Experience

JBC Properties DMCC

• United Arab Emirates
• Real Estate
• 1 - 100 Employee

• Property Sales Coordinator and Customer Service Supervisor

  • Apr 2023 - Present

  > Collecting, organizing, and maintaining sales data, including customer information, sales leads, orders, and transactions. >Arrange property viewings and coordinate with interested parties, ensuring a seamless experience for potential buyers. >Collaborate with the marketing team to support the development and execution of marketing campaigns, ensuring alignment with sales objectives. > Maintain detailed records of property sales, client interactions, and relevant documentation for future reference and reporting. > Assisting the sales team in preparing and processing of Oqood, SPA (Sale and Purchase Agreement), booking forms, Agreements, contracts, NOC, Broker Agreement and proposals for clients, ensuring accuracy and adherence to company policies. > Overseeing the Customer Relationship Management (CRM) system, ensuring data accuracy and proper utilization to support sales activities. >Coordinating with the sales team to ensure effective communication and seamless collaboration between various sales functions. >Leading and supervising the customer service team, setting performance goals, and providing ongoing coaching and feedback. >Handling escalated customer inquiries, complaints, and complex issues, ensuring timely and satisfactory resolution. > Monitoring customer interactions to ensure adherence to quality standards, assessing performance, and providing feedback for improvement. >Analyzing customer feedback and survey data to identify trends, areas of improvement, and opportunities to enhance customer satisfaction. >Conducting training sessions for customer service representatives to improve their communication and problem-solving skills. >Conducting performance reviews and evaluations of the customer service team, recognizing achievements, and addressing areas of improvement. > Collaborating with other departments, such as sales, to ensure a seamless customer experience and alignment of service with overall business objectives. Show less



Concorde-Corodex Group

• United Arab Emirates
• Environmental Services
• 200 - 300 Employee

• Project Secretary

  • Mar 2021 - Mar 2023

  Coordinating, monitoring, and tracking the progress of the deliverables.  Supporting the execution of all administrative tasks during the project life cycle.  Coordinating with the different departments and team members for the successful execution of project activities and ensure the project is on track.  Updating and monitoring daily project progress report. And preparing all kind of documents as per site requirement.  Scheduling stakeholder meeting and facilitate communication, documents action items and distributes minutes of meeting.  Arranging Civil defense Supply Certificate from Various Suppliers for the different items which are installed in several projects.  All kind of visa processing (Resident Visa, Business Visit Visa). Handling Employees travel arrangements and keeping all travel records.  Assisting Operation Manager in all day today office operations.  Preparation of Vehicle Inspection and Insurance and Registration Renewal.  Arranging Gate Pass for various sites.  Coordination with Project Engineers.  Typing letters for emigration and police department.  Maintains employees' personal files, updates regularly and ensures that all documents are up to date.  Maintaining Public Relations. Show less



Hampstead Fitout services

• Office Administrator

  • Apr 2018 - Feb 2021

  Following up with the client, supplier, engineers for work progress, material orders  Preparing LPOs and sending them to the respective supplier  Maintaining proper record of documents in the office.  Additional responsibilities include accounts management (part-time) & Leads generation.  Preparing quotations for the clients & following up for the updates.  Handle & resolves administrative enquiries & question  Performs other general duties as requested which include attendance keeping, maintaining office supplies & coordination equipment maintenance & handling packages & correspondence.  Collect and register all technical documents such as drawings and blueprints in the company’s system.  Review and update documents for maintenance and quality control.  Maintain confidentiality regarding sensitive documents.  Handle records across various departments. Show less



FCBS Dubai

• United Arab Emirates
• Wellness and Fitness Services
• 1 - 100 Employee

• Admin

  • May 2015 - Mar 2018

  Answering incoming calls taking messages dealing with email enquiries and re-directing calls as required.  Diary management and arranging appointments.  Direct visitors by maintaining employee and department directories; giving instructions.  Contributes to team effort by accomplishing related results as needed.  Perform data entry, filing and other clerical duties.  Downloading and distributing leads to the sales team.  Monitoring & updating daily sales progress report.  Ensure that stock levels are adequate and orders are made timeously. Show less



Qurrat Beauty Center

• Operations and Admin Manager

  • May 2011 - Mar 2015

  Answering screening and forwarding incoming phone calls. Receiving and sorting daily mails.  Updating calendars and scheduling meetings  Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.  Refer unresolved customer grievances or special requests to designated departments for further investigation.  Give appointments to patients who want to see the doctor and inform the doctor of their arrival.  Understand insurance packages and make necessary documents available to insurance agents when the need arises.  Creating work schedules for employees  Inventorying salon supplies and reordering as needed  Ensuring that the salon environment meets cleanliness and hygiene standards required by law.  Monitoring staff’s completion of continuing education requirement needed to maintain licensure. Show less