Experience

Academica Nevada, LLC

• United States
• Education Administration Programs
• 1 - 100 Employee

• Marketing and Graphics Director

  • Jun 2017 - Present



MGM Resorts International

• United States
• Hospitality
• 700 & Above Employee

• Content Specialist

  • Dec 2013 - Aug 2017

  • Provide and maintain current policies, procedures, and notifications to over 62,000 employees nationwide via the employee intranet Knowledge Base • Write, edit, and validate content with departments and legal counsel for accurate information • Conduct focus groups with other properties and departments to improve employee user experience • Incorporate and create graphics and designs with procedures and employee help guides • Inform and train corporate HR Shared Services team… Show more • Provide and maintain current policies, procedures, and notifications to over 62,000 employees nationwide via the employee intranet Knowledge Base • Write, edit, and validate content with departments and legal counsel for accurate information • Conduct focus groups with other properties and departments to improve employee user experience • Incorporate and create graphics and designs with procedures and employee help guides • Inform and train corporate HR Shared Services team on new or revised policies • Maintain compliance of Gaming Registrations for 11 Nevada properties • Create a weekly department newsletter of current events Show less • Provide and maintain current policies, procedures, and notifications to over 62,000 employees nationwide via the employee intranet Knowledge Base • Write, edit, and validate content with departments and legal counsel for accurate information • Conduct focus groups with other properties and departments to improve employee user experience • Incorporate and create graphics and designs with procedures and employee help guides • Inform and train corporate HR Shared Services team… Show more • Provide and maintain current policies, procedures, and notifications to over 62,000 employees nationwide via the employee intranet Knowledge Base • Write, edit, and validate content with departments and legal counsel for accurate information • Conduct focus groups with other properties and departments to improve employee user experience • Incorporate and create graphics and designs with procedures and employee help guides • Inform and train corporate HR Shared Services team on new or revised policies • Maintain compliance of Gaming Registrations for 11 Nevada properties • Create a weekly department newsletter of current events Show less



Bellagio

• United States
• Hospitality
• 700 & Above Employee

• Employee Services Coordinator/Concierge

  • Apr 2013 - Dec 2013

  • Provide outstanding customer service for 8,200 staff members • Handle sensitive employee information • Perform administrative and clerical support related to all Human Resources functions • Solve various employee concerns with Payroll, Benefits, and general HR inquiries • Provide communications support for all employee events, programs, and corporate initiatives including creating marketing/promotional materials • Review and edit property daily pre-shift; write… Show more • Provide outstanding customer service for 8,200 staff members • Handle sensitive employee information • Perform administrative and clerical support related to all Human Resources functions • Solve various employee concerns with Payroll, Benefits, and general HR inquiries • Provide communications support for all employee events, programs, and corporate initiatives including creating marketing/promotional materials • Review and edit property daily pre-shift; write project-related pre-shifts • Provide departments with communications support as needed • Assist with the planning and launch of employee events such as employee recognition events including employee of the month and year, and Supervisor in the Spotlight • Fundamental knowledge of Adobe InDesign and Adobe Photoshop Show less • Provide outstanding customer service for 8,200 staff members • Handle sensitive employee information • Perform administrative and clerical support related to all Human Resources functions • Solve various employee concerns with Payroll, Benefits, and general HR inquiries • Provide communications support for all employee events, programs, and corporate initiatives including creating marketing/promotional materials • Review and edit property daily pre-shift; write… Show more • Provide outstanding customer service for 8,200 staff members • Handle sensitive employee information • Perform administrative and clerical support related to all Human Resources functions • Solve various employee concerns with Payroll, Benefits, and general HR inquiries • Provide communications support for all employee events, programs, and corporate initiatives including creating marketing/promotional materials • Review and edit property daily pre-shift; write project-related pre-shifts • Provide departments with communications support as needed • Assist with the planning and launch of employee events such as employee recognition events including employee of the month and year, and Supervisor in the Spotlight • Fundamental knowledge of Adobe InDesign and Adobe Photoshop Show less



InTouch Credit Union

• United States
• Banking
• 100 - 200 Employee

• Team Lead

  • Nov 2011 - Nov 2012

  • Supervised a team of 7 staff members; provided training and coaching • Managed branch website and social medium forums to market promotions and launch campaigns • Provide superior customer service to branch clientele including account management • Outbound sales calls resulting in $1.5 million in new business revenue

• Senior Public Relations Manager

  • Nov 2009 - Nov 2011

  • Supervised a team of 5 Branch Managers • Managed daily operations for 5 different branches • Planned and executed business development events resulting in approximately $6 million in new business revenue annually • Developed/designed marketing collateral for new campaigns to target to customer sectors • Responsible for budget development/cost containment for marketing programs



Ensign Federal Credit Union

• United States
• Banking

• Branch Operation/Lending Manager

  • Apr 2006 - May 2010

  • Managed daily operations for 5 branches • Supervised a team of 30 staff members; provided training, coaching, and HR services • Developed/implemented corporate Standard Operating Procedures to ensure processes were streamlined across the company • Coordinate/review vendor performance ensuring braches and staff members had resources necessary to perform job functions

• Branch Manager

  • Feb 2002 - Aug 2007

  • Managed daily operations for $2.5 million revenue producing branch • Supervised a team of 6 staff members • Established goals for branch and team members; developed incentive programs to ensure staff was able to successfully reach annual goals • Enhanced guest service program to ensure every team member was focused on providing outstanding customer service



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Student Internship

  • Aug 2001 - Jan 2002

  Corporate and hospitality training and F & B work experience. Corporate and hospitality training and F & B work experience.



Senator Orrin Hatch

• United States
• Government Relations Services

• Internship

  • Jul 2000 - Jul 2001

  Gained valuable clerical and public relations work experience. Gained valuable clerical and public relations work experience.