Justin Bullock
Senior Account Manager at Click Travel- Claim this Profile
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Bio
Jane Dibble
Justin reported into me whilst he was Head of Account Management at Inntel. He was an absolute pleasure to work with - in fact, one of the most personable and professional people I've worked with. He is very results driven and thorough in his work. He isn't afraid to challenge the status quo and his refreshing approach to client relationships creates successful partnerships at all levels.
Carol Jones
I have had the pleasure of working with Justin for just under 2 years, always wanting to deliver the best level of customer service I have experienced for some time. Not only does he have great customer facing and analytical skills he is able to translate these into meaningful insights. Our Account is a complex one, being made up of a combination of several business's to which we wanted a central approach to Travel which he was able to navigate through and adapt as necessary whilst being mindful of the Group controlled contact, not something that is easy to do
Jane Dibble
Justin reported into me whilst he was Head of Account Management at Inntel. He was an absolute pleasure to work with - in fact, one of the most personable and professional people I've worked with. He is very results driven and thorough in his work. He isn't afraid to challenge the status quo and his refreshing approach to client relationships creates successful partnerships at all levels.
Carol Jones
I have had the pleasure of working with Justin for just under 2 years, always wanting to deliver the best level of customer service I have experienced for some time. Not only does he have great customer facing and analytical skills he is able to translate these into meaningful insights. Our Account is a complex one, being made up of a combination of several business's to which we wanted a central approach to Travel which he was able to navigate through and adapt as necessary whilst being mindful of the Group controlled contact, not something that is easy to do
Jane Dibble
Justin reported into me whilst he was Head of Account Management at Inntel. He was an absolute pleasure to work with - in fact, one of the most personable and professional people I've worked with. He is very results driven and thorough in his work. He isn't afraid to challenge the status quo and his refreshing approach to client relationships creates successful partnerships at all levels.
Carol Jones
I have had the pleasure of working with Justin for just under 2 years, always wanting to deliver the best level of customer service I have experienced for some time. Not only does he have great customer facing and analytical skills he is able to translate these into meaningful insights. Our Account is a complex one, being made up of a combination of several business's to which we wanted a central approach to Travel which he was able to navigate through and adapt as necessary whilst being mindful of the Group controlled contact, not something that is easy to do
Jane Dibble
Justin reported into me whilst he was Head of Account Management at Inntel. He was an absolute pleasure to work with - in fact, one of the most personable and professional people I've worked with. He is very results driven and thorough in his work. He isn't afraid to challenge the status quo and his refreshing approach to client relationships creates successful partnerships at all levels.
Carol Jones
I have had the pleasure of working with Justin for just under 2 years, always wanting to deliver the best level of customer service I have experienced for some time. Not only does he have great customer facing and analytical skills he is able to translate these into meaningful insights. Our Account is a complex one, being made up of a combination of several business's to which we wanted a central approach to Travel which he was able to navigate through and adapt as necessary whilst being mindful of the Group controlled contact, not something that is easy to do
Experience
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Click Travel
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United Kingdom
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Travel Arrangements
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1 - 100 Employee
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Senior Account Manager
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Jul 2016 - Present
Key member of the award winning Best Sales Account Management Team at the Business Travel Awards 2017. Responsible for the management of a client portfolio in excess of £30m per annum. Monitoring all financial aspects of the client relationships whilst recommending strategies to achieve customer objectives. Continually providing a consultancy approach to each of my clients through the analysis booking data and identify areas for cost and efficiency savings within their travel programme. Responsible for all supplier negotiations and the implementation of corporate deals with airlines, hotels and other suppliers.Sunday Times top small company to work for | Best Sales Account Management Team - Business Travel Awards 2017 | Best Travel Management Company - Business Travel Awards 2016 | Best Self-Booking Tool - Business Travel Awards 2016 | No1 Business Travel Agency TTG top 50
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Radius Travel
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United States
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Leisure, Travel & Tourism
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1 - 100 Employee
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Global Account Manager
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Feb 2016 - Jul 2016
A Global Account Manager, providing clients with consultancy on all aspects of their business travel and total travel expenditure. Focused on developing long term strategic plans with clients identifying key strategic opportunities and associated savings available. Working closely and overseeing a team of Member Agency Account Managers ensuring we provide superior service and innovative ideas to achieve client objectives. A Global Account Manager, providing clients with consultancy on all aspects of their business travel and total travel expenditure. Focused on developing long term strategic plans with clients identifying key strategic opportunities and associated savings available. Working closely and overseeing a team of Member Agency Account Managers ensuring we provide superior service and innovative ideas to achieve client objectives.
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Head of Account Management
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Feb 2014 - Feb 2016
Responsible for leading an account management team of six account managers to deliver exceptional levels of management for high value, long term partnerships with our key clients. With focus on strategically leading the team - shaping and delivering Inntel’s value proposition.
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National Account Manager
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Jun 2011 - Feb 2014
My role as National Account Manager involved:Monitoring all financial aspects of the client relationshipEnsuring the relationship with Inntel and the client is positive, proactive and profitableRetain and develop customer portfolio through proactive account managementImplement strategic business plans, allowing me to provide solutions to clients with their travel programmes and identifying any opportunitiesEnsure targets for key service deliverables are metCommercial negotiations of existing contractsBuild strong relationships with key decision makers and influencersTraining of online tools through webex, roadshows and workshops, to new and existing accountsAnalysis of management informationIdentifying opportunities and up sell solutionsIT champion for Business Development Team. Tasked with suggesting improvements, testing and piloting new development of the IT pipelineReceived outstanding employee recognition at Inntel’s annual company conference in July 2012.
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Hotelscene
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United Kingdom
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Retail Office Equipment
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Account Manager
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Jun 2008 - Jun 2011
Delivery of managed hotel programmes across both public and private sectorsTravel policy creation and deliveryDevelopment of client specific strategies to increase compliance and deliver year on year savingsContract negotiations and business developmentHeavy involvement in the development of Hotelscene’s online booking tool for worldwide use
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Reservations Team Manager
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Dec 2006 - Jun 2008
A highly organised customer service professional with a wealth of contact centre experience. Determination to succeed with the ability to deliver excellent results via leadership, coaching and managing people to work as a team.Overseeing a reservation team who fulfil accommodation bookings in excess of £20m.Responsibilities:-Manage a team of 12 staff in a busy corporate environmentProactively manage and maintain service levels to ensure reservations, issues and projects are completed in a timely manner whilst maintaining qualityMotivate Support Managers and ConsultantsEnsuring team SLA’s are adhered toDevelopment of team members to maximise performance through 121’s, objective setting, coaching and performance reviewsOversee the handling of complaints and investigate issues when requiredComplete daily staff performance records and consolidate MI for internal board reportsHR processes for the department, including absence management, disciplinary, resignation, interviews and return to work interviewsSupplier and client meetingsChange management
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Conference and Events Co-ordinator
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Jun 2005 - Dec 2006
Responsible for ascertaining client objectives to ensure appropriate venues were sourced and client’s expectations exceeded by proposing exceptional venues below client budget.
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