Business Analyst (Data Science)

• Mar 2019 - Present

Technical Support Engineer/ Technical Consultant

• Sep 2011 - Feb 2019

Scientia Ltd. (known as Cyon Knowledge Computing Pty. Ltd. in Asia Pacific region) specializes in Timetabling and Resource Scheduling Solutions for tertiary education providers. Some of Cyon’s well known and widely used products are the Syllabus Plus, Enterprise Foundation, Enterprise Reporting, Exam Scheduler, Web Room Booking, SWS Timetable Viewer, Web Data Collector, Student Allocator, Syllabus Plus Data Adaptor, and many more. My duties here include: - Liasing with business analysts, end users, ICT team & Project Coordinators as the vendor’s main technical contact person for Timetabling System Implementation at particular universities (e.g. Flinders University, JCU, UTas, CQU, CSU, Monash, etc) - Reviewing business processes and collecting requirements from business users - Customizing .NET web applications (branding and functionalities) - Deploying and configuring Web Applications on Microsoft Azure - Developing integration solution with 3rd party database (Student Management, Human Resources, Facilities Management and Security, etc) on Oracle/ SQL Server Platform - Liasing with third party vendors and partners - Developing web application plugins in VB.NET/ C# and COM applications / VBA Macros for data import/ clean up utilities - Performing whole system installation, software upgrade and annual rollover works on customers’ servers - Developing reports from timetabling/ integration databases (SSRS) - Training University IT System Administrator to do installation/ annual rollover - Providing second level support as required (I used to do first level support before getting promoted to consultancy role) - Participating in the project planning & review meetings - Writing technical documentation for the projects (Installation Plan, Migration Plan, Upgrade Plan, Network Diagram & Server Requirements, Server Configuration Documentation, Troubleshooting and User Guides) - Travel to work on-site when required to meet customers or other vendors Show less

University Tutor

• Jul 2008 - Jun 2010

I was employed by the university to deliver tutorial sessions to first year students and assess their tutorial exercises and assignments. I have tutored two different subjects within four consecutive semesters. One is about using MS Excel and Access and programming using Visual Basic Macro (ENGG1811). The other one is about programming in C language (COMP1921).

Data Entry and IT Service Desk Officer (Volunteer)

• Mar 2010 - May 2010

I was volunteering at the UNSW IT Service Centre to help them process forms and create accounts for new and visiting staff and assist the students who sought help with their accounts and setting up wireless network connection on their mobile devices.