Major Account Sales & Support

• Jan 2022 - Present

Account Manager - Venue Solutions

• Dec 2020 - Jan 2022

Evaluate and continually seek to improve satisfaction of customer accounts; report progress to corporate executive team. Collaborate seamlessly with business operations to verify systems inventory. Implement frequent updates to strategy and project templates used in Asana. Engage with supervisors to assess Salesforce opportunities each quarter. Thoroughly review RFPs to initiate the best possible solution during pre-sales processes. Key Achievements: ▻ Pursued 10-20 potential accounts… Show more Evaluate and continually seek to improve satisfaction of customer accounts; report progress to corporate executive team. Collaborate seamlessly with business operations to verify systems inventory. Implement frequent updates to strategy and project templates used in Asana. Engage with supervisors to assess Salesforce opportunities each quarter. Thoroughly review RFPs to initiate the best possible solution during pre-sales processes. Key Achievements: ▻ Pursued 10-20 potential accounts per week, providing an introduction to build long-term relationships. ▻ Recognized for utilizing insight into customer business to influence upselling and decision making. ▻ Presented world-class strategies in alignment with every account’s unique requirements and concerns. ▻ Commended for driving lasting growth by liaising effectively with internal and external stakeholders. ▻ Helped identify opportunities for the sales team, resulting in Q1 sales producing almost $1 million. ▻ Reached over 400 venue accounts in every sports league sector, including NBA, MLB, NCAA, NHL, and MiLB. ▻ Leveraged LED, broadcast, and marketing expertise to provide additional insight for end-to-end solutions. Show less Evaluate and continually seek to improve satisfaction of customer accounts; report progress to corporate executive team. Collaborate seamlessly with business operations to verify systems inventory. Implement frequent updates to strategy and project templates used in Asana. Engage with supervisors to assess Salesforce opportunities each quarter. Thoroughly review RFPs to initiate the best possible solution during pre-sales processes. Key Achievements: ▻ Pursued 10-20 potential accounts… Show more Evaluate and continually seek to improve satisfaction of customer accounts; report progress to corporate executive team. Collaborate seamlessly with business operations to verify systems inventory. Implement frequent updates to strategy and project templates used in Asana. Engage with supervisors to assess Salesforce opportunities each quarter. Thoroughly review RFPs to initiate the best possible solution during pre-sales processes. Key Achievements: ▻ Pursued 10-20 potential accounts per week, providing an introduction to build long-term relationships. ▻ Recognized for utilizing insight into customer business to influence upselling and decision making. ▻ Presented world-class strategies in alignment with every account’s unique requirements and concerns. ▻ Commended for driving lasting growth by liaising effectively with internal and external stakeholders. ▻ Helped identify opportunities for the sales team, resulting in Q1 sales producing almost $1 million. ▻ Reached over 400 venue accounts in every sports league sector, including NBA, MLB, NCAA, NHL, and MiLB. ▻ Leveraged LED, broadcast, and marketing expertise to provide additional insight for end-to-end solutions. Show less

Senior Manager - Onsite Production & Events

• Sep 2018 - Dec 2020

Collaborated with the sports video team to establish specifications for venue video control rooms. Boosted company visibility by partnering with Marketing to manage trade show participation, social media, brand development, and other strategies. Executed both inside and outside sales initiatives to discern effective points of contact to facilitate sales. Maintained accurate knowledge of modern video, venue, and collegiate technology. Key Achievements: ▻ Amplified collegiate and… Show more Collaborated with the sports video team to establish specifications for venue video control rooms. Boosted company visibility by partnering with Marketing to manage trade show participation, social media, brand development, and other strategies. Executed both inside and outside sales initiatives to discern effective points of contact to facilitate sales. Maintained accurate knowledge of modern video, venue, and collegiate technology. Key Achievements: ▻ Amplified collegiate and professional sales by partnering with sales team on innovative tactics. ▻ Designed an all-in-one mobile control room on wheels for productions at schools and colleges. ▻ Leveraged excellent troubleshooting talents to resolve complex technical issues for customers. Show less Collaborated with the sports video team to establish specifications for venue video control rooms. Boosted company visibility by partnering with Marketing to manage trade show participation, social media, brand development, and other strategies. Executed both inside and outside sales initiatives to discern effective points of contact to facilitate sales. Maintained accurate knowledge of modern video, venue, and collegiate technology. Key Achievements: ▻ Amplified collegiate and… Show more Collaborated with the sports video team to establish specifications for venue video control rooms. Boosted company visibility by partnering with Marketing to manage trade show participation, social media, brand development, and other strategies. Executed both inside and outside sales initiatives to discern effective points of contact to facilitate sales. Maintained accurate knowledge of modern video, venue, and collegiate technology. Key Achievements: ▻ Amplified collegiate and professional sales by partnering with sales team on innovative tactics. ▻ Designed an all-in-one mobile control room on wheels for productions at schools and colleges. ▻ Leveraged excellent troubleshooting talents to resolve complex technical issues for customers. Show less

