Experience

Borusan Otomotiv

• Türkiye
• Motor Vehicle Manufacturing
• 500 - 600 Employee

• Sustainability Leader

  • Jan 2021 - Present

• Business Excellence & Enterprise PMO Unit Manager

  • Jun 2020 - Present

• Lean Six Sigma Black Belt Project Manager

  • Jun 2020 - Present

• BMW Sales Operations Unit Manager

  • Nov 2017 - Jun 2020

  • Organizes sales discounts, reports sales performance and bonus results of the dealers• Compiles results of monthly, quarter and yearly reports for financial planning control department • Involved in process improvements for sales support and identifies opportunities for efficiency with sales operations team • Responds to any request from sales operations and provide coordination with other functions if needed • Assists with miscellaneous digital transformation projects • Manages technical tools and platforms often in collaboration with IT Show less



Borusan Mannesmann

• Türkiye
• Mining
• 500 - 600 Employee

• Marketing and Business Development Analyst

  • Jul 2015 - Nov 2017

  • Analyzes and evaluates profitability of sales data, prepares presentations and sales displays to execute sales strategies• Analyzes forward looking market data, pricing and competitive landscape• Conducts market researches to analyze various market tools for new opportunities • Collaborates with marketing and other professionals to coordinate brand awareness and marketing efforts• Manages marketing and promotional strategies for key accounts and regional customers• Works with business analysts, administrators and users of Business Intelligence-CRM- reporting tools to reflect sales and marketing structure in systems• Plans and executes initiatives for customer satisfaction and loyalty research• Manages Voice of the Customer process as a member of VOC Council Show less

• Corporate Systems Senior Specialist

  • Jan 2012 - Jul 2015

  • Manages Voice of the Customer process as a Member of VOC Council• Works with Quality and Sales departments for customer complaints solutions on the CRM tool, making advanced analysis, improving quality of data and developing strategies according to the KPI(Key Performance Indicators)• Defines requirements related to CRM change requests and implements changes based on best-practices• Enhances CRM applications, leveraging experience with built-in admin, reporting and development tools• Works with IT development resources to integrate CRM with other applications• Supports user requests to import data into CRM from various sources, following established assignment tools• Assists Employee Suggestion System for creating more efficient organization• Plays a key role evaluating Employee Satisfaction and Loyalty Survey• Supports contemporary management systems such as Lean 6 Sigma, Quality Management Systems and modern HR applications for continuous organizational development and organization's culture Show less

• Business Assistant to Executive Vice President

  • Dec 2008 - Jan 2012

  • Provides expert support to the Executive Vice President, specifically on top management-level periodic operational reporting• Supports coordinating customer complaints and provides communication with related departments• Prepares periodic reports about activities of the company with related departments• Conducts internal research and provides updates regarding domestic economic&business developments and competitors• Fully understands the internal and external work environment and their impacts on the business and contributes to business planning processes• Coordinates internal communication flow across departments to/from the Executive Vice President• Takes parts in or leads cross-functional teams in company-wide projects as an Expert Green Belt, specifically on strategic/change initiatives; reports solutions/ results Show less

• Marketing Activities/ Loyalty Project Specialist

  • Feb 2008 - Dec 2008

  • Manages and improves by objectives of the Six Sigma Loyalty Project programme named ‘Ustalar Kulübü’ • Visits the dealers and customers at regular intervals for customer satisfaction • Follows up the supplier performance, analyzes and plans the cost control• Works on and prepares the project budget • Keeps score control systems up-to-date, optimizes study and plans future requirements



Borusan Otomotiv

• Türkiye
• Motor Vehicle Manufacturing
• 500 - 600 Employee

• Sales Operations Specialist

  • Dec 2007 - Feb 2008

  • Responsible for all steps in pre-sale service of Special Sales Department• Compares the invoices, coordinates bank transfers of documents to ensure timely access to concerned accounts

• Business Assistant to the General Manager

  • Aug 2007 - Nov 2007

  • Responsible for preparation and consolidation of daily, weekly and monthly reports• Preparation of meeting reports, follow-up and check of marketing activities • Coordinating the management of customer complaints among the branches

• Lean Six Sigma Department Project Member / Trainee

  • Apr 2007 - Aug 2007

  • Project Member / Green Belt• Responsible for handling in 'Mobility Offer Black Belt Project'