Experience

NMG Administrators Botswana

• Botswana
• Financial Services
• 1 - 100 Employee

• Information Technology Officer

  • Jun 2021 - Present



Botswana Public Officers Pension Fund

• 1 - 100 Employee

• IT Officer

  • Jul 2017 - May 2021



Investers Co.

• ICT Operations Manager

  • Jul 2016 - Jul 2017

  Responsible for the technological direction of Investers Co. I also propose budgets for projects, purchase and upgrade equipment, supervises ICT specialists and act as liaison between clients, vendors, and consultants. The company's physical and digital ICT infrastructure is my responsibility. Responsible for the technological direction of Investers Co. I also propose budgets for projects, purchase and upgrade equipment, supervises ICT specialists and act as liaison between clients, vendors, and consultants. The company's physical and digital ICT infrastructure is my responsibility.



ITWorx

• Egypt
• Software Development
• 700 & Above Employee

• Applications Development Research Specialist

  • Dec 2014 - Jul 2016

  To explore and learn technical requirements behind products; To ensure we are confident to develop marketing around these products; To be 100% sure we are able technically to offer optimal setup that ensures full value is derived from products; To ensure that we are able to support the products100%; Coordinate and oversee the work of technicians, providing product training as and when necessary; Setup and maintain VoIP/SIP PBX's. To explore and learn technical requirements behind products; To ensure we are confident to develop marketing around these products; To be 100% sure we are able technically to offer optimal setup that ensures full value is derived from products; To ensure that we are able to support the products100%; Coordinate and oversee the work of technicians, providing product training as and when necessary; Setup and maintain VoIP/SIP PBX's.



RPC Data Limited

• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Administrator

  • Nov 2011 - Dec 2014

  User administration and maintenance (setup and maintain employee accounts and user groups); Verify that user peripherals and hardware are working properly; Quickly arrange repair for/or replacement of hardware in occasion of hardware failure; Upgrade the IT infrastructure, as and when required, and monitor performance on the upgraded infrastructure; Carryout performance tests for the VPN and both internet (Radio) links; Prepare a weekly Issues List regarding staff grievances with respect to the IT infrastructure; Ensure all staff have access to network folders as per their department; Test (diagnose and rectify problems), install and connect various computers servers printers and other network equipment on the network; Monitor network gateways, mail, traffic and virtual infrastructure (VMware) for consistency; Switch Management to a faster internet link when they need maximum bandwidth for conference calling; Monitor performance of the ESXi host using VMware vSphere Client; Switch off VM’s (virtual machines) that are not in use to reduce load; Monitor and carry out system backup through autoloader tapes and VEEAM (on virtual environment); Ensure network availability throughout, even when running on UPS and generator; Shut down the servers and SANs in correct order when UPS capacity is on 1 %; Assist in the setup and implementation of security and infrastructure policies for staff; Assist in putting together IT Department reports for management and incorporate with the weekly Issues Lists; Setup appropriate training environment (Oracle/Linux/Windows) as per class requirements; Take inventory for toners and imaging drums, fuser kits, transfer kit and roller kit (for the printer); Liaise with the relevant suppliers for inventory that needs replenishing; Develop and maintain company Intranet (through SharePoint) Maintain company website (through Contribute) Prepare training manuals for developed Intranet Conduct demonstrations for Intranet to management and staff Show less



Modi Investments (PTY) Ltd

• Botswana
• Information Technology & Services
• 1 - 100 Employee

• Senior Support Engineer

  • Feb 2010 - Oct 2011

  Troubleshoot desktop/tower computer and laptop problems; Analyze diagnostic results and solve the problem; Planning, designing and implementation of a computer network; Installing and configuring computers, switches, printers and modems; Installing and configuring Windows Server 2008 and Microsoft Exchange Server 2008; Testing, installing and connecting various computers on the network; Technical support for software and hardware issues in the office; Staying up-to-date with new technologies especially those we deal with (processors, networking, etc); To stay up-to-date with HP certifications in compliance with all vendor partnerships requirements; To continuously deliver HP Warranty Service in conformance with set procedures and processes and resolve faults in the shortest possible time; To consistently meet customer delivery schedules; Undertake other duties which may be assigned to me by supervisors. Show less