Experience

Redeem Tech

• Denmark
• Software Development
• 1 - 100 Employee

• IT Support Engineer

  • Jan 2023 - Present

  • Azure Active Directory / MS Endpoint Management deployment including Intune device management. • Creating packages in Intune. • 1st and 2nd level support. • M365 user, group and license management. • Exchange, SharePoint online, One Drive and MS Teams support. • 2019 Server Active Directory, GPO, User Administration and support. • Procuring user’s IT & Facility equipment and Ad Hoc different role Onboarding /Offboarding users. • Support and troubleshooting of AV. • Provide IT assistance, onsite and remote. Show less



Lyniate

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• End User IT Support Engineer

  • Nov 2022 - Dec 2022

  • 1st and 2nd level support. • M365 user, group and license management. • Exchange, SharePoint online, One Drive and MS Teams support. • Work on ticketing system, Fresh Service and Jira Confluence • Hardware and Software installation and troubleshooting • 1st and 2nd level support. • M365 user, group and license management. • Exchange, SharePoint online, One Drive and MS Teams support. • Work on ticketing system, Fresh Service and Jira Confluence • Hardware and Software installation and troubleshooting



International Flavors & Fragrances

• France
• Business Consulting and Services

• IT Support Specialist

  • May 2021 - Oct 2022

  Key Responsibilities: • 1st and 2nd line support for Outlook client and OWA • Azure AD roles - Authentication admin and Security admin. Roles includes user access management, license management • Teams’ client support • Microsoft 365/Office 365 application support • Ticketing system, ServiceNow • 1st and 2nd level desktop support, including remote and on-site support, Windows 10 admin, disaster recovery, printer, and application support • Support IOS & Android devices • Actively monitor and analyze incidents, evaluates, and provide solutions • Documentation, including site survey, user guide management, monthly incident report to manager • Imaging new PC’s, Windows deployment, and application migration • Hardware and Software installation and troubleshooting Show less



AVASO Technology Solutions

• Denmark
• IT Services and IT Consulting
• 500 - 600 Employee

• Consultant IT Support & Operation

  • Sep 2018 - Apr 2021

  Past work sites: @Walt Disney Nordic; @Pandora AS; @Carrier Refrigeration Denmark A/S; @Carrier Fire & Security Danmark A/S ; @Interxion ApS; @Citrix Systems Denmark ApS; @JD ; @ISS Facility Services A/S; @Cogent Networks SRLS; @Spanish Labor Ministry; @NSC Global; @Grey Danmark A/S ; @ Zurich Danmark; Responsibilities • 1st and 2nd line support for Outlook client and OWA • Teams client support • Microsoft 365/Office 365 application support • Ticketing system. ServiceNow, Jira • 1st and 2nd level desktop support, including remote and on-site support, Windows 10 admin, disaster recovery, printer and application support • Support IOS & Android devices • Conference/meeting room setup including AV equipment management • Documentation, including site survey, user guide management, monthly incident report to manager • Accomplishment: • On time delivery of all major projects • Achieve high level client satisfaction Show less



Streckers

• United States
• Medical Practices

• IT Support Technician

  • Mar 2012 - Aug 2018

  • Support of applications and operating systems • Preparation, installation, maintenance and troubleshooting of end-user workstations • Configuration and support of printers • Mobile phone support • Setup and support of meeting rooms • Network setup and connection • Support of applications and operating systems • Preparation, installation, maintenance and troubleshooting of end-user workstations • Configuration and support of printers • Mobile phone support • Setup and support of meeting rooms • Network setup and connection



BTH

• Belgium
• Construction
• 1 - 100 Employee

• Diploma in Electrical Engineering

  • Mar 2008 - Dec 2010

  Full time Study covered this Area TCP/IP Network Security Research Methodology Wireless Networks Neural Networks Software Development for Telecommunication Digital Transmission and Radio Communications Mobile Communication Complex Analysis and Transforms Radio Communications Adaptive Signal Processing Optimal Signal Processing Full time Study covered this Area TCP/IP Network Security Research Methodology Wireless Networks Neural Networks Software Development for Telecommunication Digital Transmission and Radio Communications Mobile Communication Complex Analysis and Transforms Radio Communications Adaptive Signal Processing Optimal Signal Processing



MH Computer Technology

• IT Services and IT Consulting

• Jr. Network Technician

  • Feb 2006 - Feb 2008

  Key Responsibilities: • Responsible for 1st level support for WiFi/LAN/VPN support • Responsible for installation and troubleshooting network hardware, printing solution Key Responsibilities: • Responsible for 1st level support for WiFi/LAN/VPN support • Responsible for installation and troubleshooting network hardware, printing solution