Experience

BARBOUR ORTHOPAEDICS & SPORTS MEDICINE, P.C.

• United States
• 1 - 100 Employee

• Billing Specialist

  • Sep 2021 - Present



CUMULUS MEDIA

• United States
• Broadcast Media Production and Distribution
• 700 & Above Employee

• • Jun 2015 - Mar 2018

• • Jun 2015 - Jun 2016



State Farm

• United States
• Insurance
• 700 & Above Employee

• Software Support

  • Apr 2014 - Apr 2015

  • Perform technical diagnosis and trouble-shooting for end users with software and application issues • Identify, prioritize, and resolve end user technical problems and questions in a timely manner • Use all informative resources available to provide an effective resolution to each call • Monitor selected calls from all three support centers. Assuring proper protocol on each call • Perform technical diagnosis and trouble-shooting for end users with software and application issues • Identify, prioritize, and resolve end user technical problems and questions in a timely manner • Use all informative resources available to provide an effective resolution to each call • Monitor selected calls from all three support centers. Assuring proper protocol on each call



CGS (Computer Generated Solutions)

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Rep

  • Aug 2013 - Apr 2014

  Diagnose Customer issues and provide an accurate resolution based on details of the conversation. Provide solutions to customers through the acquired warranty status. Stay knowledgeable about computer maintenance, Lenovo Brand products, windows 8 operating system. Diagnose Customer issues and provide an accurate resolution based on details of the conversation. Provide solutions to customers through the acquired warranty status. Stay knowledgeable about computer maintenance, Lenovo Brand products, windows 8 operating system.



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Tele-Sales Rep

  • Oct 2012 - Aug 2013

  Managed different customer accounts and provided them with the best Comcast Bundled package for their home. Discussed different promotions with customers, and provided assistance with setting up a technician for installation. Building a rapport with customers, so they would trust me and the relationship they continued to have with Comcast Managed different customer accounts and provided them with the best Comcast Bundled package for their home. Discussed different promotions with customers, and provided assistance with setting up a technician for installation. Building a rapport with customers, so they would trust me and the relationship they continued to have with Comcast



Waverly Heights Ltd

• Houseman

  • May 2008 - Jul 2012