Client Delivery Manager

• Jan 2023 - Present

Tech Ops Manager

• Jan 2021 - Jan 2023

Development and implementation of the change, incident and problem management processes for the UK Bank teams. Redefining how these processes are written and used, to enable teams to have continuous deployment, by removing barriers, whilst ensuring the risk appetite is maintained and accurate reporting is maintained in ServiceNow. Using alternate forms of delivery such as videos, interactive guides and group training sessions. Quality assurance and continual improvement of the processes, whilst ensuring the processes continue to meet all audit and regulatory requirements. Conduction of annual DR tests for 200 applications which had previously not been tested for 3 years. Member of the Operational Excellence committee in the bank, driving consistency, best practice and process optimisation. Show less

ITSM

• Sep 2019 - Jan 2021

Working in the Tech Ops team. Creation and delivery of training for approximately 250 users on the change and incident management processes. Quality assurance to ensure processes are being adhered to. Management of the yearly DR tests

Service Manager

• Jun 2017 - Sep 2019

Working as a Service Manager in the financial and pharmaceutical industry for Computacenter. Managing the End User service lines and commercial elements of the contract.

Service Management Associate

• Jan 2016 - Jun 2017

I joined the Service Management Associate Programme at Computacenter in January 2016. During my time at Computacenter I will complete rotations around the business whilst gaining the skills needed to become a SM1 at the end of the programme in June 2017. So far I have completed rotations in: Bid Management, Customer Value Team, Business Take On, Projects, Professional Services, Commercial and Governance, and the Service Desk, as well as spending time on various different accounts across the business. Show less

Events Manger

• Mar 2015 - Aug 2015

Events Manager and Wedding Coordiantor at two unique venues. Regularly conducting wedding meetings, planning and implementing the entire wedding process. Working in a multi-floored, four different events on an evening whilst managing effectively a large team of staff. Events Manager and Wedding Coordiantor at two unique venues. Regularly conducting wedding meetings, planning and implementing the entire wedding process. Working in a multi-floored, four different events on an evening whilst managing effectively a large team of staff.

Academic Officer

• Sep 2013 - Jun 2014

Academic Officer at a private university. Wide experience of organising and conducting multiday moderation events, academic and operational boards; involving teams from throughout the country. This involved liaising with multiple different departments and organisations. Academic planning for 2000 students and 50 lecturers, including timetabling and academic calendars. Academic Officer at a private university. Wide experience of organising and conducting multiday moderation events, academic and operational boards; involving teams from throughout the country. This involved liaising with multiple different departments and organisations. Academic planning for 2000 students and 50 lecturers, including timetabling and academic calendars.

Au Pair

• Aug 2009 - Dec 2009

Living and working with a German family, looking after two small children whilst attending language school. Managing the children’s schedules and activities, whilst dealing with any problems that occurred. Obtaining varied experience of working in a different culture and country whilst learning a new language. Living and working with a German family, looking after two small children whilst attending language school. Managing the children’s schedules and activities, whilst dealing with any problems that occurred. Obtaining varied experience of working in a different culture and country whilst learning a new language.

Assistant

• Aug 2007 - Oct 2008

Assistant at a bespoke interior design showroom and gourmet cafe. Responsibilities include; service of food and drink, preparation of food and organisation of goods coming into the café. Assistant at a bespoke interior design showroom and gourmet cafe. Responsibilities include; service of food and drink, preparation of food and organisation of goods coming into the café.