Experience

Nexenture
• France
• Information Technology & Services
• 1 - 100 Employee
• Key Account Manager, marché Banque & Assurance

  • Oct 2023 - Present


CANOVIA Banque d'affaires

• France
• Banking
• 1 - 100 Employee

• Contrôleur de gestion et chef de projet

  • Apr 2022 - Feb 2023

  Dijon, Bourgogne-Franche-Comté, France



EY

• Entertainment Providers
• 1 - 100 Employee

• Customer Experience Programme Executive

  • Feb 2020 - Oct 2020

  London, England, United Kingdom • Managing the offshore team (and a temporary junior graduate placement onshore), ensuring quality of the reporting, workload management, prioritisation of tasks and development of robust processes • Implemented a change management process for reporting continuity and quality, file management process and quality checking framework. • Played an active role in the recent Covid19 Campaign leading the call with the France business development team, conducting Win/Loss reviews and… Show more • Managing the offshore team (and a temporary junior graduate placement onshore), ensuring quality of the reporting, workload management, prioritisation of tasks and development of robust processes • Implemented a change management process for reporting continuity and quality, file management process and quality checking framework. • Played an active role in the recent Covid19 Campaign leading the call with the France business development team, conducting Win/Loss reviews and responsibility for gathering market updates for France. • Translated French account win loss review for the Covid19 business development campaign • Implemented a new qualitative analysis process and reporting structure, managed junior team member to deliver a Covid 19 and UK Assurance insights report. • Management of the daily business queries to the shared mailbox and assigning tasks to the offshore team as appropriate, ensuring queries/processes are delivered in a timely manner and to a high standard • Supporting individual account teams (Credit Suisse, Swiss Re, Zurich) with their annual CX client reports and ad-hoc CX data reports • Involved in UAT (User Approval Testing) for the new CX tool (LENS) and weekly checkpoints on the tool development

• Financial Services Advisory - PI - Performance Improvement

  • Jan 2015 - Feb 2020

  Londres, Royaume-Uni Advisory practice of a professional services firm, working on large-scale remediation programmes within Financial Services with a sector focus on Banking and Capital Markets • Producing and distributing insightful MI and polished stakeholder deliverables, liaising with key C-level stakeholders to report on project financials and project status • Driving the full PM cycle of large engagements including: budgeting and forecasting, setting up and monitoring financials, variance analysis… Show more Advisory practice of a professional services firm, working on large-scale remediation programmes within Financial Services with a sector focus on Banking and Capital Markets • Producing and distributing insightful MI and polished stakeholder deliverables, liaising with key C-level stakeholders to report on project financials and project status • Driving the full PM cycle of large engagements including: budgeting and forecasting, setting up and monitoring financials, variance analysis, billing cycle • Designing bespoke solutions through needs assessment, scope definition and project planning, while managing the client’s expectations and ensuring their ask is answered best • Using data to produce analytical insight into both the design and implementation of projects • Owning end-to-end deliverables in the implementation phase, managing junior resources within the workstream to ensure high quality work is delivered within agreed timeframes • Demonstrating versatility and adaptability in gaining in-depth regulatory and client-specific knowledge



Stralem and Company

• Performance Analyst

  • Jul 2013 - Jul 2014

  New York City Trading Desk - Created monthly and quarterly reports summarizing various investment performance indicators to clients - Verified accounts' trading restrictions, working with the Chief Compliance Officer - Worked with traders for account rebalancing and trading recommendations to meet the investment targets - Created tools in VBA code to enhance the processes of performance analysis and automate them - Updated marketing presentations and helped with RFP



CSC

• Computer Networking Products
• 1 - 100 Employee

• Financial Services Consulting Intern

  • Jan 2012 - Jul 2012

  Paris La Défense Consultant Intern, Payments team: - Assisted with the creation of the team's strategic business plan - Helped with internal communication among the teams - Designed a commercial development plan and monitored its implementation - Consolidated existing offers and helped formulate new offers to pitch clients and prospects (Global Transaction Banking) - Prepared and animated the Team's "Center of Competencies" - Produced Newsletters, press reviews and market watch… Show more Consultant Intern, Payments team: - Assisted with the creation of the team's strategic business plan - Helped with internal communication among the teams - Designed a commercial development plan and monitored its implementation - Consolidated existing offers and helped formulate new offers to pitch clients and prospects (Global Transaction Banking) - Prepared and animated the Team's "Center of Competencies" - Produced Newsletters, press reviews and market watch summaries - Created and updated a new reporting tool Show less



Galaxie Communication Inc.

• Business Development Intern

  • Jul 2010 - Dec 2010

  Montréal, Canada - Thoroughly revised and optimized the company's website: * analyzed the existing site and laid out a competitive analysis * defined target needs * prepared the specifications for the new website, chose web agency * helped implement the solutions and maintained the new website (and its social medias) - Customer Relations Management: market development and project monitoring