Experience

City of Cambridge Ontario

• Canada
• Government Administration
• 300 - 400 Employee

• Support Technician

  • Jul 2021 - Present

  • Set up & configure end-user hardware (laptop, smartphone, peripherals) to suit business needs • Troubleshoot & resolve end-user computer hardware issues • Troubleshoot commercial printers and work with vendors to repair hardware assets • Work with vendors to troubleshoot and resolve business software end-user issues • Manage hardware upgrade and replacements as part of equipment refresh cycle • Collaborate with various Technology Services teams on technology projects • Participate in and supervise technical equipment setups at various City events and locations Show less



Gore Mutual Insurance

• Canada
• Insurance
• 400 - 500 Employee

• Associate Software Engineer

  • Sep 2019 - Aug 2020

  Insurance Store Design Team March 2020 – August 2020 • Designed, tested and implemented back-end APIs using Golang to handle business logic required by client-side UI, and for data transmission to and from upstream APIs • Created and maintained MongoDB databases required for user data storage and API functionality • Manually created, configured and pushed Docker containers to K8s Ratings and Calculations Team September 2019 – May 2020 • Worked within a Scrum team to create microservice, RESTful APIs to replace existing legacy monolithic software • Created, tested and deployed APIs with ASP.NET which processed input data from actuarial team and validated results against output from legacy systems • Assisted testing teams in acceptance and performance testing of APIs • Assisted actuarial team in re-design of output payload format to enable concurrent processing of data by downstream APIs • Improved APIs’ response time by creating proof-of-concept APIs demonstrating parallel processing of data leading to re-write of all APIs to enable concurrent processing, drastically reducing data input to output time Show less

• Technology Services Co-op Student

  • May 2019 - Sep 2019

  • Troubleshoot and resolve end user software and hardware issues • Set up and management of end user rights and permissions • Deployment of software using Microsoft System Center Configuration Manager (SCCM) • Self-management of projects with minimal supervision • Troubleshoot and resolve end user software and hardware issues • Set up and management of end user rights and permissions • Deployment of software using Microsoft System Center Configuration Manager (SCCM) • Self-management of projects with minimal supervision



Computer Service Depot

• Canada
• Telecommunications
• 1 - 100 Employee

• Computer Technician

  • May 2016 - Apr 2018

  • Perform hardware troubleshooting, repair, and upgrades on various desktop and laptop systems • Remote and on-site service and troubleshooting computer and Windows environment • Build computer systems from scratch, to client requirements • Inform, educate and address client concerns with regards to computer and software requirements, needs and performance • Perform hardware troubleshooting, repair, and upgrades on various desktop and laptop systems • Remote and on-site service and troubleshooting computer and Windows environment • Build computer systems from scratch, to client requirements • Inform, educate and address client concerns with regards to computer and software requirements, needs and performance