Experience

Reynolds Electric and Plumbing

• United States
• Construction
• 1 - 100 Employee

• Material Logistics Coordinator

  • Apr 2023 - Present



Custom Decorators, Inc.

• United States
• Consumer Services
• 100 - 200 Employee

• Customer Experience Coordinator

  • Mar 2022 - Apr 2023

  • Responsible for accurately documenting measurements, schematics, and additional product information for our technicians and customers in a high volume environment • Responsible for technician stock replenishment after jobs. • Oversee Data Analytics to review and identify key insights into our customers, and the way that data can be used to solve problems & enhance performance • Assist Customer Service Representatives and other departments with tasks as needed • Responsible for accurately documenting measurements, schematics, and additional product information for our technicians and customers in a high volume environment • Responsible for technician stock replenishment after jobs. • Oversee Data Analytics to review and identify key insights into our customers, and the way that data can be used to solve problems & enhance performance • Assist Customer Service Representatives and other departments with tasks as needed



Sourcepoint

• United States
• Financial Services
• 300 - 400 Employee

• Customer Service Specialist

  • Dec 2020 - May 2022

  - Complete 100-150 inbound / outbound calls daily to assist customers with issues pertaining to their mortgage - Handle monetary transactions of 50k + - Provide assistance to different departments within sourcepoint to best assist the borrowers needs - Daily use of P.O.S systems as well as Microsoft office products Excel, Outlook, Quickbooks, Teams, and much more. - Complete 100-150 inbound / outbound calls daily to assist customers with issues pertaining to their mortgage - Handle monetary transactions of 50k + - Provide assistance to different departments within sourcepoint to best assist the borrowers needs - Daily use of P.O.S systems as well as Microsoft office products Excel, Outlook, Quickbooks, Teams, and much more.



Safeway

• Retail
• 700 & Above Employee

• Clerk

  • Apr 2020 - Dec 2020

  - Customer Service and Relations - Front Store Checker - Loading and Unloading Incoming Products - Stocking Produce Section With Inventory Throughout Daily Shift - Maintain Excellent Rapport With Customers, Employees and Management - Accurately Inputting Date In An Efficient and Timely Manner - Ability To Multi-Task Under Pressure and During Peak Operating Hours - Customer Service and Relations - Front Store Checker - Loading and Unloading Incoming Products - Stocking Produce Section With Inventory Throughout Daily Shift - Maintain Excellent Rapport With Customers, Employees and Management - Accurately Inputting Date In An Efficient and Timely Manner - Ability To Multi-Task Under Pressure and During Peak Operating Hours



Pacific Headwear

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Customer Service Representative

  • Dec 2016 - Mar 2020

  - Actively managed and processed product orders / customer inquiries - Responsible for accurate data input, preparing and submitting multiple daily orders to next level team members - Assisted next level team to efficiently process final products - Fluent in P.O.S Systems / Microsoft office products. ( Pacific Headwear was purchased by Augusta Sportswear Brands and majority of positions were dissolved ) - Actively managed and processed product orders / customer inquiries - Responsible for accurate data input, preparing and submitting multiple daily orders to next level team members - Assisted next level team to efficiently process final products - Fluent in P.O.S Systems / Microsoft office products. ( Pacific Headwear was purchased by Augusta Sportswear Brands and majority of positions were dissolved )