CSR

• Jul 2023 - Present

Customer Service Executive

• Aug 2022 - Jun 2023

• Increased counter business by 20% with great professionalism and excellent customer service. • Meeting and exceeding monthly budget. • Corporate business management – AAA. Coordinating with clients for delivery and collection of vehicles as per the LPO / insurance requirements. • Managing mall counter, assets and key responsibilities. • Personnel management and task allocation according to the need and business. • Handling walk-ins and customer queries regarding fleet, price and services offered by Thrifty. • Following up on outstanding and rental extensions. • Improving on services offered and feedback handling. • Bringing in business via counter marketing and referrals. • Following email and phone etiquette to communicate with customers regarding information and service comparison. • Taking over the fleet check in/ out process during peak hours to optimize counter traffic and wait time. • Optimization of counter stationery to cut down on costs. • Monitoring parking tickets and petty cash to ensure smooth operations. • Coordinate with the service department for vehicle replacement and breakdown assistance proactively. • Communicate with the operations department with respect to vehicle booking and spot booking requests. • Keeping track of due cars agreement in order to avoid customer inconvenience. • Initiated rental fleet portfolio creation on media platform to enhance customer buying experience. • Assisted nearby counter with fleet and business to empower lagging counter and generate revenue in general. • Efficiently and timely recording all business transactions in company software. Show less

Inspection Coordinator

• Jun 2022 - Jul 2022

• Assisting the customer with the services offered and communicating about the status and inspection process. • Logging detailed inspection report and suggestions after feedback from the technician. • Working with the SC in charge to source parts and request approval for major work. • Bridging the gap between the SC head and technician about the vehicle updates and parts request. • Floor officer, handling vehicle movements. • Auditing employee safety and wellbeing. • Complete mechanical, electrical and body inspection. • Complying with customer request and inspection report generation. • 360 car inspection and report preparation. • Coordinate with service advisor for task, schedule and information for work completion. • Singlehandedly manage parking, fleet movements and key delivery. • Assign personnel with job card, key work and priority inspections. Show less

Head of Marketing and Public Relations

• Nov 2021 - Apr 2022

• Creating marketing campaigns, coordinating with the digital marketing agency. • Bill/ invoice generation. Finance management. • Responding to prospects and customers queries and Whatsapp texts. Managing and editing Whatsapp business account. • Scheduling delivery and pick-up according the distance, time and load. • On-site management and load distribution. • Practicing fabric LIFO and express/ priority order completion. • Tagging and fabric differentiation according to the invoice/ customer and express order. • Heading the customer service department. Resolving conflicts/ damage (if any) • Providing post sales service and support. • Lead generation using word of mouth publicity. Show less

Operations Lead

• Sep 2020 - Aug 2021

·Initiated day to day transaction and debt collection. ·Brought down on petty expenses. ·Handled customer concerns and queries effectively. ·Singlehandedly ensured consignment dispatch until delivery and tax invoice preparation. ·Enhanced monthly management MIS reports. ·Slashed employee workload by division of work. Scheduled workforce task, timing and off according to business need. ·Ensured stock maintenance and count on order to weekly basis. ·Maximized customer delight ensuring satisfied customer/ clientele at all times. Addressed feedback and enquiries on priority. ·Generated business worth 400K by aggressively sourcing prospects and scheduling meetings for input or improvement on past orders with existing clientele Show less

Associate Center Manager

• Jul 2019 - Jun 2020

·Ensured delighted member experience and center operations. ·Carried out global count and inventory check on consumables and toiletries during non functioning hours. ·Scheduling classes and instructors’ roaster according to business hours. ·Calling on weekly meetings with the co staff for any difficulties/ challenges and held brainstorming session within center level. ·Handled new comers and walk-ins with utmost care with approach and concept of fitness as whole at Cult.Fit. ·Achieved awesome center ratings consistently with planning in prior and ensuring strict hygiene standards throughout the operational time. ·Slashed center expenses by 30% with due diligence in electricity consumption and procuring consumable goods in prior to avoid over stocking or last moment delivery. Show less

Sales Representative

• Jun 2018 - Jul 2018

·Generating leads/ referrals, following up with prospects for update on purchase decision. ·Brought in business worth 114K with repeat purchase. ·Following up with potential customers and leads. Handled queries and general enquiries. ·Reaching out to existing customers for documents and generating invoice. ·Generating leads/ referrals, following up with prospects for update on purchase decision. ·Brought in business worth 114K with repeat purchase. ·Following up with potential customers and leads. Handled queries and general enquiries. ·Reaching out to existing customers for documents and generating invoice.