Receptionist

• Jan 2023 - Present

Butler

• Feb 2015 - Nov 2022

Meet guests when they arrive and getting them settled in their rooms Anticipate guests’ needs by learning their preferences, allergies, dislikes, etc. Assess and restock wine and spirit collections as necessary Serve meals and pour drinks for guests Communicate with housekeeping to ensure rooms are cleaned at the most convenient time for guests Run errands for guests when necessary Ensure guests’ rooms are clean and tidy up when necessary Recommend and arrange amenities for guests See guests off when they check out Remain well-groomed at all times Keep up-to-date on all hotel policies on safety and hygiene Perform all duties with discretion, professionalism and a pleasant demeanor Show less

Entertainment Manager

• May 2013 - Nov 2014

Create team, Recruitment and Training *Ensuring the smooth and efficient operation of the Entertainment Department and all related Guest Relations *Make night shows and moderate them *Make weekly employee schedule considering the hotel occupancy *Report to General manager regarding online guest surveys and ensure the guest satisfaction rates *Pro actively identifying potential guest issues and handling guest requests and complaints *Purchasing materiels of the departmant needs for daily activities and night shows as sport items, costume, decor etc. *Preparing budget and monitoring all entertainment and guest relations expenses to ensure that they are kept in line with budget *Find sales path to increase the hotel revenue Show less

Asisstant of Entertainment Manager

• Jan 2012 - Dec 2012

Guest Relation Chief

• Jan 2011 - Dec 2011

Guest Relations Officer

• Feb 2010 - Dec 2010

Choreographer

• Jan 2009 - Jan 2010

Guest Relations Supervisor

• Mar 2008 - Dec 2008

Guest Relations Specialist

• Feb 2007 - Dec 2008