Experience

Encompass IT Solutions, LLC

• Cyber Security Analyst - Tier II Help Desk

  • May 2022 - Present

  Provided technical support services to a wide variety of clients. Documented in-depth steps that were taken to resolve technical issues. Assisted co-workers in deploying and maintaining pre-existing and new infrastructure. Worked collaboratively on a professional team and independently to troubleshoot and resolve complex issues.

• Help Desk Tier I Technician

  • May 2021 - May 2022

  Provided proactive maintenance and support both remotely and onsite. Offered routine maintenance of infrastructure and data backup services. Also offered network maintenance, network security, and provided clients email protection.



The Leahy Center

• United States
• Computer and Network Security
• 1 - 100 Employee

• Help Desk Tier II Technician

  • Jan 2021 - May 2021

  Managed the organization’s domain. Collaborated with interdisciplinary teams to solve problems. Created instructional content. Completed help desk tickets related to technical concerns. Managed the organization’s domain. Collaborated with interdisciplinary teams to solve problems. Created instructional content. Completed help desk tickets related to technical concerns.

• Technical Intern

  • Aug 2018 - Jan 2019

  Attained solid working knowledge of the digital forensic processes and programs. Collaborated with coworkers to analyze functionality, output, user experience and evidence gathering capability of different forensic programs. Attained solid working knowledge of the digital forensic processes and programs. Collaborated with coworkers to analyze functionality, output, user experience and evidence gathering capability of different forensic programs.