Céline Manca
Atlassian Consultant at Valiantys - Atlassian Platinum Solution Partner- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Français Native or bilingual proficiency
-
Anglais Professional working proficiency
Topline Score
Bio
Luciano Neves
Céline is a fantastic professional and a great teacher. She is action-oriented, pro-active, collaborative, easy going and an absolute joy to work with. Her deep knowledge and understanding of our systems and workflows were very impressive - additionally - her ability to transmit her knowledge to us was also excellent and undeniably invaluable. I wish her only the best in her future endeavors - which will certainly be great!
Yasmina Ricci
I work directly with Celine Manca over a number of years and was always impressed with her intelligence, dedication, organizational skills, customer service mindset and particularly with her project management skills. Celine has been working in a changing Customer Service environment and always shown high-quality, accountability; she was representing our team in major worldwide projects all these past years which allow our Customer service team to move further strategically. She was the go-to-person within the team and manager back up for day to day operations. I would strongly recommend her as it was a pleasure working with her all these past years.
Luciano Neves
Céline is a fantastic professional and a great teacher. She is action-oriented, pro-active, collaborative, easy going and an absolute joy to work with. Her deep knowledge and understanding of our systems and workflows were very impressive - additionally - her ability to transmit her knowledge to us was also excellent and undeniably invaluable. I wish her only the best in her future endeavors - which will certainly be great!
Yasmina Ricci
I work directly with Celine Manca over a number of years and was always impressed with her intelligence, dedication, organizational skills, customer service mindset and particularly with her project management skills. Celine has been working in a changing Customer Service environment and always shown high-quality, accountability; she was representing our team in major worldwide projects all these past years which allow our Customer service team to move further strategically. She was the go-to-person within the team and manager back up for day to day operations. I would strongly recommend her as it was a pleasure working with her all these past years.
Luciano Neves
Céline is a fantastic professional and a great teacher. She is action-oriented, pro-active, collaborative, easy going and an absolute joy to work with. Her deep knowledge and understanding of our systems and workflows were very impressive - additionally - her ability to transmit her knowledge to us was also excellent and undeniably invaluable. I wish her only the best in her future endeavors - which will certainly be great!
Yasmina Ricci
I work directly with Celine Manca over a number of years and was always impressed with her intelligence, dedication, organizational skills, customer service mindset and particularly with her project management skills. Celine has been working in a changing Customer Service environment and always shown high-quality, accountability; she was representing our team in major worldwide projects all these past years which allow our Customer service team to move further strategically. She was the go-to-person within the team and manager back up for day to day operations. I would strongly recommend her as it was a pleasure working with her all these past years.
Luciano Neves
Céline is a fantastic professional and a great teacher. She is action-oriented, pro-active, collaborative, easy going and an absolute joy to work with. Her deep knowledge and understanding of our systems and workflows were very impressive - additionally - her ability to transmit her knowledge to us was also excellent and undeniably invaluable. I wish her only the best in her future endeavors - which will certainly be great!
Yasmina Ricci
I work directly with Celine Manca over a number of years and was always impressed with her intelligence, dedication, organizational skills, customer service mindset and particularly with her project management skills. Celine has been working in a changing Customer Service environment and always shown high-quality, accountability; she was representing our team in major worldwide projects all these past years which allow our Customer service team to move further strategically. She was the go-to-person within the team and manager back up for day to day operations. I would strongly recommend her as it was a pleasure working with her all these past years.
Experience
-
Valiantys - Atlassian Platinum Solution Partner
-
France
-
IT Services and IT Consulting
-
200 - 300 Employee
-
Atlassian Consultant
-
Mar 2020 - Present
-
-
-
SECUTIX
-
Switzerland
-
Software Development
-
100 - 200 Employee
-
Customer Service Manager
-
Dec 2017 - Mar 2020
-
-
-
Autodesk
-
United States
-
Software Development
-
700 & Above Employee
-
Senior Customer Loyatly Specialist
-
Mar 2011 - Dec 2017
- Support for Autodesk customers in French and English by e-mails, social media (Twitter, Facebook, forums) and phone - Support for the Autodesk software installation and technical questions, presales support - Projects involvements : Virtual Agent : implementation on autodesk.com, decision tree creation, testing and follow up. Unified Console Management : SalesForce CRM ; platform development with the technical team, definition for the business needs, UAT, trainings for agents and managers in the Neuchâtel Autodesk office Born in Cloud : new licensing system for Autodesk software ; participation in meetings for the development of the new user interface as Autodesk customers SME Autodesk Knowledge Network : KCS editor for internal and external articles, customers webinars creation and presentation, internal trainings for different groups within the department. Contact US (www.autodesk.com/contactus) : participation as Autodesk customers SME for the webform creation and implementation in SalesForce, UAT and follow up during the production phase Show less
-
-
-
Autodesk
-
United States
-
Software Development
-
700 & Above Employee
-
Customer Service Representative
-
2007 - 2010
- Autodesk EMEA Partner support in French and English by e-mails and phone- Order management in SAP and follow up, Autodesk Partners trainings on internal platform changes and policy changes, testing for the new CRM (SalesForce.com), trainings for agents and manager.
-
-
Administrative Assistant - temporary contract
-
Mar 2007 - Nov 2007
- Team « Channel and Sales Operations » : intranet maintenance, meetings and travel organization.
-
-
Administrative Assistant – temporary contract,
-
Jan 2006 - Mar 2007
- Customer data analysis (Excel and Access)- Weekly reports on Siebel Analytics
-
-
Education
-
Axelos
ITIL Foundation Certificate, IT service management -
2016 - 2017
Haute école de gestion Fribourg (HEG-FR)
Cas, Gestion de projet -
CPLN - ET
Médiamaticienne
Community
