Experience

Sears Logistics Services, Inc.

• United States
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Technical manager Dallas Repair center

  • Mar 2010 - Present

  In charge of operations for Repair, Shipping Receiving, Parts operations and inventory In charge of operations for Repair, Shipping Receiving, Parts operations and inventory



US Airways

• United States
• Hospitality

• Sr. Manager Fleet Operations

  • Mar 2007 - Oct 2008

  In charge of all planeside operations and planning for the Hub in PHL. Receipt, dispatch, Safety, baggage and cargo movement and handling. Also worked closely with HR for hiring and recruitment of Managers and Duty managers. Collateral duties were employee recognition and training.partnering with Customer service and Maintenace for OT departures and service improvements. Worked closely with Tower and vendors to create an outstanding Customer experience. In charge of all planeside operations and planning for the Hub in PHL. Receipt, dispatch, Safety, baggage and cargo movement and handling. Also worked closely with HR for hiring and recruitment of Managers and Duty managers. Collateral duties were employee recognition and training.partnering with Customer service and Maintenace for OT departures and service improvements. Worked closely with Tower and vendors to create an outstanding Customer experience.



U.S. Airways, America West Airlines

• Senior Manager Fleet Operations

  • Mar 2007 - Oct 2008

  2007-2008 Fifth largest airline in the US with 353 mainline jet aircraft and 319 regional jet and turbo-prop aircraft connecting 200 destinations in North America, Central America, the Caribbean, Hawaii and Europe; Promoted rapidly with increasing responsibility through a series of management assignments. These included all facets of ground operations including baggage handling, planeside operations, cabin service and Safety management. Expertly directed airline operations with a staff of 20 Shift Managers and 7 Duty Managers. Assigned to be the 2'~ and 3~' step grievance hearing officer for management in disputes and pay issues with 1200 lAM represented employees. Key player in developing new systems for real-time baggage scanning by interfacing with corporate IT and product vendors to achieve highest levels of customer service in baggage tracing and delivery. Lead the ramp conversion from high use diesel based fuels to environmentally clean electric and propane based ground equipment. Operations Management Utilized extensive knowledge of airline operations, combined with seasoned employee management and refined interpersonal skills, to elevate customer service, on-time performance, ground operations and baggage handling to higher levels of performance in every airport/hub assignment. *Spearheaded, led and managed the day-to-day ramp and cabin service operations of Philadelphia hub with 421 daily departures and seasonal, weather-related issues *Managed transition through a complete paradigm shift in baggage handling procedures in change from America West to US Airways. Reduced baggage wait times from 45+ minutes to 18 minutes Employee Leadership & Motivation Led the recruitment, hiring, training, motivation and management of thousands of employees with 2 major airlines in three US airline hubs and two stations over 27+years. Show less



Commercial Property

• Legal Services

• Independent Real Estate Appraiser and Insurance Inspector

  • Nov 2005 - Mar 2007

  Responsibility to inspect real estate properties of personal homes and development of Personal Property Appraisals for the purpose of current valuation. Provided a written report in the USPAP standard form or insurance companies required forms. Responsibility to inspect real estate properties of personal homes and development of Personal Property Appraisals for the purpose of current valuation. Provided a written report in the USPAP standard form or insurance companies required forms.



United Airlines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Operating Manager

  • Nov 1978 - Nov 2005

  United Airlines Chicago O’Hare 1978- Joined United Airlines as a temp PT ramp serviceman. 1979- Achieved FT status as a ramp Serviceman 1985- Promoted to FT Ramp Supervisor in Charge of Cabin Service and Fueling processes Became a member of the IATA Sub-Committee on Remote De-icing Facilities which advised airlines and government on remote de-icing facility issues. Promoted to acting Ramp Operating Manager responsible for a shift consisting of 300+ flights, 40 supervisors and up to 600 RSM Moved to Supervisor of Baggage Systems and Sortation. Denver Co. 1990- Recruited to transfer to Denver Co. as Operating Manager for Ramp at Stapleton Airport 1990-1993- worked as day to day Operating manager in baggage and line functions which included all aspects of the operation including baggage transfer, OT performance, OT planning and control, de-icing, catering, cabin service and fueling. 1993-1994- Participated as a Team Member in the transition of operations from Stapleton to Denver International Airport. 1994-1996- Worked as line operating Manager for all line operations as mentioned above. Moved to Station Operations Control Center (SOC) in Denver as Operating Manager. Responsibilities included Station planning, working on gate plots, operational integrity, ramp Tower and aircraft schedule integrity. Phoenix, AZ 1999-Recruited to transfer to Phoenix station as manager of the ramp and customer service. I was main manager for daily operation in both ramp and customer service. Participated on airport committees for in-line baggage scanning with TSA and City/Airport officials, airport contractors for building design and improvement, corporate real estate, vendors for fueling, aircraft servicing and cleaning and was responsible for all safety audits, aircraft maintenance, financial audits, manpower planning and training along with daily operations. Show less


Operating manager
• United States
• Financial Services
• Operating Manager Security/Customer Service/Ramp/Cargo

  • Jan 1999 - Jan 2005

United Airlines Hub and Line
• Operating manager

  • Jan 1978 - Jan 2005


Supervisor/operating Manager

• Operations Manager Ramp Service

  • Jan 1990 - Jan 1999

  750 1AM union employees on the ramp, supervisors, and leads. My collateral duties included the initial and recurrent training for all 2100 ramp employees and fuelers at the Denver station. Along with a staff of 7, we created and delivered the training for not only the station but the region of smaller stations as well. This included safety, ramp procedures, and security in compliance with OSHA, State, Federal, and Company standards. 750 1AM union employees on the ramp, supervisors, and leads. My collateral duties included the initial and recurrent training for all 2100 ramp employees and fuelers at the Denver station. Along with a staff of 7, we created and delivered the training for not only the station but the region of smaller stations as well. This included safety, ramp procedures, and security in compliance with OSHA, State, Federal, and Company standards.



Chicago O'Hare

• United States
• Medical Practices

• Supervisor / Operating Manager Ramp Services

  • Jan 1978 - Jan 1990

  Lead and directed all aspects of ramp operations for 400 flights, 600 RSM, 40 Supervisors, Leads and the Control Center Operations for Chicago O'Hare. I started with United in 1978 and held multiple positions with continuing greater responsibilities Lead and directed all aspects of ramp operations for 400 flights, 600 RSM, 40 Supervisors, Leads and the Control Center Operations for Chicago O'Hare. I started with United in 1978 and held multiple positions with continuing greater responsibilities