Project Manager

• Mar 2020 - Present

Specializing in IACP Net: a data-driven website providing law enforcement departments and agencies with policies, procedures, best practices and much more.• Develop, manage, and track multiple grant-related budgets• Develop, evaluate, revise, and update project materials such as publications, magazine content, online resources, curricula, training materials, guidebooks, educational handouts, tools, and timelines• Coordinate and conduct educational presentations about programmatic efforts and initiatives, while also representing the association at other events • Plan, facilitate, and deliver virtual and in-person meetings, training sessions, group discussions, and other events attended by law enforcement, subject matter experts, and criminal justice partners• Maintain ongoing and effective communication with project team, staff members, partners, and funding agencies • Monitor contract/consultant performance

Account Manager

• Mar 2015 - Mar 2020

• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction • Improved account management by predicting potential competitive threats and outlining proactive solutions • Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons • Supported development of new customer website, helping to enhance overall user experience • Managed over user 300 accounts by reviewing and mitigating discrepancies and collaborating with account holders • Developed highly profitable pipeline based on multiple sales penetration techniques

Assistant Manager

• Nov 2013 - Mar 2015

• Successfully completed Management Trainee Program • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies • Created schedules and delegated assignments to meet coverage and service demands • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies • Mentored sales team in applying effective sales techniques and delivering top-notch customer service

Bartender

• Apr 2012 - Aug 2014