Experience

Raytheon Technologies

• United States
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Information System Security Officer

  • Mar 2023 - Present



Jacobs

• United States
• Business Consulting and Services
• 700 & Above Employee

• • Jan 2022 - Mar 2023

• • Apr 2021 - Jan 2022

  • Proficient in cybersecurity best practices and technical implementation of vulnerability reporting through Tenable/Nessus SecurityCenter Assured Compliance Assessment Solution (ACAS).• Maintained endpoint security administration and compliance at 97% on all SIPRnet systems with Host Based Security System (HBSS). Conducted DISA Security Technical Implementation Guide (STIG) checklists on clients and servers to maintain security automation compliance.• Created AFSOC standard operating procedures (SOPs). Executed a robust training plan including training task lists and work instructions resulting in streamlined system processes and enhanced business continuity by 70%.• Assisted in creating a PXE boot server to automate SIPRnet imaging for workstations, laptops, and Commercial Solutions for Classified Capabilities (CSfC) gray kits resulting in a 60% reduction of manual task hours.• Developed and implemented effective Classified Message Incident (CMI) data spill and security incident plans to maintain the integrity and confidentiality of computer files and secured devices against unauthorized modification, disclosure, and destruction.• Regulated access to safeguard SIPRnet information and devices. Verified new SIPRnet hardware devices met the criteria for approval and accreditation to be added to the network. • Installed, imaged, and performed unit maintenance on all SIPRnet multi-functional/multi user information processing systems, software, hardware, peripherals, mobile and auxiliary devices to include conducting layer 1 SIPRnet troubleshooting of ethernet cables, media converters, and fibercables. Show less



Apex Systems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Enterprise Service Desk Analyst

  • Sep 2020 - Apr 2021

  • Provided Tier 1-3 on-site end user technical support, problem resolution, and remote support to 6000+ military and civilian employees on the DoD enclave for all hardware, peripherals, mobile devices, and software systems that had been turned over to the ITS support structure on a $787 million service contract. • Conducted IT asset management through ServiceNow and created tickets in Remedy to document user calls and services. Created weekly knowledge base entries to train end-users and team members on troubleshooting and problem mitigation efforts. • Maintained and managed the Active Directory environment (Object Management) to include creation of user accounts, objects and security groups, and password resets. • Lead the support team for email migration of all end-users from Office 2010 to Office 365, exchange online & on-premises. • Worked with project teams and external suppliers to manage change to the network and server infrastructure with minimal impact to the business. Show less



BMW Manufacturing Co., LLC

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• BMW Technician

  • May 2018 - Feb 2020

  • Headed achievement of 95% accuracy rate of assembling BMW vehicles and monitoring product standards and quality-control programs for 412K vehicles and exported 70% of vehicles to 125 markets. • Guided adjustment and repair of electronic systems to meet manufacture performance specifications, guaranteeing adherence to OSHA guidelines and regulations for over 11,000 employees/technicians. • Headed achievement of 95% accuracy rate of assembling BMW vehicles and monitoring product standards and quality-control programs for 412K vehicles and exported 70% of vehicles to 125 markets. • Guided adjustment and repair of electronic systems to meet manufacture performance specifications, guaranteeing adherence to OSHA guidelines and regulations for over 11,000 employees/technicians.



Hendrick BMW

• Charlotte, North Carolina, United States

• Programmer | Technician

  • Jan 2015 - May 2018

  • Drove performance of over 6,000 vehicle repairs for the top BMW dealership in North Carolina. • Authored checklists to verify exam of essential parts covering state regulatory requirements, and engine safety and combustion control standards for BMW’s ethos brand, “Ultimate Driving Machine.” • Drove performance of over 6,000 vehicle repairs for the top BMW dealership in North Carolina. • Authored checklists to verify exam of essential parts covering state regulatory requirements, and engine safety and combustion control standards for BMW’s ethos brand, “Ultimate Driving Machine.”