Director of Video Operations

• Sep 2014 - Sep 2018

Apply expertise in the areas of A/V Production to increase workflow for athletics and media through the implementation of a new File Transport Protocol (FTP) for athletics. Conduct research to create, develop, and integrate a game script for football and design and manage the control room center for football video board operations. Use “All-Access Player” to increase website traffic and recognition for the athletics department. Maintain compliance with conference mandates through the… Show more Apply expertise in the areas of A/V Production to increase workflow for athletics and media through the implementation of a new File Transport Protocol (FTP) for athletics. Conduct research to create, develop, and integrate a game script for football and design and manage the control room center for football video board operations. Use “All-Access Player” to increase website traffic and recognition for the athletics department. Maintain compliance with conference mandates through the implementation of instant replays for football and basketball. Insert animation into video boards and deploy a new baseball streaming plan (2014). Identify broadcast methods for local media and advertising through collaboration with external departments. Interface with industry vendors to stay abreast of current standards and practices. Key Achievements: ▻ Completed a full retro fit of a 10,000 seat sports arena including lighting, sound, and video; participated in the implementation of a $1.2M video board for the arena and oversaw the selection of the new Danley sound system. ▻ Utilized social media platforms to upload digital video used as a marketing tool for recruiting athletes. ▻ Revived a football program that was previously cancelled for 19 years and implemented new technologies for the Athletic Department and the University. ▻ Updated the college’s media presence through the design and implementation of company-wide videoboards. ▻ Encouraged students to develop skills pertinent to audio/video, resulting in the creation of a student-driven video department. ▻ Saved the university $75K/year by retro-fitting old mercury-based lighting fixtures to new LED lights. ▻ Received Honorable Mention (Sport Video Group) for an Outstanding Live Production in 2017. ▻ Inserted ESPN live productions into live content footage and partnered with FOX 4 affiliate TV station to create a local/regional magazine show.

Video Coordinator

• Oct 2007 - Sep 2018

Control all video aspects of Lamar Athletics.

Assistant Coach/Adjunct Lecturer

• Jan 2007 - Jun 2007

Integrated audio/video into various components of the program to create video highlights, voice overs, and other A/V initiatives. Increased the team’s talent by recruiting, scouting, and executing on-floor coaching. Teamed with the head coach to develop a thriving, student-oriented men’s college basketball team. Assisted players with “game experience” through the implementation of innovative operation techniques. Key Achievements: ▻ Demonstrated extensive knowledge and talent… Show more Integrated audio/video into various components of the program to create video highlights, voice overs, and other A/V initiatives. Increased the team’s talent by recruiting, scouting, and executing on-floor coaching. Teamed with the head coach to develop a thriving, student-oriented men’s college basketball team. Assisted players with “game experience” through the implementation of innovative operation techniques. Key Achievements: ▻ Demonstrated extensive knowledge and talent pertaining to basketball, which created the opportunity to be hired as an Assistant Coach while still in college. ▻ Applied best pedagogical approaches to instruct Health & Kinesiology courses. Show less Integrated audio/video into various components of the program to create video highlights, voice overs, and other A/V initiatives. Increased the team’s talent by recruiting, scouting, and executing on-floor coaching. Teamed with the head coach to develop a thriving, student-oriented men’s college basketball team. Assisted players with “game experience” through the implementation of innovative operation techniques. Key Achievements: ▻ Demonstrated extensive knowledge and talent… Show more Integrated audio/video into various components of the program to create video highlights, voice overs, and other A/V initiatives. Increased the team’s talent by recruiting, scouting, and executing on-floor coaching. Teamed with the head coach to develop a thriving, student-oriented men’s college basketball team. Assisted players with “game experience” through the implementation of innovative operation techniques. Key Achievements: ▻ Demonstrated extensive knowledge and talent pertaining to basketball, which created the opportunity to be hired as an Assistant Coach while still in college. ▻ Applied best pedagogical approaches to instruct Health & Kinesiology courses. Show less

Student Assistant Basketball Coach

• Aug 2002 - Aug 2004

Coordinated and executed all media functions for the team, directed day-to-day operations, and maintained all video for the Lamar Men’s Basketball Team. Traveled with the Head Coach and Assistant Coaches to recruit new student-athletes. Key Achievements: ▻ Utilized technical expertise to develop and implement a new editing program for the team which was a first for the program. Coordinated and executed all media functions for the team, directed day-to-day operations, and maintained all video for the Lamar Men’s Basketball Team. Traveled with the Head Coach and Assistant Coaches to recruit new student-athletes. Key Achievements: ▻ Utilized technical expertise to develop and implement a new editing program for the team which was a first for the program.