Burçak Akçay

Portfolio Manager at INTERTECH
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Contact Information
us****@****om
(386) 825-5501
Location
Istanbul, Istanbul, Turkey, TR
Languages
  • English Professional working proficiency
Skills

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İRFAN KARAALİOĞLU

Burçak'ı iki yıldır tanıyorum...Zeki,çalışkan,düzenli, displinli, insan ilişkilerinde ve takım çalışmasında son derece başarılı, güvenilir ve pırıl pırıl parlayan bir gençtir. Bu iki yıllık zamanda iç hizmet ve tedarikçi sözleşmeleri konusunda, normal bir çalışanın 5-6 yılda ulaşabileceği bilgi ve tecrübeye sahip olmuştur. Başarılarının artarak devam edeceğinden eminim...

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Credentials

  • PSM I
    Scrum.org
    Oct, 2021
    - Nov, 2024
  • ITIL Foundation Certificate in IT Service Management
    AXELOS Global Best Practice
    Mar, 2018
    - Nov, 2024
  • ISO / IEC 27001:2013 Information Security Management System, Internal Auditor
    Master of Service Academy
    Oct, 2017
    - Nov, 2024

Experience

  • Intertech Information Technology and Marketing Inc.
    • Türkiye
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Portfolio Manager
      • Oct 2021 - Present

      Responsible as a Portfolio Manager between IT and Retail Banking Departments for IT portfolio which includes Mobile Banking, Call Center and Online Banking projects to get implemented. • Monitoring, reporting and improving the IT project portfolio. • Updating presentation for weekly project status evaluation meetings attended by CEO, Directors and POs and sharing up-to-date information on risky projects. • Leading, directing and assisting IT projects and IT teams in accordance with both the traditional Waterfall Approach and the Agile Methodology. • Working closely with Product Owners to ensure that projects are completed on time. • Before quarterly planning meetings assisting in quarterly planning of the IT project portfolio and ensuring that projects are assigned to the related POs and evaluated. • Supporting POs and IT PMO Reporters to prioritizing of the projects that sent by Business Units within quarterly planning meetings. • Working closely with the Business Unit PMO to remove impediments to portfolio and projects. • Rolling out and adoption of Agile/MVP approach by working with Business Units and IT. • Prioritizing and monitoring more than 60 strategic projects in Digital Banking &Payment Systems Portfolio and currently nearly 50 in Retail Banking Portfolio, reporting their risks, determining UAT and Prod dates, following Jira processes. • "Prepaid Virtual Card" Project • "Money transfer from Credit Card" Project • "Defining additional accounts in University applications on Mobile Application and Online Banking" Project • "Determining different loan interest rates to the customers in the Digital Onboarding Process" Project • "Updating DCC process in ATMs for USD and Euro within Visa and Mastercard" Project Show less

  • Şişecam
    • Türkiye
    • Glass, Ceramics and Concrete Manufacturing
    • 700 & Above Employee
    • IT Project Manager
      • Jun 2019 - Oct 2021

      Responsible as the single point-of contact-between IT and Şişecam Glass Packaging Group Turkey and Russia for IT portfolio and program management both national and international arena. Scheduled, planned, directed and tracked hardware and software implementation and deployment projects.- Leading IT Investment Program within IT and clarifying investment budgets in agreement with the Executives of business units.- As a business partner of the Glass Packaging Group Turkey and Russia, responding to demands and needs and drive them in accordance with IT&Business strategies.- Responsible of IT Project&Demand Portfolio of Glass Packaging Group and preparing presentations to IT and Business Executives.- Clarifying of Glass Packaging Group IT needs, managing and developing of needs & demands and including them into the project portfolio.- Preparation of RFP during the project design phase, and follow-up and management of purchasing, RFP and contract processes.- Managing and monitoring of projects with the ServiceNow PPM module.- Glass Packaging BV SAP ERP Implementation Project- Glass Packaging Group Russia Pokrovsky Plant SAP ERP Implementation Project- Glass Packaging Group Russia Pokrovsky Plant IT Operational Infrastructure Renovation Project- Flat Glass Jumbo Optimization Project (ORTEC)- UiPath RPA Project (POCs)- ServiceNow ITSM Implementation Project- Glass Packaging Group TR&RU EDI Project- Glass Packaging Group-Glassware Group Sinergy Project- Glass Packaging Group Online Bank Integration Project- Glass Packaging Group TR ERP Improvement Project for Marketing&Sales Dept.- Şişecam Logistics Warehouse Project Show less

    • IT Strategy and Planning Specialist
      • Sep 2016 - Jun 2019

      • Responsible of making of IT strategic planning and measurement of IT strategic KPIs. • Defining, monitoring and reporting of IT OLA KPIs and evaluation methods.• Responsible of working in coordination with business units, identifying their needs and services and preparing SLAs.• Monitoring of outages within service levels, research of root cause and making trend analysis according to availability management.• Organizing of the Business Continuity plan with IT departments, making of the tests and planning of the necessary improvements within the plan.• Within the scope of IATF 16949 Quality Management System audits carried out in Otocam; IT processes, process outputs and business practices were audited by Bureau Veritas and no audit findings were found in processes we managed. There is not any problem were found in the SLA / OLA reports that we submitted as process outputs throughout the audits.Project: Implementation of IT Help Desk processes to ServiceNow• Managing a Consultancy Team and IT Help Desk Team to implementation and customization of ServiceNow.• Especially, worked in Service Request Management, Incident and Problem Management modules.• Building the Service Catalog under the ServiceNow Self Service.• Creating and managing of Catalog Items, Order Guides and Record Producers.• Was responsible for creating Task SLA records for Service Level Management. And also configuring scheduling and time zones.• Regulation of CIs and creating CI relationship under the CMDB. Making visible CI relationship tree for Executives.• Ensuring that Business Rules are applied.• Adding new employees in User table.• Assisting Network Management with LDAP server integration.• Supporting domestic and international operations teams, field teams, help desk personnel and IT managers to assist ITIL processes and how to run them in ServiceNow.• Managing continuous improvement operations to make business units and IT teams more comfortable to use ServiceNow applications. Show less

  • Yapı Kredi
    • Türkiye
    • Banking
    • 700 & Above Employee
    • Internal Services SLA Management Specialist
      • Jan 2012 - Aug 2016

      - Responsible of commitment of service levels with specified methods and prepare SLAs. - Creation of service processes by coordinating with IT departments. - Monitoring the performance of business units for SLA KPIs and reporting and analyzing of overdues. - Preparing and performing SLA trend presentations to the CIO Office and vendors. - Attending business unit meetings to explain benefits of SLAs and OLAs. - Preparing and monitoring of service catalogs which are critical for the Bank. - Responsible for implementation of KPIs and evaluation methods of SLAs into CA BSI Tool. - Responsible for monitoring, reporting and analyzing of SLAs, OLAs and UCs. - Helping IT to design of end-user Request fulfilment (RFF) flows. - Auditors had audited reports and processes that I prepared and no errors had been found. Show less

Education

  • Yıldız Teknik Üniversitesi / Yildiz Technical University
    Master of Business Administration (MBA)
    2009 - 2010
  • Ondokuz Mayıs Üniversitesi
    Faculty of Arts and Sciences, Statistics
    2004 - 2008

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