Business Analyst Coach & Master Business Analyst

• May 2023 - Present

Business Analyst Coach

• Aug 2021 - Present

*Determining and developing the business analysis standards to be applied in the organization and business analysis quality metrics *Following the developments in the world and in the sector related to business analysis *Following the methodologies related to business analysis processes *Designing the business analysis development program and its contents and to determine the development goals *Conducting benchmark studies with different sectors and companies related to business analysis applications *Determining the best business analysis practices in the sector and within the company, transferring them to teams and ensuring their implementation in the company *Investigating the platforms and tools necessary for the execution and management of analysis processes *Ensuring that requirements analysis and modeling processes are carried out on standard platforms and tools *Evaluating the compliance of Business Analysis activities and outputs with organizational standards and to ensure their protection *Supporting the team in identifying, clarifying and detailing needs and solution requirements by participating in analysis activities carried out within the organization if necessary *For an accurate assessment of the analysis competencies in the process of hiring a business analyst to determine the standards that will be required. Show less

Product Owner - Customer Journey Improvement

• Mar 2019 - Aug 2021

* Determining and creating backlog with aim of improving the customer journey experience and providing process efficiency by considering Life&Pension Tribe goals and strategic priorities, * Realizing team missions, ensuring that the team works in line with the determined squad missions and goals * Improving Call Center, IVR, Website, Customer Portal, Mobile Application capabilities of the channels that the customer communicates directly, * Improving product vision, creating roadmap and follow-up roadmap regularly, * Prioritize the backlog items to be done in line with the expectations of the customers/needers in accordance with the concept of value maximization, * Ensuring the progress of the work done in accordance with the Product and Sprint goals, guiding the team in analysis, development and testing, * Managing release dates of developments, informing relevant stakeholders, * Analyzing the effects of improvements after releasements and improving constantly * Managing the projects undertaken, providing the necessary analysis studies and coordination from end to end, * Defining set of necessary competences in the squad and discuss with Tribe Leader and Chapter Leader, * Sharing information and experiences and aligning with Tribe Leader, Product Owners and Chapter Leaders within the Life & Pension Tribe, * Aligning with the other Product Owners who are worked together and outside of Life&Pension Tribe. Show less

Business Analysis Supervisor

• Apr 2016 - Mar 2019

* Ensuring and managing analysis studies in accordance with the goals of the company's critical and large-scale projects, * Leading of the analysis team, making business plans, mentoring andsupporting the team, * Planning and evaluating training, development and goals, * Providing support to guide new team members, * Assignee the analysis demands coming to The Demand Pool to the team, * Preparing demand and project analysis according to standard techniques, ensuring their preparation, checking when necessary, * Monitoring the status of the demands and informing the stakeholders when necessary, * Following the analysis calendar in the projects, * Working in coordination with business units and information technologies, to ensure communication and coordination in order to complete the requirements in the analysis documents, * In the works carried out within the scope of the project;To clarify the need by working with business units. Show less

Senior Business Analyst

• Sep 2010 - Apr 2016

* Conducting detailed analysis studies of incoming projects and demands in Life and Pension branches and preparing standard analysis documents with determined content using business analysis techniques and models, * Evaluating and prioritizing the requests with request owners, * Working as a project manager in projects, following all the steps of the project on the Information Technologies side, ensuring coordination and informing relevant stakeholders, * Working in coordination with business units and Information Technologies, ensuring communication and coordination, obtaining solution approvals, in order to complete the requirements of the analysis document, *Preparing test scenarios and managing test processes, ensuring the suitability of the development for user acceptance testing by performing preliminary tests, undertaking testing tasks in projects / demands deemed critical * Supporting the business units in user acceptance test process, * Offering and presenting improvement / development offers in the work processes, * Determining high-level requirements in effort determination needs and working with Information Technologies, * Following the status of demands and giving information to the relevant stakeholders. Show less

Process Development Specialist

• Jun 2008 - Sep 2010

* Analyzing current business / processes in the department and creating work flows, regularly reviewing and updating the process map, * Determining the situations in which improvement of processes and establishment of internal control points are necessary in terms of efficiency and effectiveness, and to convey their concrete suggestions on these issues to the manager, * Offering suggestions to reduce the work done by manually and / or traditional methods within the department as much as possible, developing projects, representing the Department in multilateral projects, ensuring contacts with Information Technologies, * Ensuring that the projects carried out by the department are followed up and development reports are prepared, * When necessary, to create, translate and update the procedures and / or instructions regarding the work done in the Department, * Analyzing legal processes and presenting current situation and improvementsuggestions, * Taking an active role in the Lean 6 Sigma Project with the legal team. Show less

Planning Engineer

• May 2006 - Jun 2008

Management and control of the Priority (ERP) program, planning the necessary material requirements according to the incoming orders and passing the necessary orders to the Purchasing Department, Following daily work and opening necessary work orders in the program. * Creating new part codes and definitions, creating product trees, * Regular stock control, * Creating a machine loading plan according to incoming orders, planning production, * Organizing monthly counts, preparing the necessary documents and preparing the monthly inventory report after the counting. Show less