Experience

Tonal

• United States
• Wellness and Fitness Services
• 200 - 300 Employee

• Senior Manager Field Operations

  • Jul 2021 - Present

• Field Operations Manager

  • Jun 2019 - Jul 2021

  Currently manage a team responsible for fielding product while identifying opportunities to build and establish technical knowledge to help maintain and improve a rapidly growing install base. Responsibilities include, but are not limited to the following: - Stakeholder in scaling the Marketing and Retail Operations by providing logistical support and implementing technical solutions to optimize up-time -Provide feedback to Engineering and Manufacturing team members as… Show more Currently manage a team responsible for fielding product while identifying opportunities to build and establish technical knowledge to help maintain and improve a rapidly growing install base. Responsibilities include, but are not limited to the following: - Stakeholder in scaling the Marketing and Retail Operations by providing logistical support and implementing technical solutions to optimize up-time -Provide feedback to Engineering and Manufacturing team members as part of the Field Failure Analysis core team using data driven methods to surface trends leading to root cause analysis and product improvement -Liaise and help drive initiatives between the Customer Care and wider Operations team. -Partner with internal team members to help build and optimize processes -Hire, Train and Coach new team members to support the wider business



AlterG, A ReWalk Company

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Manufacturing, Service and Engineering Consultant

  • Sep 2018 - Jun 2019

  Provided services to enable clearer process, accountability, manufacturability, and serviceability for new product lines. Established the build out for the first FIT100 units for Beta testing which resulted in identification for several changes involving hardware fitment improvements before production launch. Main stakeholder in creating the MPI (Manufacturing Process Instruction) for the FIT100 line which resulted in the current AlterG models, FIT and FIT X Provided services to enable clearer process, accountability, manufacturability, and serviceability for new product lines. Established the build out for the first FIT100 units for Beta testing which resulted in identification for several changes involving hardware fitment improvements before production launch. Main stakeholder in creating the MPI (Manufacturing Process Instruction) for the FIT100 line which resulted in the current AlterG models, FIT and FIT X



AlterG, A ReWalk Company

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Senior Service Operations Manager

  • Feb 2017 - Mar 2018

  Plan, direct and coordinate the Service Operations for the company. Interact with other departments to identify and execute quality improvement projects. Design and/or direct others to create solutions for testing & repair of spare parts, tracking of service events and performance goals. • Develop and manage a “best in class” Operations team that oversees service parts testing, repair, service case management and product installation. • Develop and deliver continuous… Show more Plan, direct and coordinate the Service Operations for the company. Interact with other departments to identify and execute quality improvement projects. Design and/or direct others to create solutions for testing & repair of spare parts, tracking of service events and performance goals. • Develop and manage a “best in class” Operations team that oversees service parts testing, repair, service case management and product installation. • Develop and deliver continuous improvement programs affecting cost and quality. • Develop strategies and tactics in line with organizational objectives. • Interface with cross-functional groups to create optimal processes and resolve problems. • Active contributor to new product development and projects. • Set and monitor performance targets for the department. • Manage department to ISO-13485 standards.

• Field Service Manager (Depot Operations)

  • Jul 2016 - Feb 2017

  •Establish specific and measurable responsibilities for key employees to enhance their individual growth while meeting department and company-wide objectives. •Perform cross-functional duties as a Project Manager for new product development. •Work with in-house NetSuite developer to streamline business practices regarding the tracking of parts movement via sales order, work order and return merchandise authorization (RMA) processes. •Improve and maintain Depot process and… Show more •Establish specific and measurable responsibilities for key employees to enhance their individual growth while meeting department and company-wide objectives. •Perform cross-functional duties as a Project Manager for new product development. •Work with in-house NetSuite developer to streamline business practices regarding the tracking of parts movement via sales order, work order and return merchandise authorization (RMA) processes. •Improve and maintain Depot process and inventory flow by performing trend analyses to eliminate bottlenecks

