Experience

Crowne Plaza Nottingham

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Conference & Events Operations Manager

  • Aug 2022 - Present



CH&CO

• United Kingdom
• Hospitality
• 700 & Above Employee

• • Jul 2018 - May 2019

  Responsibilities:• Liaise with clients to find out their exact event requirements• Produce detailed proposals for events (for example, timelines and Food & Beveragechoices)• Manage and coordinate event logistics• Support in managing all pre-event planning• Coordinate suppliers, handle client queries and troubleshoot on the day of the event, to ensure that all runs smoothly.• Support with staff management and training• Help maintain key client relationships, whilst retaining new potential clients• To ensure full catering services are provided as agreed within the client contract• Ensuring that ordering and stock control are efficient and accurate• Organize work throughout the unit in a manner that facilitates efficient customer service and profitable operations• Support the General manager as required Show less

• • Nov 2017 - Jul 2018



Conrad London St. James

• United Kingdom
• Hospitality
• 1 - 100 Employee

• • Nov 2016 - Nov 2017

  Responsibilities:-Managed and supervised a team in order to support operations including the executive lounge, tea lounge and in-room dining-Delivered training to my team in order to improve their customer handling skills, resolving complaints and to drive upsell in revenue when delivering guest service-Delivered training to staff to ensure that the highest standards of health and safety are observed at all times-Stock assessment and requisition-Provided the highest level of service for Diamond card members and VIP guests Show less

• • May 2016 - Nov 2016

  Responsibilities: - Delivered scheduled weekly and monthly reporting- Maintained cash reports ensuring they balance with trial balance reports- Prepared cashier over and short report and proactively follow up with relevant departments- Prepared foreign exchange rates on a daily basis and ensure correct rate has been used throughout reporting- Assisted the finance team with issues relating to credit card and cash balances- Responsible for collecting and counting daily cash takings and ensure cash is collected by security- Maintain adequate supply of cash for front office and other outlets Show less

• • Feb 2015 - Apr 2016



Martinhal Luxury Resorts

• Portugal
• Hospitality
• 100 - 200 Employee

• Front Desk Receptionist

  • Apr 2014 - Oct 2014

   - Acted as first point of contact to welcome guests giving high levels of customer service at all times  - Operated telephone switchboard to clearly handle customer reservations, queries and complaints  - Pursued upsell opportunities based on detailed product knowledge  - Managed e-mail communications and hotel reservation systems  - Ensured efficient reception experience for guests, including check-in/check-out and other procedures as required such as payment  - Co-ordinated travel arrangements for staff and clients Show less