAC • USDOT • TranspondersAlso sending small packages with: samples / defective hardware replacements / additional parts and accessories the customer orders via UPS/USPS/Fed-Ex. CUSTOMER SERVICE: I'm the point of contact for all sales men and clients in the United States and Canada by phone / IM / E-mail and will assist with any technical questions or updates on their orders while in production. I also am in charge of a repair team that does services to orders with defects out in the field (USA). Show less



Confie

• United States
• Insurance
• 400 - 500 Employee

• HR Department * Security Analyst

  • Feb 2015 - Jun 2015

  HR Assistant / Confie = Security clerk / Ultipro clerk and TRESS ENLACE clerk. SECURITY CLERK - Updating information (user/pwd* adding the office's information to the Last pass program) - Saving and change information to the websites - Receiving emails from compliance department - Adding new offices to our database - Handle last pass accounts. HR Assistant / Confie = Security clerk / Ultipro clerk and TRESS ENLACE clerk. SECURITY CLERK - Updating information (user/pwd* adding the office's information to the Last pass program) - Saving and change information to the websites - Receiving emails from compliance department - Adding new offices to our database - Handle last pass accounts.



Telvista

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service and technical support

  • Sep 2009 - Dec 2010

  September 2009-2010 In charge of attending the customer for any need via telephone. • Technical support After all means necessary of standard customer support I would get the call transferred or escalated to do tech support. September 2009-2010 In charge of attending the customer for any need via telephone. • Technical support After all means necessary of standard customer support I would get the call transferred or escalated to do tech support.



JELD-WEN, Inc.

• United States
• Wholesale Building Materials
• 700 & Above Employee

• Projects Expeditor

  • Sep 2006 - Jul 2010

  Work experience JELD-WEN Windows and Doors ADMINISTRATIVE POSITION (Expeditor) October 2006 –2010 Person responsible for providing an efficient and professional administrative and clerical service to managers and supervisors to facilitate the efficient operation of the orders in production. • Ensuring office procedures and systems operate efficiently. • Handling requests for information and data. • Gathering information for each order and its location on the floor. • Circulating documents via post and email. • Checking stationary levels and ordering new office supplies. • Raising purchase orders and chasing outstanding accounts. **Being an Expeditor at Jeld-Wen I was the person that followed up with all the floor supervisors of each department in production to make sure the customer's orders were fulfilled in the time frame we promised. A weekly report was sent to all salesmen with information of any delay and new ETA's.** Show less