Taxonomist I (Segmint, Inc. | An Alkami Company)

• May 2022 - Present

Taxonomist

• Aug 2021 - May 2022

Library Communications Specialist

• Jul 2020 - Aug 2021

Answers phone calls of patrons' concerns for public libraries across North America. Provides frontline customer support. Assists patrons with navigating through the library's OPACs: Encore, Pika, Bibliocommins, Enterprise, and Polaris. Supports library staff with performing tasks with the following ILS: Koha, Millennium, Sierra, OCLC Wise, Horizon, and Polaris Leap. Answers phone calls of patrons' concerns for public libraries across North America. Provides frontline customer support. Assists patrons with navigating through the library's OPACs: Encore, Pika, Bibliocommins, Enterprise, and Polaris. Supports library staff with performing tasks with the following ILS: Koha, Millennium, Sierra, OCLC Wise, Horizon, and Polaris Leap.

Healthcare Claims Auditor

• Apr 2014 - May 2020

Identify, troubleshoot, and resolve coordination of benefits issues between multiple health insurances. Investigates claims data to identify incorrectly paid claims and initiate the recovery of those dollars for clients. Uses extensive online research, clients' claims systems, internet resources, and phone communications with members, employers, providers, and other insurers to conclude each file successfully. Conflict resolution between providers, members, and vendors. Serves as a client lead which includes training and communicating client information to staff. Platinum performer for 2017. Show less

Master Control Operator

• Mar 2014 - Oct 2014

Monitored outgoing signal and ensured that local commercials aired properly in 5 markets. Edited content for air. Monitored outgoing signal and ensured that local commercials aired properly in 5 markets. Edited content for air.

Director of Editing

• Nov 2012 - Jan 2014

The company is now part of HS Brands. Supervised the Editing Department, which included tracking staff productivity, error rates, and project workflow. Designed employee production schedules to maximize productivity and ensure completion of projects. Monitored and communicated editing project details to outside vendors. Handled independent contractor communication regarding assignments and technical problems. Established payment penalties for errors by independent contractors. Oversaw the training and transition of the department to video editing. Developed custom procedures on certain clients in order to maximize workflow output on accounts. Maintained the record of departmental physical assets/equipment. Show less

Video Editor

• Mar 2012 - Jan 2014

Edited reports and media of mystery shops performed across the country using Adobe Premiere and Audacity. Footage edited according to individual client specifications and protocols. Troubleshot and repaired problems with incoming media files. Worked with other departments to provide clients with special requests on deadline. Required attention to detail and excellent aural skills. Deadline-intensive position. Worked through Shopmetrics and Prophet platform.

Master Control Operator

• Sep 2011 - May 2012

Monitored outgoing signal and ensured that local commercials aired properly. Maintained programming and transmitter logs according to broadcast standards & procedures. Additionally, camera operator and floor director for the weekend news broadcasts. Monitored outgoing signal and ensured that local commercials aired properly. Maintained programming and transmitter logs according to broadcast standards & procedures. Additionally, camera operator and floor director for the weekend news broadcasts.

Commercial Identifier (CID) Supervisor

• Aug 2008 - Aug 2011

Supervised 20-25 commercial identifiers and 1-2 Photoboard employees on the night shift. Performed quality assurance checks on the company's custom database and maintained the quality of records. Developed procedures and quality control standards in TV, radio, and Internet for data entry personnel. Created and implemented training materials and a training program for future employees. Wrote temporary employee policy guidelines. Refined workflow for Photoboards department at night to accommodate a reduction in staff. Worked with sales and other departmental staffs to provide clients with special request ads on deadline. Developed format and procedures for entry of International Print, International Internet and Domestic Internet into the company’s database. Distributed and managed Internet ad entry workflow daily. Show less

Commercial Identifier (CID)

• Mar 2006 - Aug 2008

Accurately compiled detailed descriptions of Radio and TV ads airing in US and international markets identified by visual and/or auditory scanning of television or radio recordings, in order to build the Ad Services database. Descriptions had to be entered into custom company's database, Adbase. Performed database searches by product name, etc. to determine if ad needed to be input into system. Added VMS specific coding to ad descriptions. Identified specific sales tactics/techniques in commercials based on client requests. Knowledge of American popular culture required to identified elements used in commercial. Edited media using MPEG Edit Express, Cool Edit, and Audacity. • Began serving as a Lead in the department in 2007.• Department’s updated productivity standard was based on my workflow Show less

Technical Project Specialist

• May 2004 - Jul 2005

Shot and edited using Final Cut Pro a 10-15 minute video for 5 project locations in NC, GA, & AL. Packaged short using iDVD. Shot photos of participants that were also packaged on DVD-ROM. Coordinated and directed with the staff live elements. Duties included projection and sound. Maintain mobile setup at each project location including editing bay and performance stage. General secretary/camp counselor duties. Installed all audiovisual equipment needed for project locations. Troubleshot any technical difficulties that would occur. Personnel team changed with each location. Performed week to week on deadline the above tasks in each location. • Hired as contract employee for World Changers (Summer 2005), M-Fuge Merge (Summer 2004) Show less

Production Assistant Intern

• Jan 2005 - May 2005

Aided in the productions of the German & Spanish language programs. Duties included floor director, technical director, sound, and camera operator. Encoded VHS feeds into digital format. Aided in the productions of the German & Spanish language programs. Duties included floor director, technical director, sound, and camera operator. Encoded VHS feeds into digital format.

Sales Associate/Cast Member

• Oct 2003 - May 2005

Assisted guests on sales floor. Re-stocked and maintained sales floor. Processed transactions. • Member of the store's grand re-opening team. Assisted guests on sales floor. Re-stocked and maintained sales floor. Processed transactions. • Member of the store's grand re-opening team.