Experience

NATHAN CLAIRE AFRICA

• Kenya
• Software Development
• 1 - 100 Employee

• • Mar 2016 - Present

  - Deploying Transaction Monitoring Solutions to Financial Institutions to keep track on all electronic transactions and improve customers banking experience across the Nation. - Installing & Configuring Solutions at Financial Institutions IT Unit at HQtrs.- Configuring Transaction monitoring tools to fit in the Network Topology which spread through the Network Link, Service, Application & Business Unit of Client`s Environment.- Customizing Transaction Monitoring Tools to suit Operational needs at the client`s IT Unit. - Providing Network Support at Clients sites.- Preparing and providing Technical Presentations to prosperous Banks and other Financial Institutions to enlighten them on the effectiveness of provided Solutions.- Interfacing with existing clients to ensure they get absolute value out of the solutions provided.- Providing quick On-site and Remote support to all clients when required.- Working with the Technical Team to provide more eye-opener and relieving IT Solutions for Financial Institutions.- Providing Online & On-site Training Electronic Transaction Monitoring tools. Show less

• • Mar 2016 - Present

  An Organization providing IT Solutions majorly to FINTECH

• • Mar 2016 - Present



Westown Hotels

• Nigeria
• Hospitality
• 1 - 100 Employee

• IT Executive

  • Dec 2014 - Mar 2016

  - Managing all IT infrastructures with no supervision. - Handling IT Maintenance for more than 80 rooms, more than 20 Offices, Restaurants, Poolside, Bars, Car parks, Banquet Halls, Gym and Security units across the premises. - Maintaining and resolving all issues related to Hospitality applications such as Micros, Opera, Kaba and more. - Maintained and resolving all issues related to the network on all enabled network devices for both guest and staffs on either LAN or Wi-Fi. - Maintained and resolve issues related to Intercom, Radio and all communication means within and outside the Organization. - Attend to all Guests to help resolve all IT related issues in order ensure customer satisfaction. - Handling Customer feedback surveys. - Managing Online marketing, Social media Updates, Upgrades & Improvements - Taking decisions as well as recommending new age and cost effective solutions to improve general service delivery. - Resolving all issues related to Hardware e.g PCs, Laptops, Printers, Network devices and so on. Show less



Telvida

• Nigeria
• IT Services and IT Consulting
• 1 - 100 Employee

• Pre- sales Engineer

  • Feb 2014 - Sep 2014

  - Pre-Sales Engineer for Unified Communication(UC) Solutions - Interface with Client/Customer at initial point of contact - Document Technical details of Client/Customer - Recommend the best solution to fit into Client/Customer request - Follow up with Client/Customer to ensure results are achieved - Engage with Client/Customer on phone call and physically (when required) - Pre-Sales Engineer for Unified Communication(UC) Solutions - Interface with Client/Customer at initial point of contact - Document Technical details of Client/Customer - Recommend the best solution to fit into Client/Customer request - Follow up with Client/Customer to ensure results are achieved - Engage with Client/Customer on phone call and physically (when required)



Soarserve Technologies Limited

• IT Services and IT Consulting
• 1 - 100 Employee

• IT Support Engineer

  • Jan 2013 - Feb 2014

  - Installing and configuring computer hardware Operating systems and Applications. - Monitoring and maintaining computer hosts, servers and networks for LAN, WLAN & WiFi Clients. - Troubleshooting system and network problems, diagnosing and resolving hardware/software faults. - Replacing hardware parts as required and conducting electrical safety checks on computer equipment. - Supporting the roll-out of new applications, testing and evaluating - Executing tasks to ensure achieved result in the IT Department - Installing as well as monitoring clients/users printing in the network. - Ensure proper application updates on all digital devices. Show less



Airline Services EPZE

• IT Support Trainee

  • Nov 2007 - Nov 2008

  - Computer installation and configuration and system maintenance. - Run network maintenance and resolving issues relating to printing and host connectivity on Wi-Fi, LAN & WLAN. - Handle proper documentation and keeping records related to IT. - Run network cabling. - Keep records and escalate all technical related issues to the assigned engineers in-charge. - Run system maintenance for each client on the network. - Resolve TCP/IP related issues to ensure ease connectivity for valid clients on the network. Show less