• Depot Operations Supervisor

  • Feb 2014 - Jul 2016

  •Build department from the ground level to facilitate accountability, testing, re-work, and certification of parts or units •Implement a workflow process to maximize time and materials needed for repair, tests, or refurbishments •Establish database to track failure trends leading to root cause analysis •Create analysis reports to help strategize and develop efficiency •Write work instructions and procedures to enable standardization •Maintain stock level to… Show more •Build department from the ground level to facilitate accountability, testing, re-work, and certification of parts or units •Implement a workflow process to maximize time and materials needed for repair, tests, or refurbishments •Establish database to track failure trends leading to root cause analysis •Create analysis reports to help strategize and develop efficiency •Write work instructions and procedures to enable standardization •Maintain stock level to support Field Service related issues •Communicate with engineers and support projects to improve products •Recruit, train and mentor team members to achieve both company and individual goals

• Field Service Technician

  • Aug 2012 - Feb 2014

  •Initiate troubleshooting via phone and carry out plan to expedite solutions •Perform installs, upgrades or repairs at customer site •Manage trouble tickets via data base using Netsuite •Train customers and third party technicians on use and repair of the units, respectively •Maintain a strong relationship with the customer for any service needs •Report findings in the field to assist with improvements of products



AAI Corporation

• Defense and Space Manufacturing
• 400 - 500 Employee

• Field Service Engineer II

  • Jun 2010 - Feb 2012

  •Act as liaison for the company and interface directly with the customer •Develop and maintain open lines of communication with clients •Provide logistical support for assigned site to maintain mission readiness •Complete site audits and report information on a weekly basis •Troubleshoot technical problems and issues and determine technical solutions •Identify, analyze, and repair product failures •Perform engineering changes, upgrades, modifications… Show more •Act as liaison for the company and interface directly with the customer •Develop and maintain open lines of communication with clients •Provide logistical support for assigned site to maintain mission readiness •Complete site audits and report information on a weekly basis •Troubleshoot technical problems and issues and determine technical solutions •Identify, analyze, and repair product failures •Perform engineering changes, upgrades, modifications on all aspects of the Shadow 200 system (IE ground control station, air vehicle, ground data terminal) •Utilize various test sets and tools for calibration or fault detection •Ensure quality of all maintenances performed •Train customer on new maintenance or operational procedures coming from higher authority Show less •Act as liaison for the company and interface directly with the customer •Develop and maintain open lines of communication with clients •Provide logistical support for assigned site to maintain mission readiness •Complete site audits and report information on a weekly basis •Troubleshoot technical problems and issues and determine technical solutions •Identify, analyze, and repair product failures •Perform engineering changes, upgrades, modifications… Show more •Act as liaison for the company and interface directly with the customer •Develop and maintain open lines of communication with clients •Provide logistical support for assigned site to maintain mission readiness •Complete site audits and report information on a weekly basis •Troubleshoot technical problems and issues and determine technical solutions •Identify, analyze, and repair product failures •Perform engineering changes, upgrades, modifications on all aspects of the Shadow 200 system (IE ground control station, air vehicle, ground data terminal) •Utilize various test sets and tools for calibration or fault detection •Ensure quality of all maintenances performed •Train customer on new maintenance or operational procedures coming from higher authority Show less



