Experience

Printing Solutions

• Printing Services
• 1 - 100 Employee

• Vice President

  • Jul 2020 - Present



The Rawlings Group

• United States
• Insurance
• 700 & Above Employee

• Assistant Team Manager

  • Jul 2019 - Jul 2020

• Auditor

  • Oct 2018 - Jul 2019



Express Funeral Funding

• United States
• Financial Services
• 1 - 100 Employee

• National Account Manager

  • Feb 2018 - Sep 2018

  • Actively generate and close new leads with targeted businesses through various prospecting activities; including cold calling, canvassing, customer referrals, and conventions. • Develop and maintain relationships with customers to ensure long-term success. • Plan and implement sales strategies to gain market share and increase profitability. • Trained myself and new hire, made over 1,000 more calls than any other national account manager, attended the most conventions and was the only person to close multiple deals from each convention, and brought in over 60 new accounts. Show less



Bundle Express

• Louisville, Kentucky Area

• Key Account Manager

  • Nov 2017 - Feb 2018

  • Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives. • Ensure the correct products and services are delivered to customers in a timely manner. • Serve as the link of communication between key customers and internal teams. • Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives. • Ensure the correct products and services are delivered to customers in a timely manner. • Serve as the link of communication between key customers and internal teams.



ZirMed, now part of Waystar

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Quality Assurance Analyst

  • Mar 2016 - Nov 2017

  • Perform complete validation; ensuring that all software modules meet functional specifications, design documents, and end user requirements.• Write and execute all test plans; clearly communicating bugs and working with other team members to close the loop on open issues.• Implementing standard operating procedures where appropriate; developing robust and flexible testing procedures; creating Quality Assurance test plans for all projects and work with developers.• Works on projects requiring technical decision making; self-motivated with ability to work under minimal supervision. Show less

• Enterprise Business Analyst

  • Mar 2014 - Mar 2016

  • Effectively prioritize enterprise clients’ needs and execute tasks in a high pressured environment.• Understand the clients’ core business, strategies, and workflow to act as a trustedadvisor for assigned enterprise clients. • Engage clients to work towards increasing efficiency while offering product knowledge and expertise to recommend solutions.• Build and maintain strong, long-lasting customer relationships.• Forecast and track key account metrics.



Printing Solutions Inc.

• Floyds Knobs, IN

• Account Manager

  • 2011 - Mar 2014

  • Generate and develop new customer accounts to increase revenue by targeting accounts, cold calling, and networking. • Implement and maintain new marketing and branding strategies; including new logo, new website, and social media advertising. • Analyzing reports; identifying weaknesses and strengths, determining and executing strategies for improvement. • Monitors and proactively addresses outliers in customer satisfaction, sales, profit margin, operational processes, and compliance against plan or established standards. Show less



Sears Stores

• United States
• Retail
• 700 & Above Employee

• Assistant Store Manager

  • Apr 2007 - Oct 2011

  • Provide disciplined leadership including setting clear expectations and holding the team and self accountable for results. • Selects, develops and manages performance of individuals and team, measured by appropriate performance reports/scorecards/dashboards. • Attracts, hires and on-boards store staff as measured by appropriate performance scorecard, retention and new hire survey results. • Executes the clients (brand/business) plan consistently across departments and provide ongoing fact based feedback to Store Manager and appropriate business including competitive intelligence. • Personally supports, coaches and develops team members across all brand departments by creating an environment where associates can be successful. Show less



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Supervisor

  • Apr 2004 - Apr 2007

  • Management of department resources to ensure maximum output, accuracy, and efficiency at all times. • Establish and promote a positive, team-oriented work environment emphasizing employee involvement, pro-active communication, inter-departmental cooperation, and continual improvement on all levels. • Ensure that all department employees receive specific and detailed orientation, skills and safety training, appropriate materials and information, regular evaluations, and pro-active coaching to support their continued development. • Establish and maintain an aggressive cross-training program within the department to promote development, enhance flexibility, and ensure backup coverage of vital functions and processes. Show less