Brynn Gipe, PMP
Senior IT Project Manager at Great Minds- Claim this Profile
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Bio
Caitlin Uttley
Working with Brynn was an absolute pleasure. She is an incredibly talented project manager who is deeply organized, thorough, collaborative. and has a unique ability to align people on even the most chaotic and tricky projects. She’s always thinking about potential issues and dependencies before they become a problem, and never shies away from taking on new challenges. But most of all Brynn is a genuinely kind and wonderful person, who acts as a positive force to lift and motivate the entire team. I highly recommend Brynn and would not hesitate to work with her again.
Philip Gollucci
Brynn is epic. She rises to EVERY challenge both personally and professionally. In fact her personal life aides her in her project management and communication skills as head of house hold and a mother. But more than that she is a fantastic communicator and can easily bridge technology to non technical areas. More importantly, she is about the customer and her clients love her consistently given her top marks across the board. I have worked directly with her in the past and can vouch for this first hand. In fact, if I had an opening, I wouldn't be writing this, I'd just be hiring her. Count yourself lucky. Please reach out to either of us directly for more details. You'll be surprised when she can do more CLI and SQL than your developers can but also manage client accounts, and night time releases/deployments.
Caitlin Uttley
Working with Brynn was an absolute pleasure. She is an incredibly talented project manager who is deeply organized, thorough, collaborative. and has a unique ability to align people on even the most chaotic and tricky projects. She’s always thinking about potential issues and dependencies before they become a problem, and never shies away from taking on new challenges. But most of all Brynn is a genuinely kind and wonderful person, who acts as a positive force to lift and motivate the entire team. I highly recommend Brynn and would not hesitate to work with her again.
Philip Gollucci
Brynn is epic. She rises to EVERY challenge both personally and professionally. In fact her personal life aides her in her project management and communication skills as head of house hold and a mother. But more than that she is a fantastic communicator and can easily bridge technology to non technical areas. More importantly, she is about the customer and her clients love her consistently given her top marks across the board. I have worked directly with her in the past and can vouch for this first hand. In fact, if I had an opening, I wouldn't be writing this, I'd just be hiring her. Count yourself lucky. Please reach out to either of us directly for more details. You'll be surprised when she can do more CLI and SQL than your developers can but also manage client accounts, and night time releases/deployments.
Caitlin Uttley
Working with Brynn was an absolute pleasure. She is an incredibly talented project manager who is deeply organized, thorough, collaborative. and has a unique ability to align people on even the most chaotic and tricky projects. She’s always thinking about potential issues and dependencies before they become a problem, and never shies away from taking on new challenges. But most of all Brynn is a genuinely kind and wonderful person, who acts as a positive force to lift and motivate the entire team. I highly recommend Brynn and would not hesitate to work with her again.
Philip Gollucci
Brynn is epic. She rises to EVERY challenge both personally and professionally. In fact her personal life aides her in her project management and communication skills as head of house hold and a mother. But more than that she is a fantastic communicator and can easily bridge technology to non technical areas. More importantly, she is about the customer and her clients love her consistently given her top marks across the board. I have worked directly with her in the past and can vouch for this first hand. In fact, if I had an opening, I wouldn't be writing this, I'd just be hiring her. Count yourself lucky. Please reach out to either of us directly for more details. You'll be surprised when she can do more CLI and SQL than your developers can but also manage client accounts, and night time releases/deployments.
Caitlin Uttley
Working with Brynn was an absolute pleasure. She is an incredibly talented project manager who is deeply organized, thorough, collaborative. and has a unique ability to align people on even the most chaotic and tricky projects. She’s always thinking about potential issues and dependencies before they become a problem, and never shies away from taking on new challenges. But most of all Brynn is a genuinely kind and wonderful person, who acts as a positive force to lift and motivate the entire team. I highly recommend Brynn and would not hesitate to work with her again.
Philip Gollucci
Brynn is epic. She rises to EVERY challenge both personally and professionally. In fact her personal life aides her in her project management and communication skills as head of house hold and a mother. But more than that she is a fantastic communicator and can easily bridge technology to non technical areas. More importantly, she is about the customer and her clients love her consistently given her top marks across the board. I have worked directly with her in the past and can vouch for this first hand. In fact, if I had an opening, I wouldn't be writing this, I'd just be hiring her. Count yourself lucky. Please reach out to either of us directly for more details. You'll be surprised when she can do more CLI and SQL than your developers can but also manage client accounts, and night time releases/deployments.