RD Furniture

• Owner

  • Nov 2005 - Jun 2010

  •Attend to product and sales inquiries received by phone, e-mail, or in person from customers •Develop and introduce new sales tactics and workflow coordination for smoother streamlining of business practices and to further improve customer service •Act as store representative at trade shows to meet and establish relationships with new suppliers •Design and produce print and Internet advertisement campaigns •Coordinate deliveries and work schedules of… Show more •Attend to product and sales inquiries received by phone, e-mail, or in person from customers •Develop and introduce new sales tactics and workflow coordination for smoother streamlining of business practices and to further improve customer service •Act as store representative at trade shows to meet and establish relationships with new suppliers •Design and produce print and Internet advertisement campaigns •Coordinate deliveries and work schedules of employees •Conduct weekly staff meetings •Maintain store’s bookkeeping and website •Communicate with suppliers on a regular basis regarding new products to offer to customers Show less •Attend to product and sales inquiries received by phone, e-mail, or in person from customers •Develop and introduce new sales tactics and workflow coordination for smoother streamlining of business practices and to further improve customer service •Act as store representative at trade shows to meet and establish relationships with new suppliers •Design and produce print and Internet advertisement campaigns •Coordinate deliveries and work schedules of… Show more •Attend to product and sales inquiries received by phone, e-mail, or in person from customers •Develop and introduce new sales tactics and workflow coordination for smoother streamlining of business practices and to further improve customer service •Act as store representative at trade shows to meet and establish relationships with new suppliers •Design and produce print and Internet advertisement campaigns •Coordinate deliveries and work schedules of employees •Conduct weekly staff meetings •Maintain store’s bookkeeping and website •Communicate with suppliers on a regular basis regarding new products to offer to customers Show less



Marine Corps Recruiting

• Armed Forces
• 700 & Above Employee

• Intelligence Specialist

  • Sep 2005 - Dec 2005

  •Simulate handling, assessment, and distribution of intelligence for real life situations occurring worldwide •Obtain Top Secret Clearance •Prepare MS PowerPoint Presentations for briefing various groups of commanders •Simulate handling, assessment, and distribution of intelligence for real life situations occurring worldwide •Obtain Top Secret Clearance •Prepare MS PowerPoint Presentations for briefing various groups of commanders



Marine Corps Recruiting

• Armed Forces
• 700 & Above Employee

• Avionics and Weapons systems technician

  • May 1999 - May 2004

  •Troubleshoot complex electronics, avionics, and weapons systems using wiring schematics and technical manuals •Perform routine scheduled maintenance functions for aircraft systems including removal, installation, adjustment, and alignment of components •Repair and replace aircraft wiring and associated interconnecting devices •Utilize various aircraft test sets and ground support equipment •Assist with line troubleshooting Work Center Shift… Show more •Troubleshoot complex electronics, avionics, and weapons systems using wiring schematics and technical manuals •Perform routine scheduled maintenance functions for aircraft systems including removal, installation, adjustment, and alignment of components •Repair and replace aircraft wiring and associated interconnecting devices •Utilize various aircraft test sets and ground support equipment •Assist with line troubleshooting Work Center Shift Supervisor •Supervise all maintenance operations performed by the Avionics or Fire Control Divisions •Oversee technical training within the work center •Coordinate daily schedule of assignments •Monitor source data collection and assist with preparation of reports and records Collateral Duty Inspector •Ensure safety and quality of maintenance performed on aircrafts •Analyze quality of parts received from Supply •Manage accountability of tools and test equipment used during aircraft maintenance Show less •Troubleshoot complex electronics, avionics, and weapons systems using wiring schematics and technical manuals •Perform routine scheduled maintenance functions for aircraft systems including removal, installation, adjustment, and alignment of components •Repair and replace aircraft wiring and associated interconnecting devices •Utilize various aircraft test sets and ground support equipment •Assist with line troubleshooting Work Center Shift… Show more •Troubleshoot complex electronics, avionics, and weapons systems using wiring schematics and technical manuals •Perform routine scheduled maintenance functions for aircraft systems including removal, installation, adjustment, and alignment of components •Repair and replace aircraft wiring and associated interconnecting devices •Utilize various aircraft test sets and ground support equipment •Assist with line troubleshooting Work Center Shift Supervisor •Supervise all maintenance operations performed by the Avionics or Fire Control Divisions •Oversee technical training within the work center •Coordinate daily schedule of assignments •Monitor source data collection and assist with preparation of reports and records Collateral Duty Inspector •Ensure safety and quality of maintenance performed on aircrafts •Analyze quality of parts received from Supply •Manage accountability of tools and test equipment used during aircraft maintenance Show less