Experience

Upland Advocacy

• Insurance
• 1 - 100 Employee

• Business Operations Associate

  • Jun 2023 - Present



CrossCountry Mortgage, LLC

• United States
• Financial Services
• 700 & Above Employee

• Outside Loan Originator

  • Jan 2023 - Present

  Licensed Mortgage Loan Originator Personal NMLS1912692 Branch NMLS1818561 Company NMLS3029 Assist in the development of prospective client leads while maintaining pipeline goals and reporting. Complete and analyze credit and loan applications to create proper risk management procedures. Manage and communicate timelines to prospective clients to facilitate an efficient loan process that meets milestone goals, such as creating and delivering loan proposals and confirming on-time closing. Show less



Newrez LLC

• United States
• Financial Services
• 700 & Above Employee

• Mortgage Consultant

  • Jun 2020 - Jan 2023

  Led quarterly team meetings to discuss strategy execution and initiatives using Microsoft PowerPoint. Developed solutions and worked with cross-functional teams using Jira to meet customers’ needs and provide them with the best available loan program, negotiating rate, terms and conditions of the loan. Facilitated project scope meetings with third party vendors, such as appraisal and title companies. Managed a pipeline of 100+ loans throughout 2021 using Salesforce CRM, producing an average of 25 refinance units and $5.4 million in volume per month, continuously ranking in the top 15% of production in retention call center. Guided 435 clients to closing, funding a total of $96.5 million in volume, through transparency of process inputs, outputs, and potential roadblocks to create a positive customer experience. Show less



NewDay USA

• Financial Services
• 300 - 400 Employee

• Account Executive

  • Oct 2019 - Jun 2020

  Prepared and presented customized mortgage refinance solutions to potential customers in 14 states, directing them through the project lifecycle from initiation to execution and closing, ensuring exceptional client experience. Continually grew production each month, amassing $4.2 million in volume in the last month. Utilized various project management tools, such as Asana, to track project workflows and metrics. Created and delivered monthly budget reports to key stakeholders using Microsoft Excel. Made outbound calls to drive business, as well as managed a busy queue of inbound calls. Show less



Salisbury University

• Higher Education
• 700 & Above Employee

• Sports Information Graduate Assistant

  • Aug 2017 - May 2019

  Served as the primary media contact for men’s soccer, women’s basketball, women’s lacrosse, and men's and women's swimming. Created press releases, prepared game day programs, and performed statistical input. Engaged followers on social media through the use of Adobe Photoshop graphics and video highlights. Assisted in day-to-day operations of the office and game day operations for other sports. Served as the primary media contact for men’s soccer, women’s basketball, women’s lacrosse, and men's and women's swimming. Created press releases, prepared game day programs, and performed statistical input. Engaged followers on social media through the use of Adobe Photoshop graphics and video highlights. Assisted in day-to-day operations of the office and game day operations for other sports.



UGI Energy Services

• United States
• Oil and Gas
• 200 - 300 Employee

• Business Development Intern

  • May 2018 - Aug 2018

  Researched and compiled information for future business endeavors, including liquefied natural gas (LNG) for rail, potential properties for expanding mobile LNG business, and brownfield sites for larger-scale LNG storage and vaporization plant. Assisted business development analyst with monthly LNG sales reports and trucking forecast as well as compilation of trucking rates and customer volumes. Organized CRM system to give BD team a concise view of customer information and marketing efforts. Show less



Juno Search Partners

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Recruiting Intern

  • Feb 2017 - May 2017

  Supported senior recruiters by sourcing resumes on job sites such as Monster and LinkedIn Recruiter. Utilized research and analysis skills to find the best potential candidates for job openings. Provided general administrative support by managing spreadsheets and organizing paperwork. Supported senior recruiters by sourcing resumes on job sites such as Monster and LinkedIn Recruiter. Utilized research and analysis skills to find the best potential candidates for job openings. Provided general administrative support by managing spreadsheets and organizing paperwork.



Ursinus College

• United States
• Higher Education
• 400 - 500 Employee

• Senior Associate of Sports Information

  • Aug 2013 - May 2017

  Recorded game activity and statistics for 10 NCAA Division III athletic teams using StatCrew. Assisted the Sports Information Director with day-to-day operations of the office. Recorded game activity and statistics for 10 NCAA Division III athletic teams using StatCrew. Assisted the Sports Information Director with day-to-day operations of the office.



Brownstein

• United States
• Advertising Services
• 1 - 100 Employee

• Brand Strategy Intern

  • Jun 2016 - Aug 2016

  Assisted brand strategy team to increase brand awareness for the National Lacrosse League (NLL). Gathered market data on other sports markets to propose new marketing approaches for the league. Created presentation material to assist brand strategy team in marketing development. Assisted brand strategy team to increase brand awareness for the National Lacrosse League (NLL). Gathered market data on other sports markets to propose new marketing approaches for the league. Created presentation material to assist brand strategy team in marketing development.



Front Rush

• United States
• Software Development
• 1 - 100 Employee

• Technical Support Intern

  • May 2016 - Aug 2016

  Provided technical support on front and back end of Coach Packet and Recruit Spot software. Updated tournament schedules, rosters and activated game footage on appropriate software. Created and delivered email campaigns on MailChimp for up to 900 subscribers. Provided technical support on front and back end of Coach Packet and Recruit Spot software. Updated tournament schedules, rosters and activated game footage on appropriate software. Created and delivered email campaigns on MailChimp for up to 900 subscribers.



Philadelphia Freedoms

• United States
• Spectator Sports

• Event Management and Operations Intern

  • May 2015 - Aug 2015

  Planned, prepared, and implemented arena design and setup. Coordinated sponsor hospitality needs in conjunction with Director of Operations. Assisted in creation and implementation of email marketing campaigns and match night promotions. Planned, prepared, and implemented arena design and setup. Coordinated sponsor hospitality needs in conjunction with Director of Operations. Assisted in creation and implementation of email marketing campaigns and match night promotions.