Experience

SEANOVA

• France
• Consumer Services

• Sales Manager

  • Feb 2023 - Present

  Manufacturer and supplier of health ingredients and innovative formulations from the sea and plants, for the nutraceutical, agri-food, human and animal health markets | www.seanova.fr Manufacturer and supplier of health ingredients and innovative formulations from the sea and plants, for the nutraceutical, agri-food, human and animal health markets | www.seanova.fr



Capsularis Microencapsulation

• France
• Biotechnology Research
• 1 - 100 Employee

• Sales Manager

  • Feb 2023 - Present

  Expert in microencapsulation for nutraceuticals, food and feed industry, animal health markets | www.capsularis.com Expert in microencapsulation for nutraceuticals, food and feed industry, animal health markets | www.capsularis.com



PhosphoTech

• France
• Biotechnology Research
• 1 - 100 Employee

• Export Sales Representative

  • Aug 2022 - Nov 2022

  Manufacturer and supplier of marine ingredients for businesses such as agri-food, food supplements, nutraceutic, pharma and feed nutrition with 30% of its activity dedicated to export | www.phosphotech.com Lead and monitored international sales activities: - developed sales (retained customers and acquired new ones): selling, developing turnover and optimising margins on existing and future markets, - developed business relationships and managed B2B customer portfolio, - targeted, identified and prospected potential customers, - listened to customers, offered and provided solutions (products and services) adapted to customers' needs. Analysed their expectations, understood their issues and problems, - wrote, monitored and negotiated commercial offers, - managed sales negotiations, - established and negotiated sales contracts, - prospected for new markets, - knew the different players in targeted markets, - filled in and updated customers' and prospects' database. Supervised international operations: - ensured follow-up of the business from order to delivery, - was the interface between internal teams and customers, and the guarantor of the commercial relationships, - worked closely with General Management, Sales Direction, Sales Administration/Logistics/Transport, Marketing/Communication, Finance and Quality. Represented the company internationally: - identified events (trade shows), - organised and participated in commercial events (international trade shows, conventions...), - ensured business travels: customers' visits, prospects' visits, - carried out communication actions, - developed professional network. Reported to management: - reported to General Management in terms of results, activity, market and competitive intelligence. Show less



EURIAL, la branche Lait d’Agrial

• France
• Food Production
• 700 & Above Employee

• Export Sales Administration Manager

  • Feb 2020 - Sep 2021

  Dairy cooperative, nb 2 in France | www.eurial.eu | Turnover: 2,3 billion € including 35% of international sales. - Managed a team of 20 Assistants (conducted personal interviews, set individual and collective objectives, recruted). - Oversaw prompt and efficient order processing to ensure timely delivery (from order to cash), liaising with appropriate departments/logistics platforms. In charge of customer relationship management and claim management. - Supported sales divisions in export activities: terms of sales (incoterms), transport quotations, sustainability of export businesses (context: health crisis, Brexit). - Managed sea and air freight: relationships with forwarding agents, price negotiation, costs and budget follow-up. - Ensured compliance with tax and customs matters, adjusted internal processes. Monitored customs activities. - Participated in Supply Chain operational steering committees. - Dealt with cross-functional projetcs (creation of subsidiary, its integration within ERP). Show less



APLIX S.A

• Construction
• 1 - 100 Employee

• Sales Administration Manager / Customer Service Manager, France & Export (Automotive and Industry)

  • Jan 2012 - Feb 2020

  Producer of self-gripping fastening systems, nb 2 worldwide | www.aplix.com | Turnover: 208 m€.- Managed a team of 7 Assistants (conducted personal interviews, set individual and collective objectives, identified and addressed training and coaching needs, recruted).- Oversaw prompt and efficient order processing to ensure timely delivery (from offer to cash), liaising with appropriate departments. In charge of customer relationship management and claim management.- Implemented and maintained procedures- Designed, implemented and monitored KPIs. Conducted action plans for achieving continous improvement and customer satisfaction.- Contributed to enhancing turnover and margin targets.- Reviewed sales budget and liaised with Planning Departments for supporting demand forecasting (MPS and S&OP committees).- Elaborated a transport purchasing strategy, launched a tender, negotiated prices/contracts, evaluated freight forwarders.- Supported sales prospecting.- Supported Sales Team as far as International Trade Techniques (incoterms, tax and customs aspects).- Dealt with cross-functional projects (implementation and run of CRM, change management, ERP upgrade).- Internal Auditor QMS -ISO 9001 and IATF 16949 norms.- Reviewed and implemented customer specific requests as part of ISO 9001 and IATF 16949 norms, jointly with Quality Department.- Reported to Executive Management. Show less

• Export Sales Assistant, Europe and Asia (Automotive)

  • Feb 2004 - Dec 2011

  - In charge of customer portfolio (OEM, Tier 1 & 2 / Areas: Germany, Eastern Europe, Korea, Japan) and relationships.- Processed orders (from order receipt, registering, invoicing, export documents, delivery to follow-up on payment), customer complaints and credit notes. - Liaised with departments, subsidiaries and agents.- Dealt with sales offers and samples requests.- Participated to sales meetings, customers’ visits, trade fairs (Europe).- Was versatile on 2 other positions (areas: France, Northern and Southern Europe, Northern and Southern America, North Africa). Show less



E.A.M.A. EuroAsia Markets Agency SARL

• Export Sales & Marketing Coordinator, Europe and Asia

  • Jan 2001 - Jan 2004

  Company specialised in international business development consulting for SMEs located in Europe and Asia and involved in food and industry businesses. 3 offices in the E.U., 1 office in Asia | Turnover: 120 K€. - Contributed to develop and implement sales and marketing strategy. - Maintained and built relationships with principals and their customers, potential customers. - Prepared and executed sales plan. Launched new services. Negotiated contracts. - Processed orders. Arranged export shipments. Processed customer complaints. Implemented and improved procedures. - Conducted sales prospecting. Organised visits and participated to trade shows (Europe/Asia). - Coordinated sales actions with sales offices abroad (Europe and Asia). Supervised staff - French/foreign employees and trainees-, in France and abroad. Show less



elektrobio Ernst Kunze GmbH & Co. KG

• Export Sales Assistant (work placement)

  • Jan 2000 - Mar 2000

  Producer of organic cosmetics | Turnover: 20 M€. - Processed orders (export documents) and followed-up on deliveries. - Issued the monthly "Trade on Goods Declaration". - Translated (leaflets, packaging, internet website...). - Supervised Sales Representatives' agendas and business trips. - Issued dashboards and reported to Export Sales Management. Producer of organic cosmetics | Turnover: 20 M€. - Processed orders (export documents) and followed-up on deliveries. - Issued the monthly "Trade on Goods Declaration". - Translated (leaflets, packaging, internet website...). - Supervised Sales Representatives' agendas and business trips. - Issued dashboards and reported to Export Sales Management.