Carrier Account Manager

• Mar 2021 - Present

Project Manager - Least Cost Routing

• Jun 2014 - May 2020

Conducted Internet Access analysis on all customer orders to ensure the access selected was the best choice based on company margin expectations, capacity restraints, carrier install interval, and services sold.Responsibilities included;● Conduct cost management analysis for customer orders.● Secure quotes from carriers for last mile transport.● Help maintain service delivery time frames and processes in a multi-system environment.● Identify order concerns, issues, escalate appropriately, and assist with resolution(s) as needed.● Administer and maintain capacity and port utilization of assigned core network.

Service Delivery Supervisor - Network Admin / IP Provisioning

• Jun 2010 - Jun 2014

Successfully manage a team of highly technical Network Administrators tasked with provisioning the core and distribution routers for the entire customer base of a large Internet Service Provider.Supervisory responsibilities included;● Attainment of established production and quality goals.● Process and system development improvement resulting in streamlined and efficient processes company wide.● New employee screening, interviewing and hiring, resulting in a highly qualified workforce.● Employee shift/schedule management.● First level escalations on customer orders and network issues.

Service Delivery Supervisor, Circuit Design Engineering

• May 2005 - Apr 2012

Successfully manage a team of Circuit Design Engineers whose primary focus is designing TDM and Ethernet circuits in Metasolv and/or Xpercom from the customer location through the TPx network. This team's key responsibilities include customer order management, cost effective circuit design, on-time delivery, accurate utilization of network inventory and providing excellent customer service.Supervisory responsibilities included;● Overall group accountability and performance reporting of the Circuit Design Engineer employees.● Employee and team-based goal setting which helped employees understand and focus on their end goal.● New employee screening, interviewing and training.● First level escalations on customer orders.● Vendor management and escalations.