Credentials
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Project Management Professional
Project Management InstituteApr, 2014- Nov, 2024
Experience
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Great Minds
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United States
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Education Administration Programs
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700 & Above Employee
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Senior IT Project Manager
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Sep 2020 - Present
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Co-Owner / Operator
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May 2016 - Dec 2020
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Blackboard
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United States
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Higher Education
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700 & Above Employee
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Senior Service Delivery Manager
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Jun 2014 - Feb 2020
I planned and managed complex projects involving client migrations from traditional hosting to the cloud; I was designated Service Delivery Manager for clients requiring specialized care. I ensured equipment stability and project efficiency, overseeing 40+ Service Delivery Managers in complying with existing industry environmental health and readiness standards. I also created and maintained the client database for the team, and I chaired the Steering Committee.• Designed process, planned, and implemented Annual Client Review Project Initiative to prepare approximately 200 “diamond” service-level clients for “Back to School” season (2014-2019).• Collaborated with key internal and external stakeholders to identify customer and vendor requirements, ensuring efficient implementation of new services, product migrations, and upgrades.• Established Steering Committee in 2015 to implement change and fill gaps in process and documentation. • Facilitated committee meetings and forums designed to address team pain points and deliver supplemental professional training on relevant topics.• Consistently earned excellent performance review ratings, providing high levels of client satisfaction.
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Complex Hosting Manager
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Mar 2010 - Jun 2014
I provided 24/7 IT support for a small set of “diamond” service-level clients, delivering professional projects in client-hosted software environments within budget, meeting costs, timelines, and client expectations. I performed software upgrades on clients’ test and staging environments. I also designed, developed, and reviewed internal documentation regarding processes, software issues and projects, preparing detailed reports of infrastructure changes, service outages, and degradations. I mentored and trained hosting managers.• Planned and managed projects involving clients’ infrastructures, ensuring for scalability, optimal performance, and growth. • Provided Tier II support for Blackboard Learn software, consistently exceeding support metrics measured on 1, 3, 7, 30, and 90-day case closure rates. • Conducted weekly systems audits and performance analyses of hosted Linux environments to ensure 99.99% compliance with Service Level Agreements (SLAs). • Developed and maintained detailed documentation for clients, including escalation processes, operations handbooks, monthly reports, infrastructure design, and hardware inventory.• Serve as Salesforce Super User / Trainer for Complex Hosting Manager team and “Review Rockstar” on Blackboard Knowledge Champion team.
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eJournalPress: A Wiley Brand
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United States
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Research Services
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1 - 100 Employee
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Lead Project Manager / Team Manager
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Dec 2007 - Feb 2010
Assuming additional responsibilities to project management, I supervised a team of project managers and served as the primary contact for escalation of client issues, diagnosing and resolving both hardware and software issues. SI also served as the lead project manager for complex, large-scale projects and high-end clients. I designed and implemented an interview process to recruit and train new employees. • Led process improvements, designing and implementing process for providing clients with maintenance and outage information and updates. • Streamlined operations, identifying problematic and weak areas in software and collaborating with lead programmer to find creative and innovative solutions.• Performed quality assurance checks at both software and client end. • Designed and implemented program to provide web demonstrations, open to all clients, following each code release to highlight identified key new features.
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Project Manager for Marketing, Sales, and Support
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May 2003 - Dec 2007
I performed all non-programming duties, including marketing, sales, website setup and configuration, training, and client support, owning clients from initial contract through implementation and support. Demonstrating software via web conferencing and on-site visits to potential clients, I also set up websites and configured software based on clients’ needs, using 3000+ configuration variables offered by the software.• Troubleshot issues with web servers, file servers, database servers and conversion engines as needed, escalating to System Administrator when necessary. • Created documentation and processes for Client Support, including technical documentation related to software installation and configuration. • Performed quality assurance testing on new features to ensure that original requirements were met and delivered on time and to quality standards.
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Education
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1998 - 2002
University of Maryland College Park
Bachelors of Science, Accounting -
1998 - 2002
University of Maryland College Park
Bachelors of Science, Marketing -
1998 - 2000
University of Maryland College Park
College Park Scholars Citation, Public Leadership -
1994 - 1998
High School
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