Experience

SureShip a G&G Outfitters Company

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Director of Client Solutions

  • Aug 2012 - Present

  Senior business unit leader for account management and customer experience; direct oversight of client management and warehouse operations for $7 million portfolio Key Clients: Under Armour, AARP, Hilton, BB&T, GEICO, Stanley Black & Decker, Pepsi, Disney Account & Program Management • Establish key strategic account revenue generation strategies including forecast, pipeline and business development resulting in $3.3M portfolio growth over 5 years • Launched the SureShip eCommerce Program division from the ground up, gradually expanding the business model to include four Fortune 500 companies • Lead day-to-day operations for all key account activities including end-to-end eCommerce program management, procurement tracking, issue resolution, and quarterly business performance reporting • Enhance and monitor key performance indicators to ensure an overall high quality of service and profitability of each opportunity • Execute cross functional evaluations and quality control audits to ensure accuracy of customer fulfillment processes, spearheading operational efficiencies and project cost reductions • Serve as primary program manager for facilitation across internal company stakeholders (Procurement, Accounting, Information Technology, Marketing, and Human Resources) to support company-wide $100M revenue • Successfully improved employee engagement and team efficiency while reducing employee turn-over by 75% • Collaborate with internal and external marketing departments to create effective promotional plan that includes web banners, e-mail blasts, client publication ads and distribution materials Supply Chain Management • Facilitate large scale initiatives to decrease overall costs and increase efficiencies and throughput while also maintain the accuracy required • Lead operational oversight of receiving, shipping and inventory control functions for a fast paced 100,000 square foot production facility Show less



CareerBuilder.com

• United States
• Media Production

• Business Consultant

  • Jul 2009 - Jun 2012

  Business Consultant that successfully led initiatives to increase recruitment, improve standard operating procedures, and provide process advisory services to the U.S. Navy and U.S. Army • Increased recruitment by 40% for the U.S. Army and 28% for the U.S. Navy which positively impacted productivity and membership through advanced leadership and implementation • Synthesized client process risks and documented critical weaknesses to recommend and implement corrective actions for organizational improvement and efficiency • Developed business relationships, resulting in a capture of $9M in new and expanded business • Organized a sixteen-member committee to identify, analyze and resolve diverse operational issues, continuously maintaining top performance while offering superior programs/services Show less



May Merchandising Company

• Retail
• 1 - 100 Employee

• Buyer

  • Jul 2002 - Jun 2009

  Buyer/Sales Manager that monitored market changes, competitor prices and products, current and future trends for purchasing and research which cultivated relationships with wholesalers, manufacturers and new suppliers Divisions: Macy’s, Hecht’s • Produced annual sales increase of 26% over plan to achieve highest revenue in last 5 years for assigned market • Spearheaded launch of three new vendors (Michael Kors, Alex Cannon, Henry Jacobson) that increased sales in northeast stores by 18% • Networked with more than 45 vendors contacts, which facilitated negotiation for the best prices for name brand merchandise to 81 department stores that did $17M in annual revenues • Researched, developed, and launched 3 private label programs, increasing sales and profits by offering consumers more cost-effective products with higher profit margins – achieved $500K in first-year sales • Trained and managed sales staff comprised of 35 employees with $6M in annual revenues • Recommended clearance sales and varying delivery schedules to help control stock levels • Created innovative merchandise displays and promoted in-store specials and events that increased sales by 25% Show less



Ogilvy Public Relations

• Sri Lanka
• Public Relations and Communications Services
• 1 - 100 Employee

• Public Relations Intern

  • Jun 2000 - Aug 2000

  Corporate Practice/Investor Relations Intern that fully supported company’s PR strategy and executed it in different phases by creating and distributing press releases and performing research and market analysis activities • Provided competitive information for clients using Bloomberg, Internet sources and commercial databases, making cold calls for new business prospecting and helping create a branded crisis management product for the Corporate Practice • Performed market analysis and research on competition • Delivered presentations to account teams in technology, marketing, business-to-business/financial IR that outlined new business proposals for prospective clients Show less