Experience

Pride Delivery and Installation LLC
• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee
• Chief Operating Officer

  • Jul 2022 - Present


Vidmar Enterprises Ltd.

• Transportation, Logistics, Supply Chain and Storage

• President

  • May 2021 - Present

  3PL consulting Contact driver recruiting Operational success Organization planning 3PL consulting Contact driver recruiting Operational success Organization planning



Wayfair

• Manufacturing
• 1 - 100 Employee

• Senior Regional Delivery Manager

  • Sep 2019 - May 2021

  Employee delivery driver start up program6 separate locationsCross-functional team buildingSOP build out125+ direct and indirect reportsKPI analysisCost parody

• Regional Delivery Manager

  • Jun 2018 - Sep 2019

  Field SME for a start up program within WayfairOrganizational structure and build out of employee delivery team build out

• Terminal Manager

  • Jun 2017 - Jun 2018



BORDER TRANSFER OF MA, INC.

• United States

• Account Manager

  • Jul 2016 - Jun 2017

  Oversee and manage home daily delivery operations. Oversee and manage home daily delivery operations.



Vidmar Incorporated

• Terminal Manager

  • Mar 2015 - Feb 2016

   Responsibilitieso Lead the daily operations in the warehouse, start daily procedures with delivery crews, match manifests to delivery PODs, monitor truck loading for efficiency and safety to ensure all delivery timeframes are meto Monitor delivery crews via phone and texting throughout the day to maximize customer serviceo Schedule delivery routes to maximize efficiency while ensuring a positive customer experienceo Investigate and solve escalations that may occur from our dock to the customers homeo Directly manage all high priority accounts in excess of $1Mo Spearheaded initiative to maximize volume usage on delivery trucks, travel time, and delivery timing to increase speed of final mile deliverieso Manage and train a crew of over 20 employeeso Utilize Excel to consolidate exported information from multiple database sources information to track deliveries and returns for current customers from multiple vendorso Maintain database to ensure scheduling team can return or receive merchandise. Publicly traded account lead (2013-present)o Lead Vidmar Inc. to top 10 status for publicly traded account (2014) and maintained top 20 status through 2015o Direct operations for account including inbound LTL and TL, scheduling, delivery and returnso Operate as contact for regional managers.o Reduced return inventory from 300+ to sustainable level under 100 consistently through process improvemento Ensure compliance with White Glove SOP’s from unload to final destinationo Personally oversee all “VIP” installs and prioritized subsequent deliveries for both “VIP” and other high value customerso Worked directly with gallery leaders for all major retail floor setso Ensure QC guidelines are followed from receipt to final destinationo Finalize and approve of all QC call outs by warehouse staff Show less

• Manager

  • Jan 2010 - Mar 2015

  Manage daily operationsSeek new candidatesOversee and train employeesEnsure professional procedure is followed during customer interaction

• Customer Relations

  • Jan 2002 - May 2010

  Performed daily duties during this time as a Driver, Helper, Warehouse Staff, Warehouse manager and Office Manager.• Worked directly with customers to resolve issues and provide feedback• Offer feedback and oversight to co-workers through the entire customer experience• Aid in daily logistics of warehousing and delivery service• Prepare and execute daily agenda for dock/warehouse employees• Provide excellent customer service during home deliveries, in store pick-ups, and customer phone inquiries Show less



Vidmar's Landscape and Snowplow

• Owner/Operator

  • Jan 2009 - Dec 2011

  Started a business during college. Purchased equipment based on current client will order needs. Marketed services for the business to attract clients. Provided service for landscaping and snow removal of residential and business properties. Started a business during college. Purchased equipment based on current client will order needs. Marketed services for the business to attract clients. Provided service for landscaping and snow removal of residential and business properties.



U.S. Marshal Service - Intern

• Internship

  • Jan 2010 - Apr 2010

  Observe U.S. Marshal's duties, trials and admin duties. Observe U.S. Marshal's duties, trials and admin duties.