Experience

Shed Media Group

• Media Production
• 1 - 100 Employee

• HR Assistant

  • Mar 2011 - Present

  Preparation of reports requiring information from different divisions within the organisation Maintaining employee files and the electronic HR filing system, including maintenance of establishment structure charts Issuing offers of employment and statements of particulars, compensation and benefits administration and recordkeeping Assisting with the day-to-day efficient operation of the HR office, including maintaining effective liaison with the Payroll function Screening job applicants to obtain information such as education and work experience, request references from present or past employers of applicants, conduct interviews with applicants Working as a member of a small team assisting with the implementation of HR services, policies and programs. Supporting staff with HR issues, provided key information on HR processes and procedures, and efficiently processing Show less



Co-op

• United Kingdom
• Retail
• 700 & Above Employee

• Project Support Officer

  • Sep 2009 - Feb 2011

  Expertise in Oracle HRMS in order to ensure integrity of system tested in line with timescales.Active role in the continuous improvement schedule helping to reduce risks and drive process compliance Leading working groups as required helping to manage, co-ordinate and collate relevant & business critical communications in a timely, proactive and standardised way to members of People Services.Cross-functional working to strengthen project governance and complianceSupport change programme across the Group by attending and presenting at business eventsDeputise for colleagues of the management team in order to support the Head of People Services as required To assist in the maintenance of core project processes and documentation. Provide project support to Project Managers, including undertaking testing, production of management information and assisting with reporting. Liaising with key stakeholders and external suppliers to ensure the provision of a quality service. Show less

• HR Administrator

  • Jul 2007 - Sep 2009

  To provide a point of reference for team members and coach new members of the team. Investigate and resolve customer enquiries / complaints and make recommendations for future improvements to service provision.Subject matter expertise in processes.To complete a range of processing work to the highest standard.Maintain an up to date knowledge in terms of process requirements.Perform against work timings.Deliver customer service excellence with the ability to meet demanding deadlines in a fast moving environment. To produce accurate and timely work as directed to ensure service level agreements are achieved. Excellence in customer service delivery techniques and an in depth knowledge of customer requirements. The ability to work as part of a team. Show less



Aedas

• Hong Kong
• Architecture and Planning
• 700 & Above Employee

• Team Secretary

  • Feb 2007 - Jul 2007

  Diary management including prioritising Directors work load Maintenance of internal quality control logs ensuring legal legislation and company policies and procedures adhered to. Work closely with internal audit to ensure governance. The ability to confidently liaise with colleagues at all levels. Able to work under pressure with the ability to confidently manage ever-changing priorities in a fast-paced environment. Punch Taverns Diary management including prioritising Directors work load Maintenance of internal quality control logs ensuring legal legislation and company policies and procedures adhered to. Work closely with internal audit to ensure governance. The ability to confidently liaise with colleagues at all levels. Able to work under pressure with the ability to confidently manage ever-changing priorities in a fast-paced environment. Punch Taverns



Punch Pubs & Co

• United Kingdom
• Hospitality
• 400 - 500 Employee

• Operations Support Assistant

  • Oct 2006 - Feb 2007

  Production of regular and ad-hoc customer focused management information. Provide a full PA service for up to 10 field-based Business Managers The ability to liaise with senior managers and ensure a comprehensive PA service, including invoicing, travel arrangements and diary management. The need to work under own initiative to ensure targets are met. To prepare and deliver MI Dashboards for internal customers. Production of regular and ad-hoc customer focused management information. Provide a full PA service for up to 10 field-based Business Managers The ability to liaise with senior managers and ensure a comprehensive PA service, including invoicing, travel arrangements and diary management. The need to work under own initiative to ensure targets are met. To prepare and deliver MI Dashboards for internal customers.



Aircare Portakabin

• Hire Administrator

  • May 2005 - Oct 2006

  Produce quotes with a high degree of accuracy and within tight timescales Maintaining the Goldmine & SAP computer systems Produce Management Information as required To work as part of a team supporting the Sales-force staff with the accurate and timely production of quotations for customers. Produce sales reports and MI for senior management of Sales force staff performance. Produce quotes with a high degree of accuracy and within tight timescales Maintaining the Goldmine & SAP computer systems Produce Management Information as required To work as part of a team supporting the Sales-force staff with the accurate and timely production of quotations for customers. Produce sales reports and MI for senior management of Sales force staff performance.



Catalis Rail Training

• Training Course Administrator

  • Oct 2004 - May 2005

  To liaise with Course Trainers & Sales staff to ensure all aspects of Training events arranged Prepare all course materials accurately and in a timely manner Responsible for all aspects of training course administration for nationwide coverage. Ensure customer service excellence to delegates, ensuring any issues /complaints are resolved in a timely fashion identifying trends and recommending suitable action to provide long term solutions. Meeting or exceeding service quality standards measured through structured quality monitoring, customer satisfaction and complaint volumes. Show less



The University of Manchester

• United Kingdom
• Higher Education
• 700 & Above Employee

• Student Support Officer & PA

  • Jun 2003 - Jun 2004

  Work as a team to achieve targets Handle information of a sensitive and confidential nature Provide a full PA service to Dean of Students Work as a member of the student support team. The ability to handle difficult situations regarding hardships requests from students. Responsible for personal assistant duties for the Dean of Students. Work as a team to achieve targets Handle information of a sensitive and confidential nature Provide a full PA service to Dean of Students Work as a member of the student support team. The ability to handle difficult situations regarding hardships requests from students. Responsible for personal assistant duties for the Dean of Students.