Field Support Specialist

• Jul 2019 - Present

Managed Services IT Consultant

• Nov 2018 - Jun 2019

- Provide day-to-day IT support for over 20 businesses throughout the Columbus area - Assist with on-site client infrastructure IT setup, including Hardware, Software and LAN installation - Monitor internal and external Windows Server functionality - Create and manage client accounts in Active Directory, Azure and Office 365 - Provide day-to-day IT support for over 20 businesses throughout the Columbus area - Assist with on-site client infrastructure IT setup, including Hardware, Software and LAN installation - Monitor internal and external Windows Server functionality - Create and manage client accounts in Active Directory, Azure and Office 365

Store Support IT Specialist

• Nov 2018 - Jun 2019

- Provided second tier support and escalation paths for Abercrombie stores worldwide - Supported a Linux based Point of Sale Operating System, Android and IOS mobile devices - Assisted with store IT focused projects and New Store rollouts - Provided second tier support and escalation paths for Abercrombie stores worldwide - Supported a Linux based Point of Sale Operating System, Android and IOS mobile devices - Assisted with store IT focused projects and New Store rollouts

Assistant

• Dec 2013 - Jun 2014

- Greet clients and escort them to patient rooms; collect medical history and keep records of medical procedures, medications, and other processes. - Phone related customer service responsibilities: multi-line phone, patient & customer concerns, scheduling, appointment setting, etc. - Assist with a variety of minor medical procedures: hold patients for blood draws and shots, perform blood work and set up vaccinations - Greet clients and escort them to patient rooms; collect medical history and keep records of medical procedures, medications, and other processes. - Phone related customer service responsibilities: multi-line phone, patient & customer concerns, scheduling, appointment setting, etc. - Assist with a variety of minor medical procedures: hold patients for blood draws and shots, perform blood work and set up vaccinations

Mail Carrier, Supervisor

• Jun 2013 - Dec 2013

- Handle & deliver mail efficiently and accurately. - Perform supervisory duties, such as managing customer concerns & daily supervision of 20+ mail carriers, including training and development & disciplinary action as needed. - Handle & deliver mail efficiently and accurately. - Perform supervisory duties, such as managing customer concerns & daily supervision of 20+ mail carriers, including training and development & disciplinary action as needed.

Production Assistant

• Jan 2010 - Sep 2012

- Video production and editing – shot video for a number of clients and handled the editing process from beginning to end. - Shot, edited, wrote and produced two seasons of a locally aired television show. - Business Development and customer service duties: assisted clients in video package decisions. - Video production and editing – shot video for a number of clients and handled the editing process from beginning to end. - Shot, edited, wrote and produced two seasons of a locally aired television show. - Business Development and customer service duties: assisted clients in video package decisions.