Experience

AERZEN Chile SpA

• Chile
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Managing Director

  • Aug 2016 - Present

  Since 1864, Aerzener Maschinenfabrik GmbH has engineered high performing machines for the industry. We have developed from a single machine factory into a global player, delivering reliable, high performing and energy efficient blowers and screw compressors all over the world. Along the way, we have spearheaded innovation in our field of complex and demanding applications and developed several new technologies not only responding to market needs, but leading it forward. Reporting directly to the Board of Directors and the Vice President Americas, the Managing Director is responsible for and manages all organizational functions in collaboration with the Company’s Team. The M.D. has P&L responsibility and manages the Company with appreciation and respect for the principles that have guided the development of the organization and inspired its members. Duties and responsabilities: -Develops and implements a strategic plan to advance the company's mission and objectives. -Mindful of organizational long-term health, sustainability and resilience, promotes revenue growth, increases profitability, and moves the organization toward its vision. -Directs short-term and long-range planning and budget development to support strategic business goals. -Expands the organization’s physical presence throughout the region. -Identifies strategic growth opportunities, including mergers and acquisitions. -Promotes the company through written articles, personal appearances at conferences -Collaborates with customers, stakeholders, shareholders, and the Company. -responsible for the ethics of, and within the company. -Collaborates and fosters collaboration between employees and other members and entities of the Company. -Optimizes and capitalizes on the use of company and employee resources. -Develop a long term human resource strategy. -responsible for the profitability and long-term financial sustainability of Company Show less



MAN Diesel & Turbo

• Germany
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Sales Manager

  • Mar 2014 - Aug 2016

  With its four Strategic Business Units, MAN Diesel & Turbo SE (MDT), based in Augsburg, Germany, is the world’s leading provider of large-bore diesel engines and Turbomachinery for marine and stationary applications. The company employs around 14,500 staff at more than 100 international sites, primarily in Germany, Denmark, France, Switzerland, the Czech Republic, India and China. MAN Diesel & Turbo is a company in the Power Engineering business area of MAN SE. As Sales Manager, the responsibility comprises the organization and execution of all sales and promotion activities for the Strategic Business Unit Turbomachinery (SBU-T), for both, new equipments and after sales service. Duties and responsibilities: -Manage the sales of MDT to profitable grow revenue and satisfy customer orders in the identified market sectors and territory through the identification, closing and fulfilment of service and sales opportunities in cooperation with MDT head offices. -Development of business plan and sales strategy. -Management of the sales department including cost budgets. -Develops goals, objectives, work plans, timelines and implementation strategies for the sales of all MDT products. -Follow up and participate in governmental purchase process. -Evaluates customer’s specifications and requirements. -Responsible for quotations process. -Clarifies and negotiation with customer during the contractual stage of the project. -Supervising staff or sales employees. -Sales project responsibility (full process responsibility beginning with first customer contact and ends with invoicing and payments receivables) -Travel on frequent basis to ensure direct customer contact. Show less



John Crane

• United Kingdom
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Sales and Service Engineer

  • Aug 2005 - Mar 2014

  John Crane is an American company, subsidiary of the United Kingdom corporation Smiths Group, involved in the design and manufacture of mechanical seals, couplings, hydro-dynamic bearings, seal support systems, and filtration systems. The company sells into a variety of markets including the oil and gas, chemical, pharmaceutical, pulp and paper, and mining industries. As Sales and Service Engineer at John Crane Chile I was responsible for both, technical service and sales, serving the main players in the industrial market in Chile (Oil & Gas, Mining, Pulp & Paper, etc). The scope of the position includes a deep technical understanding of the company’s solution portfolio, addresses this knowledge to better satisfy customers demands. Duties and responsibilities: -Searching for new clients who might benefit from company products or services and maximizing client potential in designated regions. -Developing long-term relationships with clients, through managing and interpreting their requirements. -Persuading clients that a product or service best satisfies their needs in terms of quality, price and delivery. -Negotiating tender and contract terms and conditions to meet both client and company needs. -Calculating client quotations and administering client accounts. -Providing pre-sales technical assistance and product education. Working on after-sales support services and providing technical back up as required. -Arranging and carrying out product training. -Analyzing costs and sales. -Preparing reports for head office and keeping customer records. -Meeting regular sales targets and coordinating sales projects. -Supporting marketing activities by attending trade shows, conferences and other marketing events. -Making technical presentations and demonstrating how a product meets customer demands. -Compliance with conduct and quality polices of the company. -Travel on frequent basis to ensure direct customer contact. Show less



Chevrolet

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Technical Service Manager

  • Jul 2004 - Aug 2005

  As Workshop manager I was responsible for manage and lead a team of people in allocating workload, managing the day to day operations in the workshop, controlling the quality of repairs, receive customers in conflict situations and performance appraisal of subordinates. Duties and responsibilities: -Leads a group of 25 people (15 mechanics, 2 workshop receptionist and one secretary). -Co-ordinate resources, (operational and human) schedules and activities to effectively manage jobs. -Supervise and follow up on actual progress of each individual repair job. -Ensure that warranties are properly followed up, monitored, and documented. -Treatment of customers in conflict situations and keep customer satisfaction at the highest possible level. -Achieving and meet all the KPIs required by the company. -Evaluate the training requirements of his subordinates and discuss/agree training needs. -Responsible for the implementation of HSEQ standard within the workshop area. -Provide feedback to staff that are not performing to the expected level and ensure human resources are informed of trends in performance. Show less



Honda

• Japan
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Technical Service Advisor

  • Jan 2004 - Jul 2004

  As a Technical Service Receptionist I was directly responsible for controlling the service reception area, customer satisfaction, vehicle receiving and delivery, opening jobs cards, communication with customers, etc. Duties and responsibilities: -Ensures that Reception area is well managed and operates smoothly for high level of efficiency and customer satisfaction. Depute for Service Manager in his absence for continuity of workshop operations -Ensure high level of Customer Satisfaction for customer retention and business development pre-booking. -Carry out pre-booking of vehicles for service, to ensure proper workshop loading. -Ensure vehicle is received efficiently and in a professional manner, to assure customer that his vehicle is in safe hands -Ensure proper delivery of the vehicle to the customer -Ensure job card is opened efficiently and accurately for quick and correct execution of the job -Follow-up (during service) to ensure timely delivery of the vehicle to customers, with jobs carried out completely. -Ensure job card is opened efficiently and accurately for quick and correct execution of the job and once the job is completed; raise necessary invoices to ensure timely delivery and collection of payment from customers -Ensure effective personal and telephonic communication with customers regarding charges, approvals and negotiations. -Ensure equally clear and concise communication with foreman regarding job. -Maintain high level of motivation and morale in the team and ensure development of the staff, to achieve high level of employee satisfaction and thereby high productivity and customer Show less