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BMW Sales Advisor at Borusan Oto- Claim this Profile
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İngilizce Full professional proficiency
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Türkçe Native or bilingual proficiency
Topline Score
Bio
Credentials
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EFSET Quick English Check - Score : Intermediate / Upper Intermediate (CEFR B1/B2)
-Sep, 2018- Nov, 2024 -
Mercedes - Benz Uluslararası Otomobil Satış Danışmanı // C - Sales
Mercedes-Benz Türk A.Ş.Jan, 2016- Nov, 2024
Experience
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Borusan Oto
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Türkiye
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Motor Vehicle Manufacturing
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300 - 400 Employee
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BMW Sales Advisor
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Dec 2022 - Present
- To keep the brand's product, competitor product and financing options up-to-date, - Taking part in potential activities for the target audience in the market area, - Maintaining close communication for automobile renewals by creating new customer demands and establishing long-term bonds with existing customers, - Taking necessary actions to achieve customer satisfaction and personal performance targets, - Keeping the customer experience at the forefront throughout the sales process, - To accurately record all customer contacts by using the Salesforce system completely and effectively, - To fulfill the requirements of the dealer standards of the relevant brand completely and on time during the sales process, - Conducting test drives by proactively directing customers to test drives, - Scheduling appointments for delivery, - To make the process a pleasant experience for the customer by differentiating the car deliveries according to the customer, - To inform customers about parts, accessories and lifestyle products and to encourage them for sales, - Effectively guiding customers on loan and motor insurance processes, - To provide the basis for the customer's possible next purchases with a systematic approach and attention after the sale. Show less
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Central Rent A Car
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Türkiye
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Consumer Services
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1 - 100 Employee
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Sales Advisor
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Apr 2021 - Nov 2022
- Responding to the requests of foreign leasing customers in line with the company's activities, - Checking contracts and invoices in line with the necessary legal procedures, - Giving timely feedback to customer complaints and notifying senior management, - Ensuring that the vehicle is delivered to the customer without losing time by following the vehicles that need to be directed to the customer and the vehicles to be returned, - To carry out coordinated work with the operation and vehicle delivery manager, - To respond to the demand from the customer in the most competent way, to set customer satisfaction as the first target, - To inform rental customers about additional products and to sell additional products. - To try to keep the turnover of the office at the highest level. Show less
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Koluman Motorlu Araçlar A.Ş.
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Türkiye
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Motor Vehicle Manufacturing
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200 - 300 Employee
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Automobile Sales Advisor
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Nov 2015 - May 2018
- Starting the sales process by contacting potential customers or existing customers (if a credit entry is to be made, the system is entered through the company or individual documents) - Following up the sales process, invoicing and maintaining the post-sales process. - Deciding which segment car the customer wants by eliminating the customer's question marks about the vehicle by organizing a test drive. - To realize the delivery time well. - Prepare and present weekly sales reports to the manager. - Entering monthly customer information completely and preparing reports. - Adjusting the showroom vehicle layout. - To organize the vehicles coming from customs to Samandıra showroom. - Organizing vehicle shipments from Samandıra to Göztepe showroom. Show less
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Aksigorta
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Türkiye
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Insurance
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700 & Above Employee
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Collection Specialist
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Dec 2014 - Jul 2015
- To provide the determined collection-based annual targets, to solve the records from the business tracking system related to the agencies and to reach the result, to ensure the collection on the policies, to process the payments from large companies on the policies. - Ensuring customer satisfaction and ensuring no response by giving the fastest and most accurate answers to customers in the Aksigorta service center channel. - Solving and responding to collection and card collection issues via mail, making and clearing policy entries through agriculture and insurance, conducting and following up the process from printing commission expense documents to sending, conducting and following up the process from printing to sending bank and agency warning letters. making, sending reconciliation forms, following up on special payment forms. - Recording the entries of the checks received by us in the system, processing them into the policies and delivering them to the bank, making the payment to the bank with instructions on certain days of the week. Show less
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Education
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2018 - 2020
Marmara University
Master's degree, Global Marketing -
2009 - 2013
İstanbul Ticaret Üniversitesi
Bachelor's degree, Business Administration -
2005 - 2009
Fenerbahçe Lisesi
Equal Weight, Turkish - Math -
1997 - 2005
İstanbul Çevre Koleji
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