Bukola Adeyemi
Operations Associate at Comfy Living- Claim this Profile
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Portuguese Full professional proficiency
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English Native or bilingual proficiency
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Yoruba Native or bilingual proficiency
Topline Score
Bio
Credentials
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Product Masterclass : How to Build Digital Products
Product SchoolOct, 2022- Oct, 2024 -
Product Management Accelerator
UtivaMay, 2022- Oct, 2024 -
Jobberman soft-skills training
Jobberman NigeriaOct, 2021- Oct, 2024 -
Product Management
Side HustleOct, 2021- Oct, 2024
Experience
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Comfy Living
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United States
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Hospitality
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1 - 100 Employee
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Operations Associate
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May 2022 - Present
• Managed company’s relationship with customers through efficient dispute resolution and timely communication, resulting in a 150% surge in customer satisfaction and retention.• Achieved a rapid promotion within the initial 12 months based on demonstrable impact and outstanding performance.• Spearheaded updates to work spreadsheets and activity boards, reinforcing accountability and driving a 120% surge in team productivity.• Contributed to the automation of workflow processes, driving efficiency gains, and resource optimization Show less
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Customer Support Representative
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Apr 2021 - May 2022
• Improved customer satisfaction and retention by providing prompt responses to guest inquiries.• Conducted market research to generate leads and analyzed results.• Managed the company's calendar and email.• Launched listings on Airbnb, Vrbo, and Booking.com
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Kentrolabs
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Brazil
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Software Development
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Associate Product Manager
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Dec 2022 - May 2023
• Oversaw the Customer Support team, analyzing user feedback to enhance user experience. • Organized weekly stand-up meetings, optimizing productivity and coordination among developers and designers. • Conducted comprehensive market research, comprehending the Web 3 landscape, and effectively communicated the product's value proposition to stakeholders and development teams. • Aligned product vision with company objectives through strategic stakeholder engagement. • Oversaw the Customer Support team, analyzing user feedback to enhance user experience. • Organized weekly stand-up meetings, optimizing productivity and coordination among developers and designers. • Conducted comprehensive market research, comprehending the Web 3 landscape, and effectively communicated the product's value proposition to stakeholders and development teams. • Aligned product vision with company objectives through strategic stakeholder engagement.
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Magikpens
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United States
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Business Content
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1 - 100 Employee
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Product Support Specialist
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May 2022 - Dec 2022
•Provided exceptional technical support and customer service, ensuring client satisfaction and prompt issue resolution. •Spearheaded onboarding assistance for new clients, expertly troubleshooting product-related challenges and guiding issue resolution. •Collaborated closely with product development teams to address recurring concerns, implementing effective permanent solutions and enhancing product features. •Developed and curated an exhaustive knowledge base, furnishing accurate and current information for internal teams and clients. Show less
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Lagos State University
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Education Management
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700 & Above Employee
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Graduate Assistant
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Mar 2020 - Apr 2022
• Instructed students in the Portuguese language, thereby imparting valuable linguistic skills. • Provided essential support to senior lecturers through assistance with administrative duties. • Organized events aimed at emphasizing the global significance of the Portuguese language. • Conducted research on Afro-Brazilian society, enriching our understanding of this cultural domain. • Contributed actively to the academic community while honing my teaching, organizational, and research skills. Show less
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Education
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2015 - 2020
Obafemi Awolowo University
Bachelor of Arts - BA, Portuguese Language and Literature -
2018 - 2019
Universidade Federal da Bahia
Letras língua portuguesa
Community
