Burak YİĞİT

BMW Group Aftersales Field Unit Manager at Borusan Otomotiv
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Istanbul, Turkey, TR
Languages
  • English Native or bilingual proficiency
  • Türkçe Native or bilingual proficiency

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Borusan Teknoloji Okulu Sertifikası
    Toptalent.co
    Jun, 2023
    - Nov, 2024
  • Udemy Python | Sıfırdan İleri Seviyeye Programlama
    Udemy
    Sep, 2022
    - Nov, 2024

Experience

  • Borusan Otomotiv
    • Türkiye
    • Motor Vehicle Manufacturing
    • 500 - 600 Employee
    • BMW Group Aftersales Field Unit Manager
      • Oct 2022 - Present

      Responsible for;-Working on BMW Prime which is a subscription system providing many opportunities to the customers like discount on gasoline at PO, free periodic maintenance at authorized services-Analyzing the data of existing and churned customers-Dealing with the problems customers are facing while using BMW Prime for satisfaction of customers and perfect after-sales services-Updating periodic service reports (KPI's) monthly, quarterly and annually and adding new KPI's to reports-Preparing reports to understand the behaviour of customers to the campaings and being a pioneer in making the right attempt by interpreting these reports-Participating in BMW/MINI dealer visits in Istanbul and surrounding cities and measuring the periodic performances of these dealers-In contact with collaborative companies for customer issues (Petrol Ofisi, Otovınn, United Payment, Iyzico,Masterpass)-In contact with customer representatives for customer satisfaction-Reporting bugs in administrative pages to appropriate teams and testing the services offered to the customers before going live-Analyzing and reporting how much valuable the effort we put on Prime by calculating the revenues and profits we madeAt the same time, we are working on MINI Prime and BMWi Prime for our customers. Show less

    • RPA Intern
      • Jun 2023 - Aug 2023

      -Mandatory university internship-Working on automation of processes in needed areas at Borusan Otomotiv using UiPath Software

  • ELİAR Elektronik San. A.Ş.
    • Türkiye
    • Automation Machinery Manufacturing
    • 100 - 200 Employee
    • Intern
      • Jul 2022 - Aug 2022

      Worked on 'Autonomous reagent-based microfluidic pH sensor'. Performed mandatory summer internship. Worked on 'Autonomous reagent-based microfluidic pH sensor'. Performed mandatory summer internship.

Education

  • Boğaziçi Üniversitesi
    Lisans, Elektrik ve Elektronik Mühendisliği
    2019 - 2024
  • Nuh Mehmet Küçükçalık AL
    Lise
    2015 - 2019

Community

You need to have a working account to view this content. Click here to join now