Burak A.

IT Support Engineer III at FDS, A DXC Technology Company
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Contact Information
us****@****om
(386) 825-5501
Location
Dublin, County Dublin, Ireland, IE
Languages
  • English Full professional proficiency
  • Türkçe Native or bilingual proficiency

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Credentials

  • System Administration and IT Infrastructure Services
    Coursera
    Feb, 2021
    - Nov, 2024
  • The Bits and Bytes of Computer Networking
    Coursera
    Feb, 2021
    - Nov, 2024
  • Zerto Certificate Professional
    Zerto
    Aug, 2018
    - Nov, 2024
  • Zerto Certificate Professional Advanced
    Zerto
    Aug, 2018
    - Nov, 2024
  • Zerto Certified Professional Cloud Service Provider
    -
    Aug, 2018
    - Nov, 2024
  • CCNA Discovery: Designing and Supporting Computer Networks
    -
    May, 2013
    - Nov, 2024
  • CCNA Discovery Working at a Small-to-Medium Business or ISP
    Cisco
    May, 2012
    - Nov, 2024
  • CCNA Discovery Networking for Home and Small Businesses
    Cisco
    Mar, 2012
    - Nov, 2024
  • CCNA Dİscovery: Introducing Routing and Switching in the Enterprise
    Cisco
    Jan, 2012
    - Nov, 2024
  • IT Essentials: PC Hardware and Software
    Cisco
    Dec, 2011
    - Nov, 2024
  • Microsoft Certified: Azure Administrator Associate
    Microsoft
    Oct, 2021
    - Nov, 2024

Experience

  • FDS, A DXC Technology Company
    • United Kingdom
    • IT Services and IT Consulting
    • 700 & Above Employee
    • IT Support Engineer III
      • Nov 2021 - Present

      Working for Pfizer on behalf of FDS/DXC Technology: Supporting PCs, benchtops, printers in a laboratory, production and office environment. Server hardware support Network Infrastructure e.g. switches, routers, APs, patching, network architecture Microsoft Office 365 Software and hardware support Active Directory and Group Policy SCCM Backup solutions Working for Pfizer on behalf of FDS/DXC Technology: Supporting PCs, benchtops, printers in a laboratory, production and office environment. Server hardware support Network Infrastructure e.g. switches, routers, APs, patching, network architecture Microsoft Office 365 Software and hardware support Active Directory and Group Policy SCCM Backup solutions

  • Treo Bilgi Teknolojileri
    • Türkiye
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • System Support Specialist
      • Jul 2018 - Jun 2019

      System administration, monitoring, server and desktop virtualization Active Directory user and object administration support Backup and disaster recovery management & Test and report Server and Storage hardware support. Coordinating small/medium-sized technical projects for the enterprise customers Providing Windows 8, Windows 10 and Microsoft Office 365 support. Creating and updating technical documentation. Building, configuring and troubleshooting desktop and laptop applications and hardware components. Show less

  • PwC Türkiye
    • Accounting
    • 700 & Above Employee
    • Global Technolgy Solutions Specialist
      • Sep 2015 - Aug 2016

      Troubleshooting and providing level 1&2 user support via phone, remote tools and desk side support within SLA. Logging, tracking, updating, and closing tickets on ServiceNow. Repairing laptop hardware components. User-level of Active Directory management Supporting meeting room and video conferences Supporting printers, scanners, and other peripherals. Desktop support such as Windows 8, Office 2013 Application support such as IBM Notes, SAP, Oracle Preparing and updating FAQ guides. Show less

  • Intertech Information Technology and Marketing Inc.
    • Türkiye
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Network Management Intern
      • Jul 2014 - Aug 2014

  • Star Media
    • Istanbul, Turkey
    • Information Technology Specialist
      • Sep 2012 - Jun 2013

      Level 1 end-user support via remote desktop tools, desk side and phone. Supporting meeting room and set up video conferences Supporting printers and other peripherals Maintenance of break/fix, upgrades Supporting Label Printers Desktop support such as Windows 7, Office 2010 Mac support and troubleshooting Network infrastructure setup and management Level 1 end-user support via remote desktop tools, desk side and phone. Supporting meeting room and set up video conferences Supporting printers and other peripherals Maintenance of break/fix, upgrades Supporting Label Printers Desktop support such as Windows 7, Office 2010 Mac support and troubleshooting Network infrastructure setup and management

Education

  • Griffith College Dublin
    Postgraduate, Higher Diploma in Science in Computing
    2020 - 2021
  • Alpha College
    English Language and Literature, General
    2019 - 2020
  • Istanbul Ayvansaray University
    Associate's Degree, Internet and Network Technologies
    2013 - 2015
  • Kadirga Technical High School
    75, Computer Systems and Networking
    2009 - 2013

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