Experience

Specialty Tile Products

• United States
• Construction
• 1 - 100 Employee

• Sales Operations Specialist

  • Aug 2022 - Present

  - Responds directly and promptly to STP customers in matters of product information, pricing & availability, order processing, general inquiries; - Answers and directs incoming calls; - Responds to inquiries by phone and email; - Communicates with all sales teams on product timelines and backorders and update system information; - Responds directly and promptly to Sales Reps in matters of product & vendor information, pricing, lead Time; - Aids customers in scheduling appointments with showrooms. Show less



Baumueller-Nuermont Corp.

• United States
• Automation Machinery Manufacturing
• 1 - 100 Employee

• Inside Sales Coordinator

  • Apr 2021 - Jul 2022

  - Created quotes; - Updated price lists; - Requested special pricing with the German parent company; - Entered inquiries in the CRFM system; - Provided sales administrative duties; - Backed up for the OEM Sales Key Account Manager; - Provided administrative and clerical support to Accounts Payable & Payroll, including maintaining vendor files, out processing vendor checks, matching invoices to check stubs, and assisting with weekly time sheets & expense tracking. - Created quotes; - Updated price lists; - Requested special pricing with the German parent company; - Entered inquiries in the CRFM system; - Provided sales administrative duties; - Backed up for the OEM Sales Key Account Manager; - Provided administrative and clerical support to Accounts Payable & Payroll, including maintaining vendor files, out processing vendor checks, matching invoices to check stubs, and assisting with weekly time sheets & expense tracking.



DiversiTech Corporation

• United States
• Construction
• 200 - 300 Employee

• Product Operations Specialist

  • Feb 2020 - Mar 2021

  - Product management coordinator responsible for product lifecycle management activities across DiversiTech's product families, including managing workstreams related to new product introductions, product information management, information gathering necessary for the creation and review of technical documentation/instruction sheets/population of PIM data. - Assist the PIM administrator to enter and/or approve product data in DiversiTech's PIM system and in customer data syndication.- Conduct competitive analysis, product benchmarking, and cost benchmarking.- Assist in the resolution of product quality issues.- Coordinate in the ordering and shipping of product to the venue for key events.- Assist in the management of the Photo Studio for the purpose of shooting 360 & Stills necessary to update images on catalog and site. Show less

• Inside Sales Support

  • May 2019 - Feb 2020

  - Provided direct support in the ongoing development of existing and prospective customers to ensure the department is able to meet its growth targets; - Developed account relationships and provided service support for customers, agency reps, and regional managers; - Managed and maintained accounts from initial order through job completion;- Performed data entry tasks for sales figures, metrics, and other relevant information;- Developed and monitored performance indicators for sales and staff members, managed sales tracking tools, and compiled reports;- Completed administrative support actions which included sample & literature requests, quotes, warranty claims, and co-op rebates. Show less



QRRI, Inc.

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• Customer Sales Support & Logistics Coordinator

  • Oct 2017 - Apr 2019

  - Developed and compiled monthly service reports consisting of data analysis and recommendations - Monitored production status to ensure timely delivery of products and identified delays; adjusted schedules accordingly to meet deadlines - Resolved production issues and escalated unresolved issues to management promptly - Established new processes and business practices for production planning, scheduling, and forecasting, resulting in significant improvement in costs, customer service, and credibility - Provided special account services to top 10 customers Show less



AB AVIATION LLC

• United States

• Administrative Assistant

  • Jan 2017 - Sep 2017

  - Demonstrated exceptional client service skills through relationship building - Provided data entry support and analytical support to management team - Provided timely, courteous, and knowledgeable response to information requests - Performed duties related to receiving & shipping parts - Demonstrated exceptional client service skills through relationship building - Provided data entry support and analytical support to management team - Provided timely, courteous, and knowledgeable response to information requests - Performed duties related to receiving & shipping parts



Stradis Healthcare

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Office Administration in Customer Service

  • Jan 2012 - Jan 2017

  - Processed orders received by phone, fax & email; - Responsible for shipping and customer specific documentation; - Maintained systems for backorders, orders, packing lists & invoices; - Managed the end of day procedures and reporting; - Completed data-entry tasks at 85wpm; - Special projects (such as marketing mailing lists, production & backorder reports) as needed; - Gained experience interacting with the warehouse and shipping aspect of the company; - Recognized for contributions to team Show less



Mountville Mills

• United States
• Textile Manufacturing
• 1 - 100 Employee

• Production Scheduler

  • Jan 2011 - Nov 2011

  - Prepared product sample kits for shipment to customers; - Scheduled orders to the mat printing machine according to customer orders; - Scanned orders and generated product labels; - Resolved issues between production department and customer service; - Converted graphic files in Corel and modified color palette according to production process; - Improved workstation to maximize performance efficiency. - Prepared product sample kits for shipment to customers; - Scheduled orders to the mat printing machine according to customer orders; - Scanned orders and generated product labels; - Resolved issues between production department and customer service; - Converted graphic files in Corel and modified color palette according to production process; - Improved workstation to maximize performance efficiency.



EFFEGI STYLE

• Cavaion Veronese, Italy

• Procurement Assistant

  • Jun 2006 - Sep 2008

  - Managed the import of finished products from overseas factories; - Shipped drawings and samples to and from suppliers and sales representatives; - Translated requirements between Italian & English to work with Chinese and Indian suppliers; - Formalized all agreements in writing to ensure clear communication and avoid misunderstandings; - Negotiated purchase prices to meet cost target defined by supervisor; - Processed orders for prototypes and tracked on-time delivery of production orders; - Devised & created a catalog of documents for each product (material samples, pictures, drawings…) to assist agents traveling to foreign suppliers; - Improved filing system. Show less



SAVINO DEL BENE

• Vicenza, Italy

• Shipping Coordinator

  • Jun 2003 - Nov 2005

  - Managed air export and booked flights for shipment of products; - Organized transportation from pick-up to delivery of goods to customers; - Maintained constant communication with clients & foreign forwarding agents; - Kept filing system for packing lists, bills of lading and commercial invoices; - Resolved shipping issues and claims; - Created good personal rapport with clients, airline & foreign agents. - Managed air export and booked flights for shipment of products; - Organized transportation from pick-up to delivery of goods to customers; - Maintained constant communication with clients & foreign forwarding agents; - Kept filing system for packing lists, bills of lading and commercial invoices; - Resolved shipping issues and claims; - Created good personal rapport with clients, airline & foreign agents.