Experience

Fetola

• South Africa
• Business Consulting and Services
• 1 - 100 Employee

• Programme Manager : Youth Start-up Accelerator

  • Oct 2021 - Present

  Selecting suitable candidates for Enterprise Development/Entrepreneurship DevelopmentCompiling program plan to meet contractual client deliverable i.e. budgets, number of jobs created etcPlanning and designing the programme and proactively monitoring its progress, resolving issues and initiating appropriate corrective actionManaging the programme's budget and monitoring expenditure and costs against delivered and realised benefits as the programme progressesManaging risks to the programme's successful outcomeInitiating extra activities and other management interventions wherever gaps in the programme are identified or issues ariseReporting the progress of the programme at regular intervals to the clientFacilitating the appointment of individuals to Zoho boardEnsuring the delivery of new products or services from projects to the appropriate level of quality, timeously and within budget, in accordance with the programme plan and programme governancearrangementsImplementing and managing changes and interventions to ensure project goals are achievedManaging a team with a diverse array of talents and responsibilitiesMeeting with stakeholders to make communication easy and transparent regarding project issues and decisions on servicesDeveloping and implementing improvement strategies Show less

• Mentor Portfolio Manager : Small business support

  • Sep 2020 - Feb 2022

  Managing the mentorship portfolioMaintaining high levels of Mentor & SME satisfaction scoreMaintaining a sufficient pool of quality mentoringAssisting with skills development to build strong mentorsEstablishing and building relationships with businessesManaging the team and resources to deliver optimal results, and ongoing innovation and improvementAnalysing impact of mentoring/consulting on business growth and optimize for high quality resultsCreating new strategies and developing sustainable businessesEstablishing innovative ways to support businesses and mentorsEnsuring ongoing and open mentor-related communications across all channels including FT Portal Show less

• Senior Project Coordinator : Small business support

  • Aug 2016 - Sep 2020

  Building relationships with entrepreneurs and mentorsDiagnosing individual needs of SME's in the programmeStarting and implementing a new projectEstablishing and meeting project objectivesTracking project progress, recording and interpreting resultsAct as Fetola Liaison for project team, mentors and small businessesFostering healthy mentor-mentee relationshipsBuilding relationships with the local participating entrepreneurs and link their progress tothe national programme.Maintain up to date and accurate administrative records.Assisting in the selection process for new intakePlanning and hosting graduation ceremony for entrepreneurs Show less



Steinhoff International

• South Africa
• Retail
• 100 - 200 Employee

• Merchandise Assistant

  • Mar 2015 - Jun 2016

  Completed training program to gain work experience. Working in the Merchandise and Marketing Department. This included: - Working in company P.O.S system. - Assisting executives with varies projects. - Conducting research. - Compiling databases. - Assisting with purchase orders, reports & analysis. - General office administration. Completed training program to gain work experience. Working in the Merchandise and Marketing Department. This included: - Working in company P.O.S system. - Assisting executives with varies projects. - Conducting research. - Compiling databases. - Assisting with purchase orders, reports & analysis. - General office administration.



Bizdev Consulting

• Cape Town Area, South Africa

• Administrator

  • Apr 2014 - Mar 2015

  Assist small to medium businesses to help gain access to government (BBSDP) and Co-operative funds via the DTI. Tasks included: - Dealing with clients daily. - Processing application on DTI system. - Creating Business profile - General Office Administration Assist small to medium businesses to help gain access to government (BBSDP) and Co-operative funds via the DTI. Tasks included: - Dealing with clients daily. - Processing application on DTI system. - Creating Business profile - General Office Administration



Amazon

• United States
• Software Development
• 700 & Above Employee

• Customer Service Agent

  • Sep 2013 - Jan 2014

  Phone and Chat Agent: - Answering incoming calls from customers - Make correction of orders - Assisting customer ordering online - Dealing with undelivered orders - Assisting with faulty products / items - Making customers aware of online promotions and deals. Phone and Chat Agent: - Answering incoming calls from customers - Make correction of orders - Assisting customer ordering online - Dealing with undelivered orders - Assisting with faulty products / items - Making customers aware of online promotions and deals.



LWH Coporate Finance

• Constantia

• In-service training

  • Jun 2012 - Aug 2012

  During the in-service training I gained experience by dealing with an owner of wine farm and who required a business plan. Experiences gained: - Compiling the business plan - Conducting Research - Interview preparations - File management During the in-service training I gained experience by dealing with an owner of wine farm and who required a business plan. Experiences gained: - Compiling the business plan - Conducting Research - Interview preparations - File management



Shoe City

• Canal walk

• Customer Service

  • Aug 2010 - Feb 2012

  Shoe City - Assisting customers with shoes , whether its for weddings, party or just casual wear. - As a till operator , assisted customers with making purchase , refunds and replacements. Shoe City - Assisting customers with shoes , whether its for weddings, party or just casual wear. - As a till operator , assisted customers with making purchase , refunds and replacements.