Experience

Stripe

• United States
• Software Development
• 700 & Above Employee

• Operations

  • Sep 2021 - Present



Hudl

• United States
• Software Development
• 700 & Above Employee

• VP/GM - Hardware

  • Jan 2018 - Aug 2021

  Prototyped and launched Hudl Focus, a fully-automated, fixed camera solution to 5,000+ organizations around the world. Responsible for prototyping, design and supply management for Hudl's hardware product suite: Hudl Focus, Hudl Sideline, and global football (soccer) capture solutions.

• Vice President - Asia Pacific

  • Jul 2015 - Dec 2017

  Played a key role in the integration of several resellers and distributors via the acquisition of Sportstec in 2015. Post-acquisition, oversaw a sales team in Australia, New Zealand, China and India, along with a reseller network in Japan, South Korea, and Singapore. Transitioned 95% of customers acquired via acquisition from a capital expenditure pricing model to SaaS model, while growing revenue 40% for three consecutive years.

• Vice President - Business Development

  • Jan 2014 - Jul 2015

  Successfully integrated two acquisitions -- in Boston and London -- and launched our first overseas sales efforts.

• Vice President - Customer Success & Technical Support

  • Jan 2010 - Jan 2014

  Oversaw a technical support, account management and customer success team that grew from 4 to 50+ team members. Customer satisfaction ratings exceeded 96% as our customer base grew over from a handful of customers organizations to over 15,000.

• Client Support Engineer

  • May 2008 - Jan 2010

  Managed quality assurance and customer support for Hudl Pro, a rich-content distribution system aimed at the NFL and NCAA Division I football market. Provided on-site and remote installation, training, and support to NFL and NCAA Division I partners, managing a variety of stakeholders across these organizations.

• Quality Assurance Intern

  • Aug 2007 - May 2008