Experience

Quadrant Information Security

• United States
• Computer and Network Security
• 1 - 100 Employee

• Vice President Client Services

  • Apr 2019 - Present

  Ensured client contract fulfillment. Developed and maintained policies, procedures and tools to ensure high-quality service to meet the custom needs of each client of the business. Determined client needs and directed resources to meet those needs.

• Client Liaison, Data Analyst

  • Jul 2014 - Apr 2019

  Provided on-demand, custom data analysis and reporting for technical and executive level consumptionHosted periodic implementation meetings with clients to ensure maximum results from technologies and servicesScheduled, coordinated and tracked internal and external projects Developed and maintained executive level reporting solution Implemented and maintained VTiger Customer Relationship Management (CRM) system for storing and tracking client contact information and tracking service tickets



Integrated Design Tools, Inc. - High Speed Cameras

• United States
• Technology, Information and Media
• 1 - 100 Employee

• Business Analyst, Business Systems Architect

  • Jul 2011 - Jul 2014

  Maintained primary business systems including Microsoft Dynamics CRM, SharePoint and Web-based customer product portal. Developed custom workflows, reports and one-of-a-kind applications to assist Sales, Engineer, Production and Accounting Departments. Implemented and coordinated continued use of export compliance solution (Amber Road). Coordinated new product development with Production team and Electrical, Mechanical and Software Engineers. Maintained primary business systems including Microsoft Dynamics CRM, SharePoint and Web-based customer product portal. Developed custom workflows, reports and one-of-a-kind applications to assist Sales, Engineer, Production and Accounting Departments. Implemented and coordinated continued use of export compliance solution (Amber Road). Coordinated new product development with Production team and Electrical, Mechanical and Software Engineers.