Experience

CPR Cell Phone Repair

• United States
• Retail
• 100 - 200 Employee

• Master Technician

  • May 2019 - Present

  • Performed high quality repairs and refurbishment of electronic devices: phones/tablets/laptops/desktops/servers/ etc.• Performed other duties as required by management, including cleaning of work areas, bathrooms and office environment.• Accurately documented repairs and parts information on repair tracking documents / work orders and in point of sale computer tracking system.• Provided free troubleshooting and repair estimates for client approval.​• Ensured that center has replacement kits and spare parts for any planned repair and order these from manufacturers as required.• Opened, disassembled, repaired, replaced parts, and reassembled units when done.• Tested repaired units and advised clients when they could retrieve their units.• Sold cellphones, cell phone accessories to customers who visited the store.• Inspected phones and devices for deficiencies.• Discussed with client and documented problems concerning cellphone unit.• Provided free troubleshooting and repair estimates for client approval.• Deciphered between problems and causes of device trouble within tablets, PC’s, monitors, Cellular devices, game systems, and laptops. • Handled customer communications over telephone or in-store situations involving diagnosis, installations, and concerns or comments.• Replenished our instore product of screens, batteries, cameras, and other tangible parts of devices through online ordering and counts of in-store products.