Experience

Kasisto, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Customer Strategy & Success Manager: EMEA

  • May 2021 - Present

  Kasisto’s Digital Experience Platform, KAI, enables the world’s leading financial institutions to deliver the most advanced Conversational AI-powered intelligent virtual assistants to their customers. KAI is open and extensible, and also fluent in the language of banking and finance. From simple retail transactions to the complex demands of corporate banks and wealth management, financial institutions can deliver meaningful digital interactions with KAI that help build their digital brand. As a Customer Strategy Manager, it is my goal to be the trusted advisor that assists our customers and champions in achieving their strategic goals and ensuring maximum adoption and usage of, and benefit from, the technology and ultimately maximising business value. "Welcome to the New Age of Cognitive Banking Customer Engagement" Show less



Blue Turtle Technologies

• South Africa
• Software Development
• 1 - 100 Employee

• Product Manager: Digital

  • Apr 2019 - May 2021

  I was the Digital Product Manager within our Digital Transformation Solutions (DTS) team. I was responsible for technology partner management, as well as the development and sales of our cutting-edge technology in the following areas: - conversational AI and chatbots (including chat-banking and live agent hand-over) - integrated messaging and communications platforms (including WhatsApp Business API) - cognitive document capture and processing - robotic process automation (RPA) - physiological and behavioural biometrics - organisational intelligence (organisational data cleansing and visualisation) We bundled technologies to provide solutions for: - frictionless digital onboarding - customer engagement and process automation - fraud detection and prevention - contextual customer communications - and more Show less



Deloitte

• Business Consulting and Services
• 700 & Above Employee

• • Jul 2017 - Mar 2019

• • Apr 2016 - Jun 2017



SystemicLogic

• Business Consulting and Services
• 1 - 100 Employee

• Organisational Behaviour and Change Specialist

  • Jan 2013 - Mar 2016

  Innovation Agency assists clients in creating an innovative organisational culture, and provides tools (particularly a social-based online/intranet platform) and expertise that create a holistic idea management solution with the ability to capture and utilize internal knowledge, skills, abilities, and problem-solving networks. I was involved with the planning and running of innovation initiatives within large FSI clients; from strategy to tactics, to day-to-day operations. I was typically tasked with combatting resistance to change, mass technology adoption, employee creativity and engagement, and innovation leadership, and I provided analysis and recommendations based on organisational psychology and change management theory. Innovation Agency - Innovation starts with YOU! Show less



Propell

• South Africa
• Financial Services
• 1 - 100 Employee

• Head of Terminations

  • Jan 2012 - Dec 2012

  The company provides financial and administrative services to sectional titles - offering products such as levy guarantee, arrears finance and project loan solutions. As Head of Terminations, I was responsible for calling up loans and terminating the contractual agreements between the company and its problematic clients, in a manner that is both statutorily and contractually sound. I was in constant communication with sectional title owners, body corporate trustees, managing agents and attorneys. Show less



University of Cape Town

• South Africa
• Higher Education
• 700 & Above Employee

• Course Tutor

  • Feb 2011 - Jun 2011

  • Tasks and duties: Facilitate 2-hour weekly tutorial classes to +-20 students on current work being covered in lectures; mark students’ tests and assignments; be available for private one-on-one lessons during designated time slot. • Tasks and duties: Facilitate 2-hour weekly tutorial classes to +-20 students on current work being covered in lectures; mark students’ tests and assignments; be available for private one-on-one lessons during designated time slot.



Camp Winaukee

• New Hampshire, USA

• Water-ski specialist

  • Jun 2007 - Aug 2007

  • Tasks and duties: Conduct small-group tutorials on water-skiing; boat-driver; life-guarding; general waterfront maintenance; living with and caring for bunk campers. • Tasks and duties: Conduct small-group tutorials on water-skiing; boat-driver; life-guarding; general waterfront maintenance; living with and caring for bunk campers.