Experience

Allied Telesis

• United States
• Computer Networking
• 500 - 600 Employee

• Group Leader IS

  • Jan 2002 - Present

• 2007-2009: Manager Customer Support, Network Engineering & IS

  • Jun 2007 - Aug 2009

  Managed Customer Support Group - a team of engineers providing Level 3 support as the highest level of escalation for issues experienced by global customers using Allied Telesis' computer networking solutions.Managed Network Engineering group - responsible for developing and testing key small to medium enterprise networking solutions.Managed company IS team - delivery of Windows and Linux desktop support. Wrote ISSP and led implementation of several projects arising from this: new SAN, video-conferencing facilities, email archiving system, LAN hardware upgrade, meeting room upgrades, wireless LAN upgrade Show less

• 2005-2007: Release Team Leader

  • Feb 2005 - Jun 2007

  Planning, scheduling, co-ordinating and documenting software maintenance releases. Writing software version specifications, creating test schedules, co-ordinating testing and writing release test reports for major software releases.

• 2003-2004: Manager AT-8948 Project Test Team

  • Aug 2003 - Nov 2004

  Managed project and release testing of the AT-8948 advanced layer 3 switch.

• 2002-2003: System Test Engineer

  • Jan 2002 - Aug 2003

  Carried out project and release testing of the configuration GUI (Graphical User Interface) on multiple switch and